Netgear Pr2000 Trek N300 Travel Router And Range Extender User Manual

							Troubleshooting 
131  Trek N300 Travel Router and Range Extender PR2000
Quick Tips
You can save time by troubleshooting the common problems first.
Sequence to Restart Your Network
Restart your network in the following sequence:
1. Turn off and unplug the modem. 
2. Turn off the Trek and computers.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the Trek and wait two minutes.
5. Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely plugged in.
The Internet status LED on the Trek is lit if the Ethernet cable connecting the Trek and the 
modem is plugged in securely and the modem and Trek are turned on. 
Wireless Settings
Make sure that the wireless settings in the computer and Trek match exactly.
For a wirelessly connected computer, the wireless network name (SSID) and wireless 
security settings of the Trek and wireless computer must match exactly. 
If you set up an access list in the Advanced Wireless Settings screen, you must add each 
wireless computer’s MAC address to the Trek’s access list.
Network Settings
Make sure that the network settings of the computer are correct.
Wired and wirelessly connected computers must have network (IP) addresses on the same 
network as the Trek. The simplest way to set this up is to configure each computer to obtain 
an IP address automatically using DHCP. 
Some cable modem service providers require you to use the MAC address of the computer 
initially registered on the account. You can view the MAC address in the Attached Devices 
screen.
Troubleshoot with the LEDs
After you turn on power to the Trek, the following sequence of events occurs: 
						

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132 Trek N300 Travel Router and Range Extender PR2000 
1. When power is first applied, verify that the Power LED is lit.
2. After approximately 30 seconds, verify the following:
•The Power LED is solid green.
•The Internet LED is lit.
•If using WiFi, the WiFi LED is lit.
You can use the Trek’s LEDs for troubleshooting.
Power LED Is Off
Make sure that the power cord is securely connected to your Trek and that the power adapter 
is securely connected to a functioning power outlet. 
Make sure that you are using the 12 VDC, 2.5A power adapter that NETGEAR supplied for 
this product.
LEDs Never Turn Off
When the Trek is turned on, the LEDs light for about 10 seconds and then turn off. If all the 
LEDs stay lit, the fault is within the Trek.
If all LEDs are still lit one minute after power-up, do the following:
•Cycle the power to see if the Trek recovers.
•Press and hold the Reset button to return the Trek to its factory settings. See Factory 
Settings on page 143.
If the error persists, you might have a hardware problem. Contact technical support at 
www.netgear.com/support.
Internet Port LED is Off
If the Internet LED does not light when the Ethernet connection is made, check the following:
•Make sure that the Ethernet cable connections are secure at the Trek and at the modem 
or computer.
•Make sure that power is turned on to the connected modem or computer.
•Be sure that you are using the correct cable:
When connecting the Trek’s Internet port to a cable or DSL modem, use the cable that 
was supplied with the cable or DSL modem. This cable could be a standard 
straight-through Ethernet cable or an Ethernet crossover cable. 
						

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WiFi LED is Off
If the WiFi LED stays off, check to see if the Enable Wireless Router Radio check box on 
the Advanced Wireless Setting screen is selected. The WiFi LED is lit when the wireless 
radio is turned on. 
Log in to the Trek with an Ethernet cable to check this setting. For more information, see 
Advanced Wireless Settings on page 11 3.
Cannot Log In to the Trek
If you cannot log in to the Trek from a computer on your local network, check the following:
•If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the Trek. For more information, see 
Check Ethernet Cable 
Connections on page 131.
•Make sure that your computer’s IP address is on the same subnet as the Trek. If you are 
using the recommended addressing scheme, your computer’s address is in the range of 
192.168.168.2 to 192.168.168.200. 
•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and 
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. 
These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in 
this range, check the connection from the computer to the Trek, and reboot your 
computer.
•If your Trek’s IP address was changed and you do not know the current IP address, clear 
the Trek’s configuration to factory defaults. This sets the Trek’s IP address to 
192.168.168.1. For more information, see 
Factory Settings on page 143.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
•Try quitting the browser and launching it again.
•Make sure that you are using the correct login information. The factory default login name 
is admin and the password is password. Make sure that Caps Lock is off when you enter 
this information.
•If you are attempting to set up your NETGEAR Trek as an additional router behind an 
existing router in your network, consider replacing the existing router instead. NETGEAR 
does not support such a configuration.
•If you are attempting to set up your NETGEAR Trek as a replacement for an ADSL 
gateway in your network, the Trek cannot perform many gateway services, for example, 
converting ADSL or cable data into Ethernet networking information. NETGEAR does not 
support such a configuration. 
						

