NEC Ucd-Xl User Guide

							NDA-24169   Revision 2.0Page 15
UCD - XL User Guide Administration
Print ReportAfter you generate a report, you can print it. The method of printing is configured 
for the UCD-XL Administrator via APM. The default is the UNIX system printer.
Procedure
1. Select Print Report from the Report Generation menu.
If a report does not exist, UCD-XL displays the following message:
BU`_bd VY\U T_Uc ^_d UhYcd
UCD-XL returns to the Report Generation menu.
If the report exists, it is sent to the specified printer.
UCD-XL issues the message
6Y\U Yc RUY^W `bY^dUT
2. UCD-XL returns to the Report Generation menu.
End of procedure. 
						

							Page 16NDA-24169   Revision 2.0
Administration UCD - XL User Guide
Transfer to MediaAfter you generate a report, it may be written as a UNIX-formatted file to an 
external device, such as a floppy disk or a cartridge tape. 
Note:
The UNIX tar command is used to implement the Transfer to Media command. 
The tar command may generate an error message that overwrites part of the Re-
port Generation menu.
Procedure
1. Select Transfer to Media from the Report Generation menu.
If a report does not exist, UCD-XL displays the following message:
BU`_bd VY\U T_Uc ^_d UhYcd
UCD-XL returns to the Report Generation menu.
If the report does exist, UCD-XL issues the prompt 
>Q]U _V TUfYSU*
2. Type the name of the device and press Enter. (Make sure there is something in 
the device.) You may cancel the transfer by pressing Esc instead of Enter. 
While the transfer is taking place, UCD-XL displays the following messages:
1ddU]`dY^W d_ dbQ^cVUb dXU VY\U
and
>Q]U _V TUfYSU*,TUfYSU ^Q]U.
Note:
The last message displays on the left side of the screen (where  is 
the name of the specified device).
If the transfer is successful, UCD-XL displays the message:
DbQ^cVUb S_]`\UdUT
If the transfer is not successful, UCD-XL displays the message:
DbQ^cVUb VQY\UT
3. UCD-XL returns to the Report Generation menu.
End of procedure. 
						

							NDA-24169   Revision 2.0Page 17
UCD - XL User Guide Administration
Store on DOS 
DisketteYou may save a report on a DOS-formatted diskette (or other media).
Procedure
1. Select Store on DOS Diskette from the Report Generation menu. If a report 
does not exist, UCD-XL displays the following message:
BU`_bd VY\U T_Uc ^_d UhYcd
UCD-XL returns to the Report Generation menu.
If the report does exist, UCD-XL issues the prompt:
4?C TbYfU \QRU\ 1 _b 2*
2. Enter the letter representing the DOS label for the diskette drive (usually A or 
B). If you want to provide a name for the file other than UCDRPT, follow the 
label with a colon and new name (e.g.: A:UCDXL.JAN). You may cancel by 
pressing Esc instead of Enter.
Note:
Be sure there is a diskette in the drive before you press Enter
.
While the file is being copied, UCD-XL displays the following message:
1ddU]`dY^W d_ S_`i _^d_ 4?C TYc[UddU
If the report was copied successfully, UCD-XL displays the message:
4?C S_`i S_]`\UdUT
If the report was not copied, UCD-XL displays the message:
4?C S_`i VQY\UT
3. UCD-XL returns to the Report Generation menu.
End of procedure. 
						

							Page 18NDA-24169   Revision 2.0
Administration UCD - XL User Guide
Delete ReportAt any time, you can remove the existing report from the system. This does not 
affect the data in the statistics file.
Procedure
1. Select Delete Report from the Report Generation menu. UCD-XL issues the 
prompt:
1bU i_e cebU/ I>
If you enter N, UCD-XL returns to the Report Generation menu, without 
affecting the report file.
If you enter Y, UCD-XL displays the following message
6Y\U TU\UdUT
and the REPORT EXISTS message is removed from the screen.
2. UCD-XL returns to the Report Generation menu.
End of procedure.
Erase StatisticsAt any time, you can remove all statistics accumulated during a specified period. 
Note:This process is irreversible. After the statistics are deleted, no further reports 
from that period can be generated.
Procedure
1. Select Erase Statistics from the Report Generation menu.
The Erase Statistics screen (Figure 2-8) displays.
Figure 2-8   Erase Statistics screen
UCDXL_AdminFri Dec 31 11:58
*** Erase Statistics ***
Start date (mm/dd/yy) : 11/14/95
End date (mm/dd/yy) : 
REPORT EXISTS
 to accept,  to quit.
*** FILE SIZE *** *** EARLIEST STATS ***
11/14/95 00:00 1284720  
						

