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Conference 911 Installation Guide Application Configuration
C911 Monitor Configuration
The following steps outline the process for configuring the C911 Monitor 
application.
Follow these steps to verify that the C911 Monitor application is set up correctly in 
the APM Application Configuration file:
1. Log in to a UNIX terminal as apmadm.
2. Choose the APM option from the APM Platform Management Menu.
3. Enter the System Administrator password at the APM password screen.
4. Choose the Application Configuration option from the System 
Administration menu.
5. Choose Select.
6. On the APM Configuration Entry screen, verify that the entries shown below 
are configured in the primary parameters for the C911 Monitor application.
Table 4-1  C911 Monitor Primary Configuration Parameters
Parameter Entry Definition
Application Name C911_MonitorSpecifies the name to be displayed in the APM 
menus. This name is displayed however it is entered 
here; lower case letters and punctuation are 
acceptable; spaces are not.
Executable Filename /oai/app/c911/bin/monitor Defines the path and name of the executable file.
Group C911Names the group to which the C911 Monitor 
application is associated.
Response ModeN(otify)Indicates the action that the APM is to take with the 
C911 Monitor application should a member of the 
group terminate.
Initialization BatchY(es)Indicates whether or not (Yes or No) the C911 
Monitor application is to be initialized 
automatically when the OAI system is initialized.
Termination ModeM(essage)Indicates how the APM is to notify the C911 
Monitor application to terminate.
Standard Output /oai/log/dbg/c911monDesignates the file into which Monitor application 
output is redirected.
Number of Restarts*(always)Indicates how many times the APM may restart the 
C911 Monitor application after it terminates 
erroneously.
Queue Key 420Indicates the unique number of the queue that is to 
be assigned to the component. 
						

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7. Verify that the following NEAX2400 facilities are configured for the C911 
Monitor using the Facilities command on the APM Configuration Entry 
screen. (Use the instructions provided for this option in the APM Operations 
Manual.)
SCF - Switch Control Facility
SMFN - Status Notification Facility
SMFR - Status Request Facility
TCFI - Terminal Control Facility
8. Verify that the following OAI Configuration parameters are configured for the 
C911 Monitor application using the OAI-Conf command on the APM 
Configuration Entry screen. (Use the instructions provided for this option in 
the APM Operations Manual.)
Note:Italicized entries may be changed as desired.
Table 4-2  C911 Monitor OAI Configuration Parameters
Parameter Entry Definition
Database Name #1 not used Indicates the path and name of the database 
containing information about C911 agent.
Database Name #2 not used Indicates the path and name of the database 
containing information about C911 agent.
Timeout Value #1 60Designates the number of minutes following an 
abandonment that C911 can recover the call; 0 
means no limit.
Timeout Value #2 0Designates the number of minutes following an 
abandonment that C911 can recover the call; 0 
means no limit.
Te n a n t  N u m b e r 0Specifies the number of the tenant that C911
 
serves. (0 means all tenants)
Source Link Name OAI1TCPIdentifies the port on the source side of the 
communication link; entry should correspond to a 
link name in the APM system configuration file. 
Refer to the APM Operations Manual for 
information about the system configuration 
option.
Destination Link Name PBX1TCPBIdentifies the port on the destination side of the 
communication link; entry should correspond to a 
link name in the APM system configuration file. 
Refer to the APM Operations Manual for 
information about the system configuration 
option.
Association Recovery 15Designates the number of seconds C911 waits 
before trying to re-establish an association with 
the NEAX that has been released. 
						

