NEC Ucd-Xl User Guide

							UCD - XL
USER GUIDE
NEC America, Inc.
NDA-24169-002
Revision 2.0
January, 1997
Stock # 241730 
						

							LIABILITY DISCLAIMER
NEC America reserves the right to change the specifications,  functions, 
or features in this document at any time without notice.  NEC America 
has prepared this document for use by its employees and customers.  The 
information contained herein is the property of NEC  America and shall 
not be reproduced without prior written approval from NEC America.
Copyright 1997
NEC America, Inc. 
						

							NDA-24169 Revision 2.0Page i
UCD - XL User GuideCONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
General Description  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Manual Organization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Chapter 2 - Administration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Log On Screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Status Window  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Report Generation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Create a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
View Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
Print Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Transfer to Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Store on DOS Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Delete Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Erase Statistics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Quit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Trace Functions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Initiate Trace  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
Stop Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
View Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Print Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Transfer to Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Copy to DOS Diskette  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Quit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Quit (Log Off)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Chapter 3 - Limitations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   31
Appendix A - Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   33
Error Messages on Administrator Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33 
						

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							NDA-24169  Revision 2.0Page iii
UCD - XL User GuideFIGURES
LIST OF FIGURES
Figure TitlePage
1-1 UCD-XL Environment with a VMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
2-1 UCD-XL Log On screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
2-2 UCD-XL Main Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
2-3 Report Generation menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
2-4 Report Generation data entry screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
2-5 View Report -- All Daily Statistics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
2-6 View Report -- Major Hourly Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
2-7 View Report -- ANI Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
2-8 Erase Statistics screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
2-9 Trace Functions menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
2-10 Initiate Trace screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
2-11 View of a Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 
						

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FIGURESUCD - XL User Guide
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							NDA-24169   Revision 2.0Page 1
UCD - XL User GuideIntroduction
Chapter 1 Introduction
General Description
UCD-XL is an Open Applications Interface (OAI) application that expands the 
capabilities of Uniform Call Distribution (UCD) in the NEAX2400 PBX. Although 
the PBX is limited to 60 extensions in a UCD group, this application can route a 
call to any extension in a group of any size (subject to a practical limit of 150 voice 
mail ports). Multiple UCD groups are supported. The application also monitors the 
calls and maintains cumulative statistics which can be reported.
UCD-XL has the ability to distribute calls to groups based upon the automatic 
number identification (ANI) of the call. Separate statistics are maintained for ANI 
patterns.
UCD-XL, which resides on the User Application Processor (UAP), may 
communicate with a voice mail system (VMS) via the standard Message Center 
Interface (MCI) link, as shown in Figure 1-1. When an incoming call is connected 
to a voice port, a message is sent to the VMS, identifying the originator and the 
port. The VMS, in turn, sends a message to the UAP controlling a message waiting 
lamp (MWL). UCD-XL passes this MCI message unaltered to the PBX.
Figure 1-1   UCD-XL Environment with a VMS
UCD-XL is able to receive calls across a CCIS network of PBXs. However, all 
extensions comprising the managed groups must reside on the PBX connected to 
the User Application Processor. Office codes are supported, and may be omitted or 
truncated in MCI messages.
If UCD-XL detects a failure of the OAI link with the PBX, the application will 
switch to passive mode. In this passive mode, UCD-XL passes MCI messages 
between the PBX and the VMS. Once the OAI link is re-established, UCD-XL will 
restore full functionality.
VMS
MCI
UAP
(UCD-XL) NEAX2400
OAI voice ports
MCI 
						

							Page 2NDA-24169   Revision 2.0
IntroductionUCD - XL User Guide
Manual 
OrganizationThis document contains the following sections:
Chapter 1: Introduction A brief explanation of UCD-XL.
Chapter 2: Configuration How UCD-XL should be config-
ured.
Chapter 3: Administration How to generate activity reports
for UCD-XL.
Chapter 4: Limitations Limitations to UCD-XL.
Appendix A: Error Messages UCD-XL error messages.
Appendix B: Utilities UCD-XL Utilities.
Appendix C: Environment/Hardware A description of the physical en-
vironment and hardware needed
to support UCD-XL. 
						

							NDA-24169   Revision 2.0Page 3
UCD - XL User Guide Administration
Chapter 2 Administration
Overview
The UCD-XL Administrator gives you the capability of generating, viewing, and 
printing reports that quantify the call traffic managed by the application. The 
Administrator also gives you the ability to initiate, terminate, view, and print a 
trace of incoming calls for any combination of UCD groups and ANI patterns.
UCD-XL Monitor records statistics for each hour or for each day; the time frame 
is specified in Monitor’s configuration. For groups, major and minor statistics are 
maintained; for ANI patterns, there are only major statistics. At the end of the 
specified time period, the Monitor records the accumulated statistics into a data 
file, and then clears the internal buffer for the next collection period. Special 
statistics are maintained for queued and connected calls that overlap (“carryover”) 
consecutive collection periods. The collected statistics include:
Major Statistics
 the start of the time period (date and time)
 quantity of existing ports (for groups only)
 count of incoming calls per group or pattern
 count of abandoned calls per group or pattern
 count of queued calls per group or pattern
 count of queued calls carried over from previous collection period
 average duration (in seconds) a call is queued
 maximum duration (in seconds) a call is queued
 maximum duration of a queued call that was carried over
Minor Statistics
 count of connected calls (excluding abandonments) per port
 count of connected calls carried over from previous collection period
 average duration (in seconds) of a completed call at each port
 maximum duration (in seconds) of a completed call at each port
 maximum duration of a queued call that was carried over
Through the Report Generation menu, the Administrator can create a report of 
these statistics for any range of dates. The report can be detailed by the day or by 
the hour, or can summarize the statistics. The report can cover any combination of 
groups and ANI patterns. The statistics remain in the data file until cleared by using 
the Erase Statistics option in the Report Generation menu.
Once the report is generated, it may be viewed on the screen, printed, or transferred 
(copied) onto a storage device, such as a diskette or cartridge tape. Only one report 
may exist at a time. 
						

							Page 4NDA-24169   Revision 2.0
Administration UCD - XL User Guide
Through the Trace Functions menu, the Administrator can observe UCD-XL call 
activity in real time. It produces a trace file which can be viewed on the screen, 
printed, or transferred onto a storage device. This trace file continues to exist after 
a trace is stopped, but is overwritten when another trace is initiated.
Log On Screen
To log on to UCD-XL, initialize the UCD-XL Administrator. The UCD-XL Log 
On screen displays (see Figure 2-1).
Figure 2-1   UCD-XL Log On screen
Type the Administrator’s password and press Enter. This value must match the 
password specified in the configuration of the Administrator. If you enter the 
wrong password, the terminal will beep.
To exit the application, press the Esc
 key. The prompt 
1bU i_e cebU/ I>
will appear so that accidental termination is avoided. If you reply Y, the 
application will terminate and the screen will clear. Otherwise, the Log On 
screen remains displayed
.
UCDXL_AdminFri Dec 31 11:58
*** LOG ON ***
Password:
Press  to exit the Administrator.
*** NEC Proprietary ***