Netgear R6100 Ac1200 Dual Band Wifi Router User Manual

							Troubleshooting
111  R6100 WiFi Router
•Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name in the Internet 
Setup screen.
•Your ISP allows only one Ethernet MAC address to connect to Internet and might check 
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the 
router’s MAC address.
-Configure your router to clone your computer’s MAC address.
If your router can obtain an IP address, but your computer is unable to load any web pages 
from the Internet:
•Your computer might not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www 
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or 
two DNS servers for your use. If you entered a DNS address during the router’s 
configuration, reboot your computer, and verify the DNS address. You can configure your 
computer manually with DNS addresses, as explained in your operating system 
documentation.
•Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, 
and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your router. You might need to go to 
Internet Explorer and select Tools > Internet Options, click the Connections tab, and 
select the Never dial a connection radio button.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.Select Administration > Router Status.
2.Click Connection Status. 
3.Check the Connection Status display to see if your PPPoE connection is up and working.
4.If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. There might also be a provisioning problem with your ISP. 
						

							Troubleshooting
11 2 R6100 WiFi Router 
Unless you connect manually, the router does not authenticate using PPPoE until data is 
transmitted to the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages 
from the Internet, check the following:
•Your computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•Your computer might not have the router configured as its default gateway.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by 
your computer as the default gateway address.
•You might be running log in software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your router. You might need to go to Internet Explorer and select 
Tools > Internet Options, click the Connections tab, and select the Never dial a 
connection radio button. 
						

							Troubleshooting
11 3  R6100 WiFi Router
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem. 
•Does the wireless device or computer that you are using find your wireless network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi 
On/Off button on the side of the router to turn the router wireless radios back on.
If you disabled the router’s SSID broadcast, then your wireless network is hidden and 
does not show up in your wireless client’s scanning list. (By default, SSID broadcast is 
enabled.)
•Does your wireless device support the security that you are using for your wireless 
network (WPA or WPA2)?
•If you want to view the wireless settings for the router, use an Ethernet cable to connect a 
computer to a LAN port on the router. Then log in to the router, and select Wireless see 
(
Basic Wireless Settings on page 24). 
Note: Be sure to click the Apply button if you change the settings.
If your wireless device finds your network, but the signal strength is weak, check these 
conditions:
•Is your router too far from your computer, or too close? Place your computer near the 
router, but at least 6 feet (1.8 meters) away, and see whether the signal strength 
improves.
•Are objects between the router and your computer blocking the wireless signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network is easy using the ping utility in your computer or workstation.  
						

							Troubleshooting
11 4 R6100 WiFi Router 
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a Windows computer:
1.From the Windows toolbar, click Start and select Run.
2.In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.Click the OK button.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to 
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and 
computer are connected to a separate Ethernet switch, make sure that the link LEDs are 
lit for the switch ports that are connected to your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and 
configured on your computer. 
Verify that the IP address for your router and your computer are correct and that the 
addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote 
device.
1.From the Windows toolbar, click the Start button and select Run.
2.In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP’s DNS server. 
						

							Troubleshooting
11 5  R6100 WiFi Router
If the path is functioning correctly, replies as shown in the previous section are displayed.
If you do not receive replies:
•Check that your computer has the IP address of your router listed as the default gateway. 
If the IP configuration of your computer is assigned by DHCP, this information is not 
visible in your computer Network Control Panel. Verify that the IP address of the router is 
listed as the default gateway.
•Check to see that the network address of your computer (the portion of the IP address 
specified by the subnet mask) is different from the network address of the remote device.
•Check that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account 
name in the Internet Setup screen.
•Your ISP could be rejecting the Ethernet MAC addresses of all but one of your 
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your 
broadband modem. Some ISPs additionally restrict access to the MAC address of a single 
computer connected to that modem. If so, configure your router to “clone” or “spoof” the MAC 
address from the authorized computer.  
						

							11 6
A
A.   Supplemental Information
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications  
						

							Supplemental Information
11 7 R6100 WiFi Router
Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object 
to press and hold the Reset button on the back of the router for at least 7 seconds. The 
router resets, and returns to the factory configuration settings shown in the following table.
Table 3.  Factory default settings  
FeatureDefault behavior
Router loginUser login URLwww.routerlogin.com or www.routerlogin.net
User name (case-sensitive)admin 
Login password (case-sensitive)password
Internet 
connectionWAN MAC addressUse default hardware address
WAN MTU size1500
Port speedAutoSensing
Local network 
(LAN)LAN IP192.168.1.1
Subnet mask255.255.255.0
DHCP serverEnabled
DHCP range192.168.1.2 to 192.168.1.254
Allow a registrar to configure this 
routerEnabled
DHCP starting IP address192.168.1.2
DHCP ending IP address192.168.1.254
DMZDisabled
Time zoneGMT for WW except NA and GR, GMT+1 for GR, GMT-8 
for NA
Time zone adjusted for daylight 
savings timeDisabled
SNMPDisabled
FirewallInbound (communications coming 
in from the Internet)Disabled (except traffic on port 80, the HTTP port)
Outbound (communications going 
out to the Internet)Enabled (all)
Source MAC filteringDisabled 
						

