NEC Conference 911 Installation Guide

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Conference 911 Installation Guide About This Manual
ProceduresStep-by-step instructions are numbered. Simply follow the numbered steps to 
perform the desired function.
Sometimes in step-by-step instructions, you will have more than one option to 
complete the task. These options are presented in bulleted lists, as shown in the 
following example: 
1. The Fields to display group box contains the fields that are displayed in the 
Directory window. 
To add a field, select it from the Employee group box, and click Add. 
To select all of the fields, click Add all.
2. Click OK.
Keyboard 
ConventionsGeneral Key Usage
The general keys used throughout the C911 application are:
Manual Descriptions
Following are descriptions of the manuals referenced in the chapters of this guide:
Applications Manager (APM) Installation Manual - Contains step-by-step 
instructions for installing the software from the release media.
Applications Manager (APM) Operations Manual - Explains how applications 
like C911 are configured in the APM environment and how its databases are 
created, using the entries and values provided in this guide.
NEAX2400 System Manuals - Give very detailed explanations about the 
assignments that need to be made through the Maintenance Administration 
Terminal (MAT) commands on the NEAX2400. Arrow keys Scrolls among options within a menu or field.
Backspace Erases the character to the left of the cursor. 
Enter Accepts a selection or field entry.
ESC Exits the current screen or action and moves to the 
previous screen or action.
Tab Moves forward through fields and options.
Shift+Tab Moves backward through fields and options.
CTRL+Tab Moves forward through tabs.
CTRL+Shift+Tab Moves backward through tabs.
ALT+ highlighted letter Moves to that screen element. 
						

							About This Manual Conference 911 Installation Guide
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Conference 911 Installation Guide Before Installation
Chapter 2 Before Installation
Overview of the Installation Process
The installation process, including its presentation in this and other manuals, is 
outlined below:
Table 2-1  Conference 911 (C911) Installation
Installation Step Section in this GuideInstructions in 
Other Manuals
Before installing C911:
Gather information on the C911 agents, 
including the name and station.
Verify that you have all the components 
included in the C911 package.
Set up sublines at each agent D
term.
Assign data settings on the NEAX 
Maintenance Administration Terminal (MAT).Chapter 2 - Before InstallationNEAX2400 IMS 
System Manuals
Install software:
Load the C911 Server software.
Load the C911 Client software on the server.
Load the Message Server software.
Load the Beeper Interface software.Chapter 3 - Installing the C911 
Server SoftwareAPM Installation 
Manual
Configure application:
Characterize the applications.
Assign the applications’ parameters.
Designate the facilities. 
Assign the OAI parameters. 
Assign the user-defined parameters.Chapter 4 - Application 
ConfigurationAPM Operations 
Manual
Populate the Customer, Station, Agent, ALI, 
Pager, Trunk, and PBX APM databases:
Review the master definition file.
Review the master database file.Chapter 5 - Database 
RequirementsAPM Operations 
Manual
Install the C911 Client
Install the C911 Client software.
Configure the C911 Client.
Initialize the C911 application.Chapter 6 - Installing the C911 
ClientAPM Operations 
Manual 
						

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Before Installation Conference 911 Installation Guide
What is Included in the C911 Package?
C911 package should include the following:
C911 Server Disk
C911 Client Disks (2 disks)
AddClient Utility Disk
Message Server Disk
Beeper Interface Disk
Java (TM) 2 RunTime Environment Disk (5 disks)
Serial Number and Activation Key for C911 OAI Application
Conference 911 Installation Guide
Conference 911 User Guide
Equipment Requirements
The hardware required for any OAI application includes the Private Branch 
Exchange system (PBX) and the OAI Telephony Server. In