Netgear Ex6200v2 Ac1200 Wifi Range Extender 802 11ac Dual Band Gigabit User Manual

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9
9.   FAQs and Troubleshooting
This chapter covers the following topics: 
•FAQs
•Cannot Connect to the Extender
•Cannot Join a WiFi Network and Receive an Error Message 
						

							FAQs and Troubleshooting 72
AC1200 WiFi Range Extender 
FAQs
This section provides answers for difficulties you might experience with the extender.
The web browser setup guide keeps asking me for my network password (pa\
ssphrase) 
or security key
 , and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered b\
y the router or  access point. 
 To improve your signal strength, move your extender closer to your router\
 and 
make sure that the 2.4 GHz or 5 GHz Link Rate LED lights solid amber or \
green.
Table 2.  Link Rate LED colors
LED ColorPerformance
The extender provides the best performance.
  The extender provides a workable performance.
 The extender provides a poor performance.
 Off The extender cannot function.
If you are using WEP security, make sure that you are typing the network password in the 
correct field.
I am connected to NETGEAR_EXT and launched a browser. Why can’t I see the web 
browser setup guide?
Try these troubleshooting steps: • Make sure that your computer is set up to use DHCP (most are).
• Make sure that the Device to Extender LED 
 is green and that you are using a valid 
IP address.
• Relaunch the web browser and enter  www
 .mywifiext.net in the address field. Enter your 
user name and password.
• If you are installing the extender as an access point, make sure that yo\
u are connecting 
your computer or WiFi device to the extender through a WiFi connection i\
nstead of an 
Ethernet connection.
I forgot my login email and password. What can I do?
In the login window, click the  Username & Password Help  link to answer the security 
questions you set up during the initial setup.
If you forgot the answers to your security questions, do the following t\
o set up your login 
credentials again:
1.  Reset the extender to its factory default settings. 
						

							FAQs and Troubleshooting 
73  AC1200 WiFi Range Extender
For more information about how to reset the extender, see Return the Extender to Its 
Factory Default Settings on page 48.
2. Launch a web browser.
3. Enter www.mywifiext.net in the address field of the browser.
The login window opens.
4. Click the NEW EXTENDER SETUP button.
The Create Account page displays.
5. Complete the fields to set up your user name and password.
My router security is WEP, and I entered the wrong passphrase or security key on the 
extender. I cannot access the extender anymore. What can I do?
The extender cannot check to see if the WEP passphrase is correct. If you entered the wrong 
passphrase, your wireless device is not able to get the IP address from the extender. You 
must reset the extender to its factory default settings to get the IP address back. See 
Factory 
Default Settings on page 76.
Can I set up the extender in extender mode if I connect it to the router or access point 
with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router or access point if it is in 
extender mode. If the extender is in access point mode, you can connect it to the router or 
access point with an Ethernet connection.
For more information about access point mode, see Use the Extender in Access Point Mode 
on page 21.
Cannot Connect to the Extender
If you cannot connect to the extender, determine what prevents you from connecting:
•If you forgot your user name or password, click the Username & Password Help link. 
For more information, see 
FAQs on page 72.
•If your browser displays an error page, include http:// in the address field of your browser 
by typing http://www.mywifiext.net.
•If you already set up the extender but can no longer connect to it over WiFi, check to see 
if the Link Rate LED is off or red.
•If you cannot get a WiFi connection working, you can use an Ethernet cable to connect 
your computer to the extender. 
Cannot Join a WiFi Network and Receive an Error Message
To join a WiFi network, you must know its network name (also called the SSID) so that you 
can select it. If the network is secure, you must know the passphrase or key. If the extender 
does not connect to the network that you select, the cause might be one of the following: 
						

							FAQs and Troubleshooting 
74 AC1200 WiFi Range Extender 
•It is possible that you typed the network name, passphrase, or key incorrectly. Use Smart 
Setup (see 
Run Smart Setup on page 23) to select a WiFi network and retype the 
passphrase or key. The passphrase or key is case-sensitive. For example, 
PASSWORD25 is not the same as Password25 or password25.
•If the extender cannot detect your WiFi network, check to see if your WiFi network is still 
working. Make sure that the WiFi router is turned on. If possible, move the extender 
closer to the WiFi router. 
•If the extender Link Rate LED is red, the WiFi connection between the WiFi router and the 
extender is poor. You can establish the best connection with a clear line of sight between 
the extender and the WiFi router. Make sure that no physical obstacles exist between the 
extender and the WiFi router, and try to move the extender closer to the WiFi router.
If you use Smart Setup, and the extender does not connect to the WiFi router, does not 
connect to the Internet, or cannot get an IP address from the WiFi router, Smart Setup 
displays a message to notify you that the extender is not configured.
To run Smart Setup again, click the YES button. To manually configure the extender, click the 
NO, CONFIGURE MANUALLY button. 
						

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A
A.   Factory Settings and Technical 
Specifications
This appendix covers the following topics: 
•Factory Default Settings
•Technical and Environmental Specifications 
						

							 Factory Settings and Technical Specifications76
AC1200 WiFi Range Extender 
Factory Default Settings
To reset the extender to factory default settings, you can use either the\
 Restore Factory 
Settings button on the rear panel or the Erase function. For more information, s\
ee  Return the 
Extender to Its Factory Default Settings on page  48.
The following table shows the factory default settings.
Table 3.  Factory default settings  
Factory Settings
Smart Setup Enabled
WiFi WiFi communication Enabled
WiFi network name (SSID) NETGEAR_EXT
Security Disabled
Transmission speed Auto
1
1. Maximum WiFi signal rate (IEEE Standard 802.11). Actual throughput \
can vary. Network conditions and environmental factors, 
including volume of network traffic, building materials and construction\
, and network overhead lower actual data throughput rat e.
Country/regionVaries by region
Operating mode 802.11ac, 802.11n, 802.11g, 802.11b
Data rate in the 2.4 GHz band Up to 400 Mbps
Data rate in the 5 GHz band Up to 867 Mbps
DHCP Client enabled 
						

							 Factory Settings and Technical Specifications77
 AC1200 WiFi Range Extender
Technical and Environmental Specifications
The following table shows the technical and environmental specifications\
.
Table 4.  Technical specifications
 
Technical Specifications 
Network protocol and 
standards compatibility Data and routing protocols: TCP/IP, DHCP server and client, DNS relay, NAT 
(many-to-one), VPN pass-through (IPSec, PPTP)
Power adapter • North 
America (input): 120V, 60 Hz
• All regions (output): 12 VDC @ 2.5A 30W maximum
Physical specifications • Dimensions: 9.72 x 6.85 x 1.22 in (247 x 174 x 31 mm)
•  W
eight: 0.67 lb (302 g)
Environmental • Operating temperature: 32° to 140°F (0° to 40°C)
•  Operating humidity: 90% maximum relative humidity
 , noncondensing
Interface • Local: 10BASE-T
 , 100BASE-TX, 1000BASE-TX, RJ-45
•  USB 3.0
•  802.1
1ac, 802.11n, 802.11a, 802.11g, 802.11b
Electromagnetic emissions Meets requirements of FCC Part 15 Class B.