Netgear R6200 Manual

Troubleshooting
111  Dual Band 11ac WiFi Router R6200
Quick Tips
s section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you need to restart your network, follow this sequence:
1.Turn off and unplug the modem. 
2.Turn off the router and computers.
3.Plug in the modem and turn it on. Wait 2 minutes.
4.Turn on the router and wait 2 minutes.
5.Turn on the computers.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet...

Troubleshooting11 2
Dual Band 11ac WiFi Router R6200 
Troubleshooting with the LEDs
After you turn on power to the router, the following sequence of events \
should occur:
1. When power is first applied, verify that the Power/T
 est LED  is on.
2. V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test \
is running.
3. After approximately 30 seconds, verify the following:
• The Power/T
 est LED is solid green.
• The Internet LED is on.
• A numbered Ethernet port...

Troubleshooting
11 3  Dual Band 11ac WiFi Router R6200
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all 
the LEDs stay on, there is a fault within the router.
If all LEDs are still on 1 minute after power-up:
•Cycle the power to see if the router recovers.
•Press and hold the Reset button to return the router to its factory settings as explained in 
Restore the Factory Settings and Password on page 11 7.
If the error persists, you might...

Troubleshooting
11 4 Dual Band 11ac WiFi Router R6200 
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the 
following:
•If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the router as described in the previous section.
•Make sure that the IP address of your computer is on the same subnet as the router. If 
you are using the recommended addressing scheme, your computer’s address should...

Troubleshooting
11 5  Dual Band 11ac WiFi Router R6200
4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has 
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or 
DSL modem to recognize your new router by restarting your network, as described in 
Sequence to Restart Your Network on page 111.
If your router is still unable to obtain an IP address from the ISP, the problem might be...

Troubleshooting
11 6 Dual Band 11ac WiFi Router R6200 
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.Log in to the router.
2.Select Administration > Router Status.
3.Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is 
up and working.
If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The 
router continues to attempt to connect indefinitely.
If you...

Troubleshooting
11 7  Dual Band 11ac WiFi Router R6200
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are having trouble...

Troubleshooting
11 8 Dual Band 11ac WiFi Router R6200 
•Use the Reset button on the back of the router. See Factory Settings on page 120. If you 
restore the factory settings and the router fails to restart, or the green Power/Test LED 
continues to blink, the unit might be defective. If the error persists, you might have a 
hardware problem. Contact technical support at 
http://www.netgear.com/support.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping...

Troubleshooting
11 9  Dual Band 11ac WiFi Router R6200
Verify that the IP address for your router and your computer are correct and that the 
addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a 
remote device.
1.From the Windows toolbar, click the Start button, and then select Run.
2.In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your...

120
A
A.   Supplemental Information
This appendix provides factory default settings and technical specifications for the Dual Band 
11ac WiFi Router R6200.
Factory Settings
You can return the router to its factory settings.  the end of a paper clip or a similar object to 
press and hold the Reset button on the back of the router for at least 7 seconds. The router 
resets, and returns to the factory configuration settings shown in the following table.
Table 4.  Factory default settings  
FeatureDefault...