							NDA-24169   Revision 2.0Page 19
UCD - XL User Guide Administration
2. Enter the starting and ending dates for the unwanted statistics, and press Enter.
See page 7 for instructions on entering dates.
The default values for the dates are the same as those given for report creation.
UCD-XL issues the prompt:
G1B>9>7* ?^SU bU]_fUT cdQdYcdYSc SQ^^_d RU bUS_fUbUT
5bQcU cdQdYcdYSc Vb_] !!!$!))% d_  ! !!))&* I>
(The starting and ending dates in the above prompt will match those you 
entered.)
3. If you enter Y, the statistics file is altered appropriately. 
If you enter N, UCD-XL makes no changes to the statistics file.
4. UCD-XL returns to the Report Generation menu.  
End of procedure.
QuitExit the Report Generation menu and return to the UCD-XL Main Menu. 
						

							Page 20NDA-24169   Revision 2.0
Administration UCD - XL User Guide
Trace Functions
If you select Trace Functions from the UCD-XL Main Menu, the menu shown in 
Figure 2-9 displays. This menu has seven entries; each is described below.
Figure 2-9   Trace Functions menu
Initiate TraceThis command starts a trace, which is a real-time recording of the call activity 
associated with a set of groups and/or ANI patterns. There are six events recorded:
Incoming - A call initiated by a caller to the pilot number of a group.
Connection - A call that has been routed to a port.
Failure - A call that failed to be connected to a port.
Release - A call that has been terminated after connection, or a port that has 
released after abandonment, or a port that has been freed upon inspection.
Abandonment - A call that has been terminated, before answer, by the caller.
Queuing - A call that was queued before connection because all ports were 
busy.
UCDXL_AdminFri Dec 31 11:58
*** Trace Functions ***
> Initiate Trace
Stop Trace
View Trace
Print Trace
Transfer to Media
Quit
REPORT EXISTS
Use arrow keys to move cursor,  to select,  to quit.
TRACE ON
Copy to DOS Diskette
*** FILE SIZE *** *** EARLIEST STATS ***
11/14/95 00:00 1284720  
						

							NDA-24169   Revision 2.0Page 21
UCD - XL User Guide Administration
Only one trace at a time can be executed. Details of every event concerning a call 
associated with a specified group or ANI pattern are logged in the trace file. These 
details are:
Date
Time
Source of call (extension, route/trunk, or attendant)
Event that occurred
Extension to which it was connected, pilot number to which it came in, or 
port from which it released or abandoned.
Forwarding/transferring extension or attendant, if any.
Error code in hexadecimal (for failed connections only)
ANI data, if requested and available (for incoming calls only)
While the trace is executing, the message TRACE ON appears at the bottom of the 
screen.  The trace automatically terminates if you log off as UCD-XL 
Administrator. If UCD-XL Monitor is not running, UCD-XL displays the message
3Q^^_d S_]]e^YSQdU gYdX E34H< =_^Yd_b
and tracing fails. 
						

							Page 22NDA-24169   Revision 2.0
Administration UCD - XL User Guide
Procedure
1. Select Initiate Trace from the Trace Functions menu.
2. If a trace is already executing, UCD-XL displays the following message:
1\bUQTi `UbV_b]Y^W Q dbQSU
After receiving this message, press any key to continue. UCD-XL returns to the 
Trace Functions menu.
If a trace is not already being performed, the screen shown in Figure 2-10 is 
displayed. 
3. Determine what groups you want to trace. If you want every group 
traced, press A
 and Enter
 (or move the cursor to All
 using the space bar 
and press Enter
), then proceed with step 5. If you do not want any 
groups, press N
 and Enter
 (or move the cursor to None
 and press Enter
), 
then proceed with step 5. If you want certain groups, press S
 and Enter
 