							Supplemental Information
11 8 R6100 WiFi Router
WirelessWireless communicationEnabled
SSID nameSee router label
SecurityWPA2-PSK (AES)
Broadcast SSIDEnabled
Transmission speedAuto*
Country/regionUnited States in the US; otherwise, varies by region
RF channel6 until region selected
Operating modeUp to 300 Mbps at 2.4 GHz, Up to 867 Mbps at 5 GHz
FirewallInbound (communications coming 
in from the Internet)Disabled (bars all unsolicited requests)
Outbound (communications going 
out to the Internet)Enabled (all)
*. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. 
Network conditions and environmental factors, including volume of network traffic, building materials and 
construction, and network overhead, lower actual data throughput rate.
Table 3.  Factory default settings  (continued)
FeatureDefault behavior 
						

							Supplemental Information
11 9 R6100 WiFi Router
Technical Specifications
Table 4.  R6100 Router specifications  
FeatureDescription
Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, 
and SMB
Power adapter • North America: 120V, 60 Hz, input
• UK, Australia:  240V,  50  Hz,  input
• Europe: 230V, 50 Hz, input
• All regions (output): 12 VDC @ 1.5A, output
Dimensions  Dimensions: 180 x 170 x 60 mm (7.08 x 6.69 x 2.36 in.)
Weight  Weight: 322 g (0.71 lbs)
Operating temperature 0° to 40°C   (32º to 104º F)
Operating humidity 90% maximum relative humidity, noncondensing
Electromagnetic emissions FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B C-Tick N10947
LAN 10BASE-T or 100BASE-Tx, RJ-45
WAN 10BASE-T or 100BASE-Tx, RJ-45
Wireless Maximum wireless signal rate complies with the IEEE 802.11 standard. See the 
footnote for the previous table. 
Radio data rates Auto Rate Sensing
Data encoding standards IEEE 802.11ac 2.0
IEEE 802.11n version 2.0 
IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHz 
IEEE 802.11n, IEEE 802.11a 5.0 GHz
Maximum number of 
computers per wireless 
networkLimited by the amount of wireless network traffic generated by each node 
(typically 50–70 nodes).
Operating frequency range 2.4 GHz
2.412–2.462 GHz (US) 
2.412–2.472 GHz (Japan) 
2.412–2.472 GHz (Europe ETSI)
5 GHz
5.18–5.24 + 5.745–5.825 GHz (US) 
5.18–5.24 GHz (Europe ETSI)
802.11 security WPA-PSK, WPA2-PSK, and WPA/WPA2 
						

							120
B
B.   Notification of Compliance
NETGEAR Dual Band - Wireless
Regulatory Compliance Information
This section includes user requirements for operating this product in ac\
cordance with National laws for usage of radio spectrum and operation of radio devices. Failure of the end-user to comp\
ly with the applicable requirements may 
result in unlawful operation and adverse action against the end-user by \
the applicable National regulatory authority.
This products firmware limits operation to only the channels allowed in\
 a particular Region or Country. Therefore, all  options described in this users guide may not be available in your vers\
ion of the product.
Europe – EU Declaration of Conformity 
Products bearing themarking comply with the following EU directives:
• Directive 2004/108/EC
• Low V
 oltage Directive 2006/95/EC
If this product has telecommunications functionality, it also complies with the requirements of the following EU 
Directive: • R&TTE Directive 1999/5/EC
Compliance with these directives implies conformity to harmonized Europe\
an standards that are noted in the EU 
Declaration of Conformity
 . 
Intended for indoor use only in all EU member states, EFTA states, and Switzerland.
This device may not be used for setting up outdoor radio links in France\
 and in some areas the RF output power may  be limited to 10 mW EIRP in the frequency range of 2454 - 2483.5 MHz. Fo\
r detailed information the end-user should 
contact the national spectrum authority in France.
FCC Requirements for Operation in the United States 
FCC Information to User
This product does not contain any user serviceable components and is to \
be used with approved antennas only. 
Any product changes or modifications will invalidate all applicable regu\
latory certifications and approvals.
FCC Guidelines for Human Exposure
This equipment complies with FCC radiation exposure limits set forth for\
 an uncontrolled environment. This  equipment should be installed and operated with minimum distance of 20 c\
m between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with\
 any other antenna or transmitter. 
FCC Declaration of Conformity
We, NETGEAR, Inc., 350 East Plumeria Drive, San Jose, CA 95134, declare u\
nder our sole responsibility that the 
R6100 WiFi Router complies with Part 15 Subpart B of FCC CFR47 Rules. Op\
eration is subject to the following two 
conditions: • This device may not cause harmful interference, and
•  This device must accept any interference received, including interferenc\
e that may cause undesired operation.