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9. Verify that the following User Defined parameters are configured for the C911 
Monitor application using the UserDefined command on the OAI 
Configuration screen. (Use the instructions provided for this option in the APM 
Operations Manual.)
Note:Italicized entries may be changed as desired.
Table 4-3  C911 Monitor User Defined Parameters
User Defined Entry Definition
#1 /oai/app/c911/bin/reportIndicates the path and name of the process that performs the 
911 event logging. 
#2 /oai/log/c911 Indicates the path and name of the directory of the log files.
#3 /oai/db/cur/c9agt_mIndicates the path and name of the APM database for C911 
agents
#4 /oai/db/cur/c9ali_mIndicates the path and name of the APM database for ALI 
records
#5 /oai/db/cur/c9cus_mIndicates the path and name of the APM database for 
customer, employee, or student records
#6 /oai/db/cur/c9pbx_mIndicates the path and name of the APM database for PBX 
records
#7 /oai/db/cur/c9pgr_mIndicates the path and name of the APM database for beeper 
records
#8 /oai/db/cur/c9sta_mIndicates the path and name of the APM database for all 
station records
#9 /oai/db/cur/c9trk_mIndicates the path and name of the APM database for 911 
trunk records
#10 DailyIndicates whether or not the call log file is to be backed up 
automatically, and if so how frequently, using the following 
entries:
None Not automatic; backup must be done 
manually through Administrator application. 
(Default entry)
Daily Automatic backup every day for 7 days; files 
named C9log.Sun through C9log.Sat; each 
file saved for 7 days.
Weekly Automatic backup every week for 26 weeks; 
files named C9log.w01 through C9log.w26; 
each file saved for 26 weeks.
Monthly Automatic backup every month for 12 
months; files named C9log.Jan through 
C9log.Dec; each file saved for 12 months. 
#11 1Indicates the number of the tenant assigned to the emergency 
trunks. 
						

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Application Configuration Conference 911 Installation Guide
Agent Server Configuration
The following steps outline the process for configuring the C911 Agent Server 
application.
Follow these steps to verify that the C911 Agent Server application is set up 
correctly in the APM Application Configuration file:
1. Log in to a UNIX terminal as apmadm.
2. Choose the APM option from the APM Platform Management Menu.
3. Enter the System Administrator password at the APM password screen.
4. Choose the Application Configuration option from the System 
Administration menu.
5. Choose Select.
6. On the APM Configuration Entry screen, verify that the entries shown below 
are configured in the primary parameters for the C911 Agent Server 
application. #12 15 Indicates the number of seconds between heartbeats
#13 /oai/app/beeper/cfg/config Indicates the path and name of the beeper configuration 
#14 425Indicates the message queue that receives responses from the 
beeper interface.
Table 4-3  C911 Monitor User Defined Parameters
User Defined Entry Definition
Table 4-4  C911 Agent Server Primary Configuration Parameters
Parameter Entry Definition
Application Name C911_AgentServerSpecifies the name to be displayed in the APM 
menus. This name is displayed however it is entered 
here; lower case letters and punctuation are 
acceptable; spaces are not.
Executable Filename /oai/app/c911/bin/agentserver Defines the path and name of the executable file.
Group C911Names the group to which the C911 Agent Server 
application is associated.
Response ModeN(otify)Indicates the action that the APM is to take with the 
C911 Agent Server application should a member of 
the group terminate.
Initialization BatchY(es)Indicates whether or not (Yes or No) the C911 
Agent Server application is to be initialized 
automatically when the OAI system is initialized.
Termination ModeM(essage)Indicates how the APM is to notify the C911 Agent 
Server application to terminate. 
						

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7. Verify that the following User Defined parameters are configured for the C911 
Agent Server application using the UserDefined command on the OAI 
Configuration screen. (Use the instructions provided for this option in the APM 
Operations Manual.)
Note:Italicized entries may be changed as desired.
Standard Output /oai/log/dbg/c911agtDesignates the file into which the C911 Agent 
Server application output is redirected.
Number of Restarts*(always)Indicates how many times the APM may restart the 
C911 Agent Server application after it terminates 
erroneously.
Queue Key 421Indicates the unique number of the queue that is to 
be assigned to the component.
Table 4-4  C911 Agent Server Primary Configuration Parameters
Parameter Entry Definition
Table 4-4  C911 Agent Server User Defined Parameters
User Defined Entry Definition
#1 C911_AgentServer Indicates the application name.
#2 C911_Monitor Indicates the application name.
#3 UAP2000 arenaIndicates the name of the UAP being used as a server. 
To obtain the UAP name, type the following from the 
UNIX prompt:
uname -X 
The UAP name is listed as the Node. Enter UAP2000 in 
this field.
#4 - #14 Not used 
						