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Trek N300 Travel Router and Range Extender PR2000 
Cannot Access the Internet
If you can access your Trek but you cannot access the Internet, first determine whether the 
Trek can obtain an IP address from your Internet service provider (ISP)\
. Unless your ISP 
provides a fixed IP address, your Trek requests an IP address from the ISP. You can 
determine whether the request was successful.
To check the WAN IP address: 
1. 
Launch your browser from a computer or wireless device that is connected\
 to the T
 rek.
2.  Enter  www
 .routerlogin.net or  www.routerlogin.com in the web browser address bar.
The login screen displays.
3.  Enter the T
 rek user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
4.  Click the  OK button.
The BASIC Home screen displays.
5.  Select  Administration > Router Status.
6. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your Trek has not obtained an IP address from your ISP.
7.  If your T
 rek cannot obtain an IP address from the ISP, force your cable or DSL modem to 
recognize your new Trek by restarting your network.
For more information, see Sequence to Restart Your Network  on page
  131. 
						

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135  Trek N300 Travel Router and Range Extender PR2000
If your Trek is still unable to obtain an IP address from the ISP, the problem might be one 
of the following:
•Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name in the 
Internet Settings screen.
8. If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your 
computer’s MAC address, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the 
Trek’s MAC address.
-Configure your Trek to clone your computer’s MAC address.
If your Trek can obtain an IP address, but your computer cannot load any web pages from 
the Internet, it might be for one of the following reasons:
•Your computer might not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www 
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of 
one or two DNS servers for your use. If you entered a DNS address during the Trek’s 
configuration, reboot your computer, and verify the DNS address. You can configure 
your computer manually with DNS addresses, as explained in your operating system 
documentation.
•Your computer might not have the Trek configured as its TCP/IP gateway.
If your computer obtains its information from the Trek by DHCP, reboot the computer, 
and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your Trek. You might need to go to 
Internet Explorer and select Tools > Internet Options, click the Connections tab, and 
select the Never dial a connection radio button.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch your browser from a computer or wireless device that is connected to the Trek.
2. Enter www.routerlogin.net or www.routerlogin.com in the web browser address bar.
The login screen displays. 
						

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Trek N300 Travel Router and Range Extender PR2000 
3. 
Enter the Trek user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
4.  Click the  OK button.
The BASIC Home screen displays.
5.  Select  Administration > Router Status.
6. Click the Connection Status button. If the fields display the correct IP address and time 
information, your PPPoE connection is working.
If any of the fields indicate failure, you can attempt to reconnect by c\
licking the Renew  
button. 
 The Trek continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incor\
rect service name, 
user name, or password. Or your ISP might have a provisioning problem.
Note: Unless you connect manually, the Trek does not authenticate using 
PPPoE until data is transmitted to the network.
Troubleshoot Internet Browsing
If your Trek can obtain an IP address but your computer cannot load any web pages\
 from the 
Internet, check the following:
•Y
our computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses)\
 to numeric IP 
addresses. 
						

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137  Trek N300 Travel Router and Range Extender PR2000
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the Trek’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•Your computer might not have the Trek configured as its default gateway.
Reboot the computer, and verify that the Trek address (www.routerlogin.net) is listed by 
your computer as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your Trek. You might need to go to Internet Explorer and select 
Tools > Internet Options, click the Connections tab, and select the Never dial a 
connection radio button.
Changes Not Saved
If the Trek does not save the changes you make in the Trek interface, do the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Incorrect Date or Time
To display the current date and time:
1. Launch your browser from a computer or wireless device that is connected to the Trek.
2. Enter www.routerlogin.net or www.routerlogin.com in the web browser address bar.
The login screen displays.
3. Enter the Trek user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays. 
						

