Netgear Cm1000 Ultra High Speed Cable Modem Docsis 3 1 Ready User Manual

							Hardware and Internet Setup 
11  High Speed Cable Modem
To connect your cable modem to a router after installation and activation:
1. Reboot the cable modem by unplugging the power cable from the cable modem and 
plugging it back in.
Note:Do not disconnect the cable modem from the cable outlet.
When the startup procedure is complete, the Power LED lights green.
Wait for the Internet LED to stop blinking and light solid green.
2. Use an Ethernet cable to connect the Ethernet port on the cable modem to the WAN or 
Internet port on the router.
3. Power on the router.
Wait until the router is ready.
4. Connect a WiFi-enabled computer to the router over a WiFi connection or with an Ethernet 
cable to a LAN port on the router.  
						

							12
2
2.   Manage and Monitor
After you set up the cable modem, you do not need to log in to the cable modem for normal 
operation. However, you can log in to the cable modem to change a very limited number of 
settings and monitor the cable modem. In the unlikely situation that you experience problems 
with the cable connection and cannot get an Internet connection, technical support might ask 
you to log in to the router.
This chapter contains the following sections:
•Log In to the Cable Modem
•View Cable Modem Initialization
•View Cable Modem Status
•View and Clear Event Logs
•Change the admin Password
•Reboot the Cable Modem
•Reset the Cable Modem to Factory Default Settings
•Change the Cable Connection Starting Frequency 
						

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13  High Speed Cable Modem
Log In to the Cable Modem
After you set up the cable modem, you do not need to log in to the cable modem for normal 
operation.
To log in to the cable modem, you must use a web browser such as Microsoft Internet 
Explorer 5.0 or later, Firefox Mozilla 2.0 or later, Safari 1.4 or later, or Google Chrome 11.0 or 
later.
To log in to the cable modem:
1. Launch a web browser from a computer that is attached with an Ethernet cable to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi router that is 
attached with an Ethernet cable to the cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the cable modem user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
View Cable Modem Initialization
You can track the initialization procedure of the cable modem and get details about the 
downstream and upstream cable channels. The time is displayed after the cable modem is 
initialized.
The cable modem automatically goes through the following steps in the provisioning process:
1. Scans and locks the downstream frequency and then ranges the upstream channels.
2. Obtains a WAN IP address for the cable modem.
3. Connects to the Internet.
To view the status of the cable modem initialization:
1. Launch a web browser from a computer that is attached with an Ethernet cable to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi router that is 
attached with an Ethernet cable to the cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the cable modem user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays. 
						

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High Speed Cable Modem 
4. 
Select  Cable Connection.
The Startup Procedure section displays the initialization progress. The Downstream 
Bonded Channels section displays the status of each downstream channel.
5.  T
o see the Upstream Bonded Channels section and system time, scroll down.\
View Cable Modem Status
You can view some basic information about the cable modem.
To view cable modem status:
1.  Launch a web browser from a computer that is attached with an Ethernet c\
able to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi \
router that is 
attached with an Ethernet cable t

o the  cable modem.
2.  Enter  http://192.168.100.1 .
A login window opens.
3.  Enter the  cable modem  user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
The BASIC Home page displays. 
						

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 High Speed Cable Modem
4. 
Select  ADVANCED. 
The Cable Information page displays the following: • Hardware V
 ersion. The version of the cable modem hardware.
• Firmware Version. 
The version of the cable modem firmware.
• Cable Modem Serial Number . 
 The serial number of the cable modem.
• CM Certificate. 
 The status of the cable modem certificate. If Not installed displays as \
the status, contact your cable Internet provider.
• CM MAC. 
 The MAC address of the cable modem.
For information about using the Reboot button, see Reboot the Cable Modem  on page
  17.
For information about using the Factory reset button, see Reset the Cable Modem to 
Factory Default Settings on page  18.
View and Clear Event Logs
Event logs capture important cable modem events.
To view and clear the event logs:
1.  Launch a web browser from a computer that is attached with an Ethernet c\
able to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi \
router that is 
attached with an Ethernet cable t

o the  cable modem.
2.  Enter  http://192.168.100.1.
A login window opens.
3.  Enter the cable modem  user name and password.
The user name is  admin. 
 The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4.  Select  ADV
 ANCED > Administration > Event Log .  
						

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High Speed Cable Modem 
The Event Log page shows the following information:
• T
ime. The time the event log entry was recorded.
The correct time displays only after the cable modem successfully connec\
ts to the cable Internet provider
 ’s network.
• Priority . 
 The severity of the event log entry.
• Description. 
 A description of the event log entry.
5.  T
o refresh the log page, click the  Refresh button.
6.  T
o clear the log entries, click the  Clear Log button.
Change the admin Password
You can change the default password that is used to log in to the cable m\
odem with the user 
name admin.
To change the password for the user name admin:
1.  Launch a web browser from a computer that is attached with an Ethernet c\
able to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi \
router that is 
attached with an Ethernet cable t

o the  cable modem.
2.  Enter  http://192.168.100.1 .
A login window opens.
3.  Enter the  cable modem  user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
The BASIC Home page displays.
4.  Select  ADV
 ANCED > Administration > Set Password . 
						

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 High Speed Cable Modem
5. 
Type the old password.
6.  T
ype the new password in the  Set Password field.
7.  T
ype the new password in the  Repeat New Password field.
8.  Click the  Apply button.
Your change takes effect.
Reboot the Cable Modem
Rebooting the cable modem disconnects all computers from the cable modem\
’s local area 
network (LAN). After the cable modem is finished booting and reestablishes a connection\
 
with the cable Internet provider’s network, the devices reconnect to the cable modem’s LAN.
To reboot the cable modem:
1.  Launch a web browser from a computer that is attached with an Ethernet c\
able to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi \
router that is 
attached with an Ethernet cable t

o the  cable modem.
2.  Enter  http://192.168.100.1.
A login window opens.
3.  Enter the cable modem  user name and password.
The user name is  admin. 
 The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4.  Select  ADV
 ANCED.
The ADVANCED Home page displays the Cable Information pane.
5.  Click the  Reboot button.
A confirmation message displays.
6.  Click the  OK button.
The cable modem reboots. 
						

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High Speed Cable Modem 
Reset the Cable Modem to Factory Default Settings
To reset the cable modem to factory default settings, you can use either \
the Reset button on 
the back panel of the cable modem or the Factory reset software button. However, if you 
changed the default password to access the cable modem and lost the pass\
word, you must 
use the Reset button on the back panel.
After you reset the cable modem to factory default settings, the user na\
me is admin, the  password is password. 
 The LAN IP address is always 192.168.100.1. You cannot change 
this LAN IP address.
Use the Reset Button on the Back Panel
CAUTION:
This process erases all settings that you configured in the cable modem.\
To reset the cable modem to factory default settings:
1.  Power on the cable modem.
2.  On the back of the cable modem, locate the  Reset button.
Reset button
3. Using a straightened paper clip, press and hold the  Reset button for about seven seconds 
until all LEDs blink.
4.  Release the Reset  button.
The configuration is reset to factory default settings. When the reset i\
s complete, the  cable modem reboots. 
 This process takes about one minute. 
						

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19  High Speed Cable Modem
WARNING:
To avoid the risk of corrupting the firmware, do not interrupt the 
reset. For example, if you are connected to the web management 
interface, do not close the browser, click a link, or load a new page. 
Do not turn off the cable modem.
Use the Factory reset Software Button
CAUTION:
This process erases all settings that you configured in the cable modem.
To erase the settings:
1. Launch a web browser from a computer that is attached with an Ethernet cable to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi router that is 
attached with an Ethernet cable to the cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the cable modem user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED.
The Cable Information pane displays.
5. Click the Factory reset button.
A confirmation message displays.
6. Click the OK button.
The configuration is reset to factory default settings. When the reset is complete, the 
cable modem reboots. This process takes about one minute.
WARNING:
To avoid the risk of corrupting the firmware, do not interrupt the 
reset. For example, do not close the browser, click a link, or load a 
new page. Do not turn off the cable modem. 
						

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High Speed Cable Modem 
Change the Cable Connection Starting Frequency
The starting frequency for the cable connection is automatically generat\
ed. For most Internet 
connections, you do not need to change this information.
WARNING:
Do not change the starting frequency unless your cable Internet 
provider instructs you to do so. Changing the starting frequency 
incorrectly causes serious connection and Internet problems.
To change the starting frequency:
1.  Launch a web browser from a computer that is attached with an Ethernet c\
able to the 
cable modem or from a WiFi-enabled computer that is connected to a WiFi \
router that is 
attached with an Ethernet cable t

o the  cable modem.
2.  Enter  http://192.168.100.1 .
A login window opens.
3.  Enter the cable modem user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
The BASIC Home page displays.
4.  Select  Cable Connection.
5. In the  Starting Frequency  field, type a number as instructed by your cable Internet provider.
WARNING:
Do not change the starting frequency unless your cable Internet 
provider instructs you to do so. Changing the starting frequency 
incorrectly causes serious connection and Internet problems.