(or move the cursor to Select
 and press Enter
), then proceed with step 4.
Figure 2-10   Initiate Trace screen
UCDXL_AdminFri Dec 31 11:58
**** Initiate Trace ****
 
 
 
REPORT EXISTS
 to accept,  to quit.
*** FILE SIZE *** *** EARLIEST STATS ***
11/14/95 00:00 1284720  Groups: 
ANI Patterns: 
Show ANI?
Proceed with trace? (Y/N) None All Select 
None All Select 
No Yes  
						

							NDA-24169   Revision 2.0Page 23
UCD - XL User Guide Administration
4. After you have chosen the Select option under Groups:, the current set of 
prompts on the screen is replaced by the prompt 
CU\USd _^U _b ]_bU Wb_e`c*
Below it is a list of names of all groups defined in the Group Identification 
Database, with a cursor positioned on the first name. Use the arrow keys to 
move the cursor through the list. (If there are too many groups to fit on one page, 
you may press the PgDn and PgUp keys to scroll through the pages.) When the 
cursor is positioned at a desired group, press Enter to select it. The name is then 
highlighted. If you change your mind, move the cursor to a highlighted name 
and press Enter to deselect it. Proceed in this manner until you have selected 
all the groups that you want to trace. Then press Esc. The highlighted groups 
are remembered, and the original set of prompts shown in Figure 2-10 is 
redisplayed with the cursor positioned at the next prompt. 
Note:
You cannot return to the list without starting from step 1 again.
5. If UCD-XL has been configured to distribute calls based upon ANI patterns, the 
prompt ANI Patterns: appears as shown in Figure 2-10. (Otherwise, skip to 
step 8.) Determine what ANI patterns you want to trace. If you want every pat-
tern traced, press A and Enter (or move the cursor to All using the space bar 
and press Enter), then proceed with step 8. If you do not want any patterns, 
press N and Enter (or move the cursor to None and press Enter), then proceed 
with step 8. If you want certain patterns, press S and Enter (or move the cursor 
to Select and press Enter), then proceed with step 6.
6. After you have chosen the Select option under ANI Patterns:, the current set 
of prompts on the screen is replaced by the prompt 
CU\USd _^U _b ]_bU 1>9 `QddUb^c*
Below it is a list of all patterns defined in the ANI Pattern Database, with a 
cursor positioned on the first item. Use the arrow keys to move the cursor 
through the list. (If there are too many patterns to fit on one page, you may press 
the PgDn and PgUp keys to scroll through the pages.) When the cursor is 
positioned at a desired pattern, press Enter to select it. The pattern is then 
highlighted. If you change your mind, move the cursor to a highlighted pattern 
and press Enter to deselect it. Proceed in this manner until you have selected 
all the patterns that you want to trace. Then press Esc. The highlighted patterns 
are remembered, and the original set of prompts shown in Figure 2-10 is 
redisplayed along with the prompt of step 7.
Note:
You cannot return to the list without starting from step 1 again. 
						

							Page 24NDA-24169   Revision 2.0
Administration UCD - XL User Guide
7. The prompt
CX_g 1>9/
determines whether or not ANI data will appear in the trace. If you would like 
a record of the ANI data for all incoming calls, press Y and Enter (or move the 
cursor to Ye s using the space bar and press Enter). Otherwise, press N and 
Enter (or move the cursor to No and press Enter).
8. Once groups and/or ANI patterns have been specified, the following prompt ap-
pears:
@b_SUUT gYdX dbQSU/ I>
If you answer N, UCD-XL returns to the Trace Functions menu without 
producing a trace. If you answer Y, the following message is normally displayed 
at the bottom of the screen once the trace begins:
DB135 ?>
If you see this message instead:
7b_e`c Q^T_b 1>9 `QddUb^c ]ecd RU c`USYVYUT
then you have neglected to specify at least one group or ANI pattern, either by 
highlighting one or more items (via the Select option) or choosing the All 
option. You must repeat this procedure from step 1 if you still intend to initiate 
a trace.
9. UCD-XL returns to the Trace Functions menu.
End of procedure.