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Conference 911 Installation Guide Database Requirements
Chapter 5 Database Requirements
Overview
C911 uses seven databases that are constructed through the APM: Agent, Ali, 
Customer, PBX, Pager, Station, and Trunk. 
These databases are created during the C911 installation process, but they will need to 
be populated. When the C911 installation process created the databases, a master 
definition file was created and built for each database, as shown in Figure 5-1:
Figure 5-1   Database Creation Process
1.Create a Master Definition File: This step involves creating the master definition 
file that defines the fields in the master database file. C911 creates the master 
definition files for all seven databases during installation. These files should not be 
changed.
2.Build a Master Database File: This step involves entering tenant-specific data 
(e.g., name, account code, station, room number or building) into the master 
database fields that were just defined in the master definition files in Step 1.
Note:If you have installed the C911 software as described in “Installing the C911 
Server Software” on page 11, the master definition file has been created for each 
of the seven databases. 
Once the databases are built, deleting or changing the field definitions 
may adversely affect the integrity of the database records. Do not 
change the field definitions in the C911 databases!
Once the databases are built, deleting or changing the field definitions 
may adversely affect the integrity of the database records. Do not 
change the field definitions in the C911 databases!
Create a Master 
Definition FileBuild a Master 
Database File
Warning!
Warning! 
						

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Working with the Databases
The information required for each of the seven C911 databases is provided in table 
form on the following pages. Using this information alongside of the procedural 
instructions provided in the APM Operations Manual, enter the Database 
Administration option on the APM System Administration Menu and build the C911 
databases, one at a time. Any messages displayed during these steps are addressed in 
the Process and Error Messages chapter of the APM Operations Manual.
Use the following steps to build or view the C911 databases:
Figure 5-2   UNIX Login prompt
1. At the UNIX login prompt, type apmadm (and a password, if one is required) and 
press Enter.
The APM Administration menu is displayed.
Figure 5-3   APM Administration Main menu
2. Type a at the prompt and press Enter to choose the APM option. Enter the password 
when prompted.
login: apmadm
password:
  
APM Platform Release   Rel3.1.2     (Feb 2, 1999)
Main Menu
APM
Debug Facilities
Halt APM System
File Archive
Installation of Applications/Packages
Configuration of UAP
Removal of Packages
Startup APM System
Manage Activation Keys
Logout
UNIX
Enter Option:  [a]
APM Status: ACTIVE
NEC America                 APM Administration                 Sat - Sep 11, 1999  
						

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The APM System Administration menu is displayed.
Figure 5-4   APM System Administration menu
3. Select the Database Administration option from the System Administration 
menu.
The Database Administration menu is displayed.
Figure 5-5   Database Administration menu
4. Select the Build Master Database option to create a new database or view an 
existing database.
This chapter contains the information about the individual C911 databases.
  
>Applications  Manager  Administrator  Sat - Sep 11, 1999 
*** System Administration ***
System Configuration
Application Configuration
Database Administration
Control Options
Password Maintenance
UAP Status Administration
Operations Menu
Quit 
Arrow keys to move cursor,   to select,   to quit
  
>
*** Database Administration ***
Define Master Database Fields
Build Master Database
Specify Application Database Fields
Process Application Database
Install Application Database
Verify Application Database
List Database Relationships
Exhibit Master Database Views
Quit 
Arrow keys to move cursor,   to select,   to quit
Applications  Manager  Administrator  Sat - Sep 11, 1999  
						

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About the Agent Database
This database contains information about each of the C911 agents and is sorted by 
agent name. The fields in this database are defined by the user organization. The name 
of the Agent Master Definition file must be c9agt_m.mdf, and the name of the Agent 
Master Database file must be c9agt_m.
 
Field Definitions 
Name
Name of the agent; up to 25 characters. This is the key field used in sorting. The 
recommended form is “Last name, First initial”. This is the login name for the C911 
agent.
Password
The agent’s password; up to 25 characters.
Supervisor
Name of the agent’s supervisor; up to 25 characters.
Station
The agent’s station, up to 25 characters.
Location
User-defined alphanumeric field of up to 25 characters describing the agent’s location.
Log on/off Date & Time
The agent’s last activity, either logging in or logging out. It is formatted as yyyy-mm-
dd hh:mm:ss. The server fills this field automatically.
Table 5-1  Agent Database Description
Field Description Master Definition FileApplication 
Definition FileMaster Database
Ty p e S i z eMin. 
Va l u eMax. 
Va l u eData Type Typical Entry
Name A 25 ASCII Mary S.
Password A 25 ASCII 123456
Supervisor A 25 ASCII Smith, Ray
Station A 25 ASCII 7301
Location A 25 ASCIISecurity Office 
2nd Floor
Log on/off Date and Time A 25 ASCII1999-08-01 
21:00:55
Arena Handle A 4 ASCII abcd
Status A 1 ASCII 1