NEC Conference 911 User Guide

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Conference 911 User Guide Using the Conference 911 Client
Logging Out of the C911 Client Application
Use the following steps to log out of the C911 Client application:
1. Click Log Out on the Conference 911 Client window.
The following message is displayed:
Figure 3-3   Log Out Confirmation dialog box
2. Click Ye s to continue logging out.
The Conference 911 Client window closes and the Login desktop is 
displayed.
Exiting the C911 Client Application
Use the following steps to exit and close the C911 Client application:
1. Do one of the following:
Click Quit on the Conference 911 Login dialog box.
Click Quit on the Conference 911 Client window.
The following message is displayed:
Figure 3-4   Quit Confirmation dialog box
2. Click Ye s to confirm that you want to quit the application.
The Conference 911 Client window closes and the Windows desktop is 
displayed. 
						

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Using the Conference 911 Client Conference 911 User Guide
Working with Emergency Calls
When an emergency call is placed, C911 alerts all parties configured to receive 
notification of an emergency in the following manners:
Sending a message to a D
term
When the emergency caller connects to the PSAP, C911 sends the following 
message to the D
term of all C911 agents:
Figure 3-5   Dterm Emergency Call message
When the Dterm receives this message, it also sounds an audible alarm. The 
“Emergency Call from Extn” message continues to be displayed until the 
caller hangs up.
Notifying the C911 Client
C911 sends notification to all C911 Client workstations that are logged in as 
soon as the emergency call is placed. The C911 Client does the following:
The Station Information tab displays the available information about the 
caller and their location.
The Call Status Indicator updates to show red for the Caller light and yellow 
for the PSAP light. When the emergency caller is connected to the PSAP, 
the PSAP light becomes red. The Agent light remain yellow until a C911 
agent answers the call, then turns red.
The Call Status changes to reflect the current status of the call. When a 
C911 agent is connected to the call, the status is “Conference”. 
An alarm sounds from the workstation.
If the emergency caller is transferring another caller through a screened 
transfer, the status will display “Talking to PSAP with party on hold” and 
the emergency call will not be conferenced with the agent’s D
term. 
Notifying the C911 agents with pagers via the optional Beeper Interface
If using the Beeper Interface, C911 sends the message “Emergency Call from 
Extn XXXX” where XXXX is the station number of the emergency caller.
Emergency Call from 
Extn 1234 
						

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Conference 911 User Guide Using the Conference 911 Client
Answering an 
Emergency CallWhen an emergency call is placed, the call goes directly to the PSAP. C911 alerts 
the C911 Clients to the presence of an emergency call. When the PSAP answers 
the emergency call, C911 then alerts all C911 agents to the presence of an 
emergency call.
To answer an emergency call, do the following:
1. Answer the call from a C911 Agent D
term and select the C911 line.
The C911 agent is on a three-way call with the caller and the PSAP. The C911 
Clients are updated to reflect the new information for that C911 agent.
2. Other calls can be answered by other C911 agents and the C911 Client shows 
a new Station Information tab for each new emergency call.
3. If the C911 agent in conference on an emergency call hangs up, C911 will send 
the emergency call notification again. C911 will continue to send these alerts 
until another agent answers the call.
4. If the emergency caller hangs up while in conference with the PSAP and the 
C911 agent, the agent and the PSAP remain on the line. 
5. If the PSAP hangs up while in conference with the caller and the C911 agent, 
the C911 agent and the caller remain on the line.
6. When the emergency call is finished, the lines are released, but the Station 
Information tab for each emergency call remain on the C911 Client. To clear 
the information on the Station Information tab, click the Dismiss button on the 
ALI tab or the Basic tab.
The tab is cleared.
If you attempt to dismiss an active call, the following message is displayed.
Figure 3-6   Dismiss Active Call message
To dismiss the information, click Yes.
To return to that Station Information tab, click No.
Note:A maximum number of INSERT NUMBER tabs can be displayed. Unless 
another tab is specifically dismissed when that maximum number is reached, 
C911 automatically closes the oldest tab. 
						

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Using the Conference 911 Client Conference 911 User Guide
Working with the Messaging Feature
The C911 Client contains a messaging feature that allows you to communicate with 
other C911 agents, similar to an IRC chat. Using the messaging feature, you can 
receive and send text messages to other C911 agents using the C911 Client.
To send a message, do the following:
1. Type the text you want to send in the Message field.
The text is displayed below your Agent name in the Message Text area for the 
other C911 agents that are logged in to read. Their replies will appear below 
their names as well.
2. Repeat this for each message you want to send.
Monitoring the C911 Communications 
For the C911 Client to function properly, it must be connected to the Agent Server, 
the network, and the PBX. To make sure that all of the applications that make up 
the C911 package are communicating, C911 periodically performs sends out a 
“heartbeat” to make sure that C911 is operational. 
If the PBX goes down, you will receive the following message:
Figure 3-7   PBX Communication Lost message
Click dismiss to close this warning message. 
The PBX light in the Communication Indicator will turn red to show that the C911 
Client is no longer communicating with the PBX.
When the connection is re-established, the PBX light in the Communication 
Indicator will turn green.  
						

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Conference 911 User Guide Software Limitations
Appendix A Software Limitations
Overview
This section specifies the limitations and service conditions of the Conference 911 
system. 
Service Conditions
The following are some service conditions found in the C-911 applications.
Conferencing with C-911 agent is not available when an attendant console calls 
911.
Conferencing with C-911 agent is not available during a screened transfer to 
911. A Screened Transfer to 911 is a scenario where a party transfers another 
party to 911 number and the 911 trunk answers before the transferring party 
releases. The transferring party could be a station or attendant console. The 
status will display “Talking to PSAP with party on hold.”
Conferencing with C-911 agent is not available when the caller is from a remote 
PBX (e.g. CCIS call to 911 trunk)
Conferencing with C-911 agent is not available when the caller is a wireless 
phone.
In all of these cases, the C-911 agent screen will show the caller status, but no 
conferencing will take place. 
						

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Conference 911 User Guide Glossary
Appendix B Glossary
911
The slogan for the United States is “One Nation, One Number” and “911” is that 
number. The goal is to be able to dial 911 from anywhere in the United States to 
request emergency service.
APM
Applications Manager. The support platform or software which resides on the UAP 
and provides the user with management capabilities within the Open Applications 
Interface system.
Beeper Interface
The device that will broadcast encoded information over radio frequencies to 
receiving devices that can decode these transmissions.
Conference Call
Connects two callers and an agent into a 3-way conversation; adds or rings a third 
party after two parties are in conversation. 
Full Capcode Paging
A paging mode that allows the signaling of a beeper device by its pager address 
(capcode and function digit).
IP
Interface processor. A module within the NEAX2400 which services the OAI 
system.
IPC 
Interprocess communication. A method used by one UNIX application process to 
inform another UNIX application process within the same discrete device.
My Line
Refers to the physical station used by a caller to make a call or answer a call, as 
opposed to one of the sublines that could be used for a call. The MyLine is very 
important because C911 needs to know the physical location of the caller, not what 
line was used. A line (subline, virtual,.) could be on several different phones in 
several different areas and would not help in knowing the origin of the call. 
NENA
National Emergency Number Association
OAI
Open Applications Interface. A proprietary protocol and set of routines that links 
the NEAX2400 to a UAP. Programs executing on the UAP are able to monitor and 
control switch features and telephones.
UAP 
User Application Processor. General purpose multi-tasking computer supporting 
System V UNIX and the Applications Manager running OAI. 
						

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