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Trek N300 Travel Router and Range Extender PR2000 
5. 
Select  ADVANCED > Security > Schedule .
The Trek uses the Network Time Protocol (NTP) to obtain the current time from one of 
several network time servers on the Internet. Each entry in the log is s\
tamped with the 
date and time of day. For more information about the Logs screen, see Specify Log 
Settings on page   106.
Problems with the date and time function can include the following:
• Date shown is January 1, 2000. 
 This means the Trek has not successfully reached a 
network time server. Check that your Internet access is configured correctly. If you 
have finished setting up the Trek, wait at least five minutes, and check the date and 
time again.
• T
ime is off by one hour. The Trek does not automatically sense daylight saving time. 
In the Schedule screen, select the  Automatically adjust for daylight savings time 
check box.
Wireless Connectivity
If you are having trouble connecting wirelessly to the Trek, check the following to try to isolate 
the problem: 
• Does the wireless device or computer that you are using find your wirele\
ss network?
If not, check to see of the WiFi LED is lit. If it is not, you can check\
 to see if the Enable 
W
 ireless Router Radio check box on the Advanced Wireless Setting screen is selected. 
Log in to the Trek with an Ethernet cable to check this setting. For more information, \
see 
Advanced Wireless Settings  on page
  11 3.
If you disabled the Trek’s SSID broadcast, your wireless network is hidden and does not 
show up in your wireless client’
 s scanning list. (By default, SSID broadcast is enabled.)
• Does your wireless device support the security that you are using for yo\
ur wireless 
network? For example, does your wireless device support WP

A2 security?  
						

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If not, then you must change the security of the Trek to match the security that is 
supported by your wireless device. For more information, see 
Basic Wireless Settings on 
page 44.
WARNING:
NETGEAR recommends that you use the WPA2 wireless security 
option. Do not disable wireless security!
If your wireless device does not support WPA2 security, you might want to consider 
upgrading your wireless device to a newer model.
•If you want to view the wireless settings for the Trek, use an Ethernet cable to connect a 
computer to a LAN port on the Trek. Then log in to the Trek and select BASIC > 
Wireless. See 
Basic Wireless Settings on page 44. 
Note:Be sure to click the Apply button if you make changes.
If your wireless device finds your network, but the signal strength is weak, check these 
conditions:
•Is your Trek too far from your computer, or too close? Place your computer near the Trek, 
but at least 6 feet away, and see whether the signal strength improves.
•Is your wireless signal blocked by objects between the Trek and your computer?
Restore the Factory Settings and Password
To restore the factory settings, erasing the current configuration, and changing the Trek’s 
administration password back to password, you can do either of the following:
•Use the Erase function of the Trek (see Erase the Current Configuration Settings on 
page 109).
•Use the Reset button. See Factory Settings on page 143. If you restore the factory 
settings and the Trek fails to restart, or the green Power LED continues to blink, the unit 
might be defective. If the error persists, you might have a hardware problem. Contact 
technical support at 
www.netgear.com/support.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network by using the ping utility in your computer or workstation.  
						

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140 Trek N300 Travel Router and Range Extender PR2000 
Test the LAN Path to Your Trek
You can ping the Trek from your computer to verify that the LAN path to your Trek is set up 
correctly.
To ping the Trek from a running Windows computer:
1. From the Windows toolbar, select Start > Run.
2. In the field provided, type ping followed by the IP address of the Trek, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might have one of the following problems:
•Wrong physical connections
For a wired connection, make sure that your computer is connected to the correct 
Ethernet port on the Trek.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and 
configured on your computer. 
Verify that the IP address for your Trek and your computer are correct and that the 
addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote 
device.
1. From the Windows toolbar, select Start > Run.
2. In the field provided, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, replies like the examples shown in Test the LAN Path to 
Your Trek on page 140 are displayed. If you do not receive replies, check the following: