Netgear C7100v High Speed Cable Modem Router User Manual
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350 East Plumeria Drive San Jose, CA 95134 USAFebruary 2017 202-11722-01 AC1900 Cable Modem Voice Router Model C7100V User Manual
2 AC1900 Cable Modem Voice Router Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
3 AC1900 Cable Modem Voice Router Chapter 1 Hardware Overview Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Top Panel WPS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Install an Optional Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Replace the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Position Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Install and Activate Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Connect Your Modem Router to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call Comcast XFINITY to Activate Internet Service and Register the Voice Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Perform a Speed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Chapter 2 Connect to the Network and Access the Modem Router Connect to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Access the Modem Router With the NETGEAR genie App . . . . . . . . . . . . . . . . . 21 Chapter 3 Specify Your Internet Settings Specify the Cable Connection Starting Frequency . . . . . . . . . . . . . . . . . . . . . . . 23 View Modem Router Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Manually Set Up the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Specify an IPv6 Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Chapter 4 Control Access to the Internet Set Up Parental Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Block Access to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Use Keywords to Block Internet Sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Delete a Keyword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Block Services From the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Schedule When to Block Internet Sites and Services . . . . . . . . . . . . . . . . . . . . . . 36 Avoid Blocking on a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Set Up Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Manage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Enable or Disable NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Chapter 5 Share USB Devices Attached to the Modem Router USB Storage Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Connect a USB Storage Device to the Modem Router . . . . . . . . . . . . . . . . . . . . 43
4 AC1900 Cable Modem Voice Router Access a USB Drive Connected to the Modem Router From a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Map a USB Device to a Windows Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . 44 Access a USB Storage Device That Is Connected to the Modem Router From a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Control Access to the USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Use FTP Within the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 View Network Folders on a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . 48 Add a Network Folder on a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . 49 Edit a Network Folder on a USB Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . 50 Approve USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Access the USB Storage Device Through the Internet . . . . . . . . . . . . . . . . . . . . . 52 Set Up FTP Access Through the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Access the USB Storage Device Through the Internet With FTP . . . . . . . . . . 54 Safely Remove a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Chapter 6 Share a USB Printer Install the Printer Driver and Cable the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Download the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Install the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Use the Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 View or Change the Status of a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Use the Scan Feature of a Multifunction USB Printer . . . . . . . . . . . . . . . . . . . . . 61 Change NETGEAR USB Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Chapter 7 Voice Telephone Lines Connect a Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 View the Voice Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 View the MTA Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 View the EMTA Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Chapter 8 Specify Network Settings View or Change WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Manually Configure LAN Switch Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Change the Modem Router’s Device Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Change the LAN TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Specify the IP Addresses That the Modem Router Assigns . . . . . . . . . . . . . . . . 73 Disable the DHCP Server Feature in the Modem Router. . . . . . . . . . . . . . . . . . . 75 Manage LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Reserve an IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Edit a Reserved IP Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Delete a Reserved IP Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Improve Network Connections With Universal Plug-N-Play . . . . . . . . . . . . . . . 77 Use the WPS Wizard for WiFi Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Specify Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
