NEC Portrait 308/824 Multibutton Telephone Feature Handbook

Multibutton Telephone
Feature Handbook
P/N 82400MFH04
April 2001
Printed in U.S.A.
82400mfh05CVR.QXD  3/30/01  9:26 AM  Page 2 

This manual has been developed by NEC America.  It is intended for
the use of its customers and service personnel, and should be read in
its entirety before attempting to install or program the system.  Any
comments or suggestions for improving this manual would be appreci-
ated.  Forward your remarks to:
NEC America Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this manual shall be deemed to be, and this man-
ual does not constitute, a warranty of, or...

Using Your Telephone .....................................................1 
Calling a Co-Worker  . . . . . . . . . . . . . . . . . . . . . . . . . . .2 
Outside Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 
Handling And Rerouting Your Calls  . . . . . . . . . . . . . . .3 
When Your Call Cant Go Through  . . . . . . . . . . . . . . . .3 
Placing Calls Quickly  . . . . . . . . . . . . . . . . . . . . . . . . . .4 
When You Work In Groups  . . . . . . . . . . . . . . . . . . . ....

Microphone Mute..........................................................45 
Name/Message Storing..................................................46 
Night Answer (Off-Hours Ringing) ................................49 
Off-Hook Signaling .......................................................50 
Outside Calls, Answering ..............................................52 
Outside Calls, Placing ....................................................52 
Line Queuing  . . . . . . . . . . . . . . . . . . . . . ....

Using Your Telephone
Your telephones Alphanumeric Displayhelps you use features and
tells you about your calls. For example, you can see the name of a co-
worker who calls you. (You may also be able to change the time and
date on your phone if its not correct. Turn to page 78 for more.)
Press a One-Touch Keyfor one-button contact with co-workers and
outside callers or when using certain features. To learn how to pro-
gram your One-Touch Keys, go to page 59.
Handsfreelets you place and answer calls by...

Calling a Co-Worker
You can dial a co-worker on the
Intercom(page 39), or use
Paging(page 58) if you dont
know where they are.
Visitors at your entrance door can
call you on the Intercom using a
Door Box(page 31).
Outside Calls
You can Answer Outside Calls
that ring your phone or flash your
line keys (page 52). Night Service
(page 49) may change the way
these same calls ring your phone. 
To  Place Outside Calls(page 52),
use your line keys or dial codes.
You may have to enter Account
Codes(page 9) before...

Handling And Rerouting Your Calls
Use Hold(page 36) to have your
call wait at your phone. Or, if your
system is a Portrait 824,  Parkit
in orbit for a co-worker (page 14). 
Have a call for a co-worker?
Transferit to them (page 79). 
When you leave your desk, think
about Call Forwardingyour calls
to someone else (page 11). Or, if
you want your callers to know
where you are, set a Selectable 
Display Messageat your phone (page 65). 
When Your Call Cant Go Through
Dont just hang up when your call
cant get...

Theres no need to keep redialing your outside call if its busy or unan-
swered - use Repeat Dial instead (page 62 ). And when your systems
lines are busy, Line Queuing (page 53) lets you wait for a free one. 
With Selectable Display Messages, send a message to your busy co-
workers display phone (page 65). They can reply with a Reverse
Message(page 66).
Placing Calls Quickly
Store numbers that you call often
in Speed Dialbins (page 74). You
can easily dial the stored number
with just a few key presses....

When You Work In Groups
If you and your co-workers handle
each others calls, you might want
to have Extension Hunt Groups
(page 33). Someone calling your
groups number goes through to
the first available extension. If
there is no answer at that exten-
sion, a co-worker can try the next
extension in line using Step
Calling(page 76). To answer a
call already ringing a co-workers
phone, use Directed Call Pickup
(page 28).
If You Need Privacy
When youre busy in your office
and dont want to be interrupted,...

Have a Telephone Meeting
Conference(page 23) allows you
to quickly set up a telephone
meeting.
Use Meet Me Conference(page
41) to set up a meeting which lets
others join if they choose.
Optionally, you can also use Meet
Me Pageto set up a meeting on a
page zone. 
To join two outside callers togeth-
er and leave them to talk privately,
use Tandem Trunking(page 76).
Streamlining Your Telephones Operation
Your telephone provides you with
options that can dramatically
streamline the way you handle
calls. For...