Netgear Pr2000 Trek N300 Travel Router And Range Extender User Manual

Troubleshooting 
131  Trek N300 Travel Router and Range Extender PR2000
Quick Tips
You can save time by troubleshooting the common problems first.
Sequence to Restart Your Network
Restart your network in the following sequence:
1. Turn off and unplug the modem. 
2. Turn off the Trek and computers.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the Trek and wait two minutes.
5. Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely...

Troubleshooting 
132 Trek N300 Travel Router and Range Extender PR2000 
1. When power is first applied, verify that the Power LED is lit.
2. After approximately 30 seconds, verify the following:
•The Power LED is solid green.
•The Internet LED is lit.
•If using WiFi, the WiFi LED is lit.
You can use the Trek’s LEDs for troubleshooting.
Power LED Is Off
Make sure that the power cord is securely connected to your Trek and that the power adapter 
is securely connected to a functioning power outlet. 
Make...

Troubleshooting 
133  Trek N300 Travel Router and Range Extender PR2000
WiFi LED is Off
If the WiFi LED stays off, check to see if the Enable Wireless Router Radio check box on 
the Advanced Wireless Setting screen is selected. The WiFi LED is lit when the wireless 
radio is turned on. 
Log in to the Trek with an Ethernet cable to check this setting. For more information, see 
Advanced Wireless Settings on page 11 3.
Cannot Log In to the Trek
If you cannot log in to the Trek from a computer on your local...

Troubleshooting 134
Trek N300 Travel Router and Range Extender PR2000 
Cannot Access the Internet
If you can access your Trek but you cannot access the Internet, first determine whether the 
Trek can obtain an IP address from your Internet service provider (ISP)\
. Unless your ISP 
provides a fixed IP address, your Trek requests an IP address from the ISP. You can 
determine whether the request was successful.
To check the WAN IP address: 
1. 
Launch your browser from a computer or wireless device that...

Troubleshooting 
135  Trek N300 Travel Router and Range Extender PR2000
If your Trek is still unable to obtain an IP address from the ISP, the problem might be one 
of the following:
•Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host...

Troubleshooting 136
Trek N300 Travel Router and Range Extender PR2000 
3. 
Enter the Trek user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
4.  Click the  OK button.
The BASIC Home screen displays.
5.  Select  Administration > Router Status.
6. Click the Connection Status button. If the fields display the correct IP address and time 
information, your PPPoE connection is working.
If any of the fields indicate failure, you...

Troubleshooting 
137  Trek N300 Travel Router and Range Extender PR2000
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the Trek’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•Your computer might not have the Trek configured as its default gateway.
Reboot the computer, and verify that the Trek address...

Troubleshooting 138
Trek N300 Travel Router and Range Extender PR2000 
5. 
Select  ADVANCED > Security > Schedule .
The Trek uses the Network Time Protocol (NTP) to obtain the current time from one of 
several network time servers on the Internet. Each entry in the log is s\
tamped with the 
date and time of day. For more information about the Logs screen, see Specify Log 
Settings on page   106.
Problems with the date and time function can include the following:
• Date shown is January 1, 2000. 
 This...

Troubleshooting 
139  Trek N300 Travel Router and Range Extender PR2000
If not, then you must change the security of the Trek to match the security that is 
supported by your wireless device. For more information, see 
Basic Wireless Settings on 
page 44.
WARNING:
NETGEAR recommends that you use the WPA2 wireless security 
option. Do not disable wireless security!
If your wireless device does not support WPA2 security, you might want to consider 
upgrading your wireless device to a newer model.
•If you...

Troubleshooting 
140 Trek N300 Travel Router and Range Extender PR2000 
Test the LAN Path to Your Trek
You can ping the Trek from your computer to verify that the LAN path to your Trek is set up 
correctly.
To ping the Trek from a running Windows computer:
1. From the Windows toolbar, select Start > Run.
2. In the field provided, type ping followed by the IP address of the Trek, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging  with 32...