Netgear R7500v2 Nighthawk Dual Band Gigabit Wireless Router 802 11ac User Manual

Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you need to restart your network, follow this sequence:
1.Turn off and unplug the modem.
2.Turn off the router.
3.Plug in the modem and turn it on.Wait two minutes.
4.Turn on the router and wait two minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged in.The Internet
LED on the router is lit if the Ethernet...

Standard LED Behavior When the Router Is Powered On
After you turn on power to the router, verify that the following sequence of events occurs:
1.When power is first applied, verify that the Power LED  is lit.
2.After about two minutes, verify the following:
•The Power LED is solid white.
•The Internet LED is lit.
•The WiFi LED is lit unless you turned off the wireless radio.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
This could occur for a...

•Cycle the power to see if the router recovers.
•Press and hold the Reset button to return the router to its factory settings. For more information, see
Factory Settings on page 181.
If the error persists, a hardware problem might be the cause. Contact technical support at
www.netgear.com/support.
Internet or Ethernet Port LEDs Are Off
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is
made, check the following:
•Make sure that the Ethernet cable...

addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection
from the computer to the router, and reboot your computer.
•If your router’s IP address was changed and you do not know the current IP address, clear the router’s
configuration to factory defaults.This sets the router’s IP address to 192.168.1.1. For more information,
see Factory Settings on page 181.
•Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet...

•Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require
PPP over Ethernet (PPPoE) or some other type of login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
•If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s
MAC...

Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.Launch a web browser from a computer or wireless device that is connected to the network.
2.Type http://www.routerlogin.net .
A login window opens.
3.Enter the router user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4.Click the ADVANCED tab.
The ADVANCED Home page...

Alternatively, you can configure your computer manually with a DNS address, as explained in the
documentation for your computer.
•The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer
as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a program to log
you in to the Internet (such as WinPoET), you no longer need to...

•Is your router too far from your computer or too close? Place your computer near the router but at
least 6 feet (1.8 meters) away and see whether the signal strength improves.
•Are objects between the router and your computer blocking the wireless signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using...

Verify that the IP address for your router and your computer are correct and that the addresses are
on the same subnet.
Test the Path from Your Computer to a Remote Device
To test the path from your computer to a remote device.
1.From the Windows toolbar, click the Start button and select Run.
2.In the Windows Run window, type
ping -n 10 
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test...

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Supplemental Information
This appendix includes technical information about your router.
This appendix covers the following topics:
•Factory Settings on page 181
•Technical Specifications on page 182
180