5 AC1900 Cable Modem Voice Router Change the WiFi Security Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Set Up a Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Control the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Enable or Disable the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Set Up a WiFi Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Chapter 9 Manage Your Network Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 View Modem Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Display Internet Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Check the Internet Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 View the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 View and Manage Logs of Modem Router Activity . . . . . . . . . . . . . . . . . . . . . . . 92 View Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Run the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Run the Traceroute Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Monitor Internet Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Manage the Modem Router Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Restore Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Erase the Current Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 View Wireless Access Points in Your Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 View or Change the Modem Router Wireless Channel . . . . . . . . . . . . . . . . . . . 102 Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Specify a DNS Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Change the Dynamic DNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Chapter 10 Specify Internet Port Settings Set Up Port Forwarding to a Local Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Add a Custom Port Forwarding Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Edit a Port Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Delete a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . 111 How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . 112 Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Add a Port Triggering Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 114 Chapter 11 Troubleshooting Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Power LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 LEDs Never Turn Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
6 AC1900 Cable Modem Voice Router Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Troubleshoot the Cable Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Phone Does Not Get a Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 119 Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Test the Path From Your Computer to a Remote Device. . . . . . . . . . . . . . . . 120 Appendix A Supplemental Information Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
7 1 1. Hardware Overview t up a WiFi home network R,3 telephone lines. The modem router battery (sold separately) provides up to five hours of talk time and eight hours or idle time for voice service during a power outage. -powered amplifiers with e or out. To set up your new modem router, use the installation guide. This chapter provides supplemental information that can help you with the setup. This chapter contains the following sections: •Package Contents •Front Panel •Top Panel WPS Button •Rear Panel •Product Label •Install an Optional Battery •Replace the Battery •Position Your Modem Router •Install and Activate Your Modem Router
Hardware Overview 8 AC1900 Cable Modem Voice Router Package Contents Your package includes the following items. Modem router Ethernet cable Power cord Phone cable Quick start gude Figure 1. Package contents Front Panel The front panel contains status LEDs. Use the LEDs to verify status and connections. Power LED DS/US LED (downstream and upstream) Online LED Tel (voice) port 1 LED 2.4 GHz WiFi LED 5 GHz WiFi LED Tel (voice) port 2 LED Battery LED Figure 2. Front panel LEDs
Hardware Overview 9 AC1900 Cable Modem Voice Router You can use the LEDs to verify status and connections. The following table lists and describes each LED and the WPS button on the front panel. Table 1. Front panel LEDs and button of the modem router LEDIconDescription Power • Solid white. The modem router is receiving power and is functioning normally. • Off. The modem router is not receiving power. DS/US • Solid white. One or more downstream channels are locked. • Slow blinking. Downstream locking is in progress. • Fast blinking. Upstream locking is in progress. • Off. No downstream channel is locked. Online • Solid white. The modem router is connected to the Internet. • Blinking . The modem router is downloading a configuration file from the cable provider’s CMTS. • Off. The modem router is not connected to the Internet. 2.4 GHz WiFi • Solid white. The 2.4 GHz WiFi radio is functioning and available for use. • Slow blinking . At least one computer or WiFi device is connected to the 2.4 GHz network or someone pressed the WPS button. • Fast blinking. At least one computer or WiFi device is sending or receiving data on the 2.4 GHz network. • Off. The 2.4 GHz WiFi radio is disabled. (If the radio is disabled, see Control the WiFi Radios on page 83.) 5 GHz WiFi • Solid white. The 5 GHz WiFi radio is functioning and available for use. • Slow blinking . At least one computer or WiFi device is connected to the 5 GHz network or someone pressed the WPS button. • Fast blinking. At least one computer or WiFi device is sending or receiving data on the 5 GHz network. • Off. The 5 GHz WiFi radio is disabled. (If the radio is disabled, see Control the WiFi Radios on page 83.) Tel (voice) port 1 and Tel (voice) port 2 • Solid white. The telephone line is provisioned and ready to use. • Slow blinking. Registration is in progress for the telephone line or the pho ne is of f the hook. • Off. The telephone line is not registered or is not provisioned. Battery • Solid white. The battery is charged. • Fast blinking. The battery power is low, or the modem router detected a grounding error or a problem with the voltage. • Off. The battery is not working.
Hardware Overview 10 AC1900 Cable Modem Voice Router Top Panel WPS Button The WPS button is on the top panel. WPS button Press the WPS button to connect to the WiFi network without typing the WiFi password . For more information about using WPS, see WiFi Connection on page 18. Rear Panel The rear panel contains ports, connectors, and a recessed button. Figure 3. Rear panel connections and button The rear panel contains the following components, viewed from top to bottom: • Reset button. To set the modem router to the original factory settings, press and hold the Reset button for at least seven seconds. For more information, see Factory Settings on page 123. Power inputEthernet LAN ports (4) Coaxial cable connector Reset button USB ports (2) Voice ports (2)