Netgear Cm1000 Ultra High Speed Cable Modem Docsis 3 1 Ready User Manual
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![Page 15
Manage and Monitor 15
High Speed Cable Modem
4.
Select ADVANCED.
The Cable Information page displays the following: • Hardware V
ersion. The version of the cable modem hardware.
• Firmware Version.
The version of the cable modem firmware.
• Cable Modem Serial Number .
The serial number of the cable modem.
• CM Certificate.
The status of the cable modem certificate. If Not installed displays as \
the status, contact your cable Internet provider.
• CM MAC.
The MAC address of the cable modem....](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-14.png "Page 15
Manage and Monitor 15
High Speed Cable Modem
4.
Select ADVANCED.
The Cable Information page displays the following: • Hardware V
ersion. The version of the cable modem hardware.
• Firmware Version.
The version of the cable modem firmware.
• Cable Modem Serial Number .
The serial number of the cable modem.
• CM Certificate.
The status of the cable modem certificate. If Not installed displays as \
the status, contact your cable Internet provider.
• CM MAC.
The MAC address of the cable modem....")
![Page 16
Manage and Monitor 16
High Speed Cable Modem
The Event Log page shows the following information:
• T
ime. The time the event log entry was recorded.
The correct time displays only after the cable modem successfully connec\
ts to the cable Internet provider
’s network.
• Priority .
The severity of the event log entry.
• Description.
A description of the event log entry.
5. T
o refresh the log page, click the Refresh button.
6. T
o clear the log entries, click the Clear Log button.
Change the...](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-15.png "Page 16
Manage and Monitor 16
High Speed Cable Modem
The Event Log page shows the following information:
• T
ime. The time the event log entry was recorded.
The correct time displays only after the cable modem successfully connec\
ts to the cable Internet provider
’s network.
• Priority .
The severity of the event log entry.
• Description.
A description of the event log entry.
5. T
o refresh the log page, click the Refresh button.
6. T
o clear the log entries, click the Clear Log button.
Change the...")
![Page 17
Manage and Monitor 17
High Speed Cable Modem
5.
Type the old password.
6. T
ype the new password in the Set Password field.
7. T
ype the new password in the Repeat New Password field.
8. Click the Apply button.
Your change takes effect.
Reboot the Cable Modem
Rebooting the cable modem disconnects all computers from the cable modem\
’s local area
network (LAN). After the cable modem is finished booting and reestablishes a connection\
with the cable Internet provider’s network, the devices...](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-16.png "Page 17
Manage and Monitor 17
High Speed Cable Modem
5.
Type the old password.
6. T
ype the new password in the Set Password field.
7. T
ype the new password in the Repeat New Password field.
8. Click the Apply button.
Your change takes effect.
Reboot the Cable Modem
Rebooting the cable modem disconnects all computers from the cable modem\
’s local area
network (LAN). After the cable modem is finished booting and reestablishes a connection\
with the cable Internet provider’s network, the devices...")
![Page 18
Manage and Monitor 18
High Speed Cable Modem
Reset the Cable Modem to Factory Default Settings
To reset the cable modem to factory default settings, you can use either \
the Reset button on
the back panel of the cable modem or the Factory reset software button. However, if you
changed the default password to access the cable modem and lost the pass\
word, you must
use the Reset button on the back panel.
After you reset the cable modem to factory default settings, the user na\
me is admin, the...](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-17.png "Page 18
Manage and Monitor 18
High Speed Cable Modem
Reset the Cable Modem to Factory Default Settings
To reset the cable modem to factory default settings, you can use either \
the Reset button on
the back panel of the cable modem or the Factory reset software button. However, if you
changed the default password to access the cable modem and lost the pass\
word, you must
use the Reset button on the back panel.
After you reset the cable modem to factory default settings, the user na\
me is admin, the...")
![Page 20
Manage and Monitor 20
High Speed Cable Modem
Change the Cable Connection Starting Frequency
The starting frequency for the cable connection is automatically generat\
ed. For most Internet
connections, you do not need to change this information.
WARNING:
Do not change the starting frequency unless your cable Internet
provider instructs you to do so. Changing the starting frequency
incorrectly causes serious connection and Internet problems.
To change the starting frequency:
1. Launch a web browser...](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-19.png "Page 20
Manage and Monitor 20
High Speed Cable Modem
Change the Cable Connection Starting Frequency
The starting frequency for the cable connection is automatically generat\
ed. For most Internet
connections, you do not need to change this information.
WARNING:
Do not change the starting frequency unless your cable Internet
provider instructs you to do so. Changing the starting frequency
incorrectly causes serious connection and Internet problems.
To change the starting frequency:
1. Launch a web browser...")
![Page 23
Troubleshooting 23
High Speed Cable Modem
Use LEDs to Troubleshoot
The following table provides help when you are using the LEDs for troubl\
eshooting.
Table 2. Troubleshooting with LEDs
LED BehaviorAction
All LEDs are off when the cable modem is plugged in. •
Make sure that the power cord is properly connected to your cable
modem and that the power supply adapter is properly connected to a
functioning power outlet.
• Check that you are using the 12 VDC, 2.5A power adapter from
NETGEAR for...](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-22.png "Page 23
Troubleshooting 23
High Speed Cable Modem
Use LEDs to Troubleshoot
The following table provides help when you are using the LEDs for troubl\
eshooting.
Table 2. Troubleshooting with LEDs
LED BehaviorAction
All LEDs are off when the cable modem is plugged in. •
Make sure that the power cord is properly connected to your cable
modem and that the power supply adapter is properly connected to a
functioning power outlet.
• Check that you are using the 12 VDC, 2.5A power adapter from
NETGEAR for...")
![Page 25
25
A
A. Technical Specifications
The following table lists the technical specifications for the cable mod\
em.
Table 3. Technical specifications
FeatureSpecification
Power adapter • Input: 1
10–120V, 47–60 Hz
• Output: 12 VDC, 2.5A
Physical specifications • Dimensions: 5.90 x 8.77 x 3.43 in. (149.76 x 222.68 x 87 mm)
• W
eight: 0.84 lb (380 g)
Environmental • Operating temperature: 32° to 104°F (0° to 40°C)
• Operating humidity: 90% maximum relative humidity
, noncondensing
Interface • Local:...](http://img.usermanuals.tech/thumb/55/59049/w64_cm1000-ultra-high-speed-cable-modem-docsis-3-1-ready-user-manual-24.png "Page 25
25
A
A. Technical Specifications
The following table lists the technical specifications for the cable mod\
em.
Table 3. Technical specifications
FeatureSpecification
Power adapter • Input: 1
10–120V, 47–60 Hz
• Output: 12 VDC, 2.5A
Physical specifications • Dimensions: 5.90 x 8.77 x 3.43 in. (149.76 x 222.68 x 87 mm)
• W
eight: 0.84 lb (380 g)
Environmental • Operating temperature: 32° to 104°F (0° to 40°C)
• Operating humidity: 90% maximum relative humidity
, noncondensing
Interface • Local:...")
Manage and Monitor 21 High Speed Cable Modem 6. Click the Apply button. Your change takes effect.
22 3 3. Troubleshooting This chapter provides information about troubleshooting your cable modem. The chapter includes the following sections: •Use LEDs to Troubleshoot •Cannot Log In to the Cable Modem •Troubleshoot the Cable Internet Connection Note:NETGEAR provides helpful articles and documentation at support.netgear.com.
Troubleshooting 23 High Speed Cable Modem Use LEDs to Troubleshoot The following table provides help when you are using the LEDs for troubl\ eshooting. Table 2. Troubleshooting with LEDs LED BehaviorAction All LEDs are off when the cable modem is plugged in. • Make sure that the power cord is properly connected to your cable modem and that the power supply adapter is properly connected to a functioning power outlet. • Check that you are using the 12 VDC, 2.5A power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. Contact technical support. All LEDs stay on. • Clear the configuration of the cable modem to its factory defaults. • If the error persists, a hardware problem occurred. Contact technical support. The Ethernet LED is off and a powered-on device is connected to an Ethernet LAN port. • Make sure that the Ethernet cable connections are secure at the cable modem and at the computer , router, or WiFi router. • Make sure that power is turned on to the connected hub or computer . • Be sure that you are using the correct cable. The Internet LED is off and the cable modem is connected to the cable wall jack. • Make sure that the coaxial cable connections are secure at the cable modem and at the wall jack. • Make sure that your cable Internet provider provisioned your cable Internet service. Your provider can verify that the signal quality is good enough for cable modem service. • Remove any extra splitters that you installed on your cable line. Run a \ “home run” back to the point where the cable enters your home. The Power LED lights red .The cable modem is too warm and might overheat. Do the following: 1. Disconnect the power adapter . 2. W ait a couple of minutes to let the cable modem cool down. 3.Make sure that the cable modem is placed in a vertical position. 4. Make sure that the cable modem is placed in a location with good ventilation. 5. Reconnect the power adapter .
Troubleshooting 24 High Speed Cable Modem Cannot Log In to the Cable Modem If you cannot access the cable modem from computer that is connected to the cable modem or to a router that is connected the cable modem, check the following: •If your computer is connected to the cable modem with an Ethernet cable, check the connection. •Make sure that your computer’s IP address is on the same subnet as the cable modem. The IP address of your computer must be in the range of 192.168.100.2 to 192.168.100.254. •Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to make sure that the Java applet is loaded. •Try quitting the browser and launching it again. •Make sure that you are using the correct login information. The cable modem user name admin is lowercase (Caps Lock is off). The default password is password. If the cable modem does not save changes you made, do the following: •When entering configuration settings, be sure to click the Apply button before moving to another page, or your changes are lost. •Click the Refresh or Reload button in the web browser. The changes occurred, but the web browser might be caching the old configuration. Troubleshoot the Cable Internet Connection If your cable modem cannot access the Internet but the Internet LED lights green, make sure that the cable MAC address or device MAC address of your cable modem is registered with your cable Internet provider (see Install and Activate Your Cable Modem on page 8).
25 A A. Technical Specifications The following table lists the technical specifications for the cable mod\ em. Table 3. Technical specifications FeatureSpecification Power adapter • Input: 1 10–120V, 47–60 Hz • Output: 12 VDC, 2.5A Physical specifications • Dimensions: 5.90 x 8.77 x 3.43 in. (149.76 x 222.68 x 87 mm) • W eight: 0.84 lb (380 g) Environmental • Operating temperature: 32° to 104°F (0° to 40°C) • Operating humidity: 90% maximum relative humidity , noncondensing Interface • Local: 10/100/1000 RJ-45 Gigabit Ethernet port • Internet: Coaxial cable connector DOCSIS 3.1; backward compatible with DOCSIS 3.0 Memory • 128 MB Flash • 256 MB RAM Channels • 2 OFDM and 32 SC-QAM bonded downstream • 2 OFDMA and 8 SC-QAM bonded upstream Certifications • CableLabs DOCSIS certified for U.S. cable Internet services • FCC/UL