NEC Conference 911 User Guide

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Conference 911 User Guide Using the Conference 911 Client
Logging Out of the C911 Client Application
Use the following steps to log out of the C911 Client application:
1. Click Log Out on the Conference 911 Client window.
The following message is displayed:
Figure 3-3   Log Out Confirmation dialog box
2. Click Ye s to continue logging out.
The Conference 911 Client window closes and the Login desktop is 
displayed.
Exiting the C911 Client Application
Use the following steps...

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Using the Conference 911 Client Conference 911 User Guide
Working with Emergency Calls
When an emergency call is placed, C911 alerts all parties configured to receive 
notification of an emergency in the following manners:
Sending a message to a D
term
When the emergency caller connects to the PSAP, C911 sends the following 
message to the D
term of all C911 agents:
Figure 3-5   Dterm Emergency Call message
When the Dterm receives this message, it also sounds an audible...

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Conference 911 User Guide Using the Conference 911 Client
Answering an 
Emergency CallWhen an emergency call is placed, the call goes directly to the PSAP. C911 alerts 
the C911 Clients to the presence of an emergency call. When the PSAP answers 
the emergency call, C911 then alerts all C911 agents to the presence of an 
emergency call.
To answer an emergency call, do the following:
1. Answer the call from a C911 Agent D
term and select the C911 line.
The C911 agent is on a...

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Using the Conference 911 Client Conference 911 User Guide
Working with the Messaging Feature
The C911 Client contains a messaging feature that allows you to communicate with 
other C911 agents, similar to an IRC chat. Using the messaging feature, you can 
receive and send text messages to other C911 agents using the C911 Client.
To send a message, do the following:
1. Type the text you want to send in the Message field.
The text is displayed below your Agent name in the...

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Conference 911 User Guide Software Limitations
Appendix A Software Limitations
Overview
This section specifies the limitations and service conditions of the Conference 911 
system. 
Service Conditions
The following are some service conditions found in the C-911 applications.
Conferencing with C-911 agent is not available when an attendant console calls 
911.
Conferencing with C-911 agent is not available during a screened transfer to 
911. A Screened Transfer to 911 is a...

Software Limitations Conference 911 User Guide
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Conference 911 User Guide Glossary
Appendix B Glossary
911
The slogan for the United States is “One Nation, One Number” and “911” is that 
number. The goal is to be able to dial 911 from anywhere in the United States to 
request emergency service.
APM
Applications Manager. The support platform or software which resides on the UAP 
and provides the user with management capabilities within the Open Applications 
Interface system.
Beeper Interface
The device that will...

Glossary Conference 911 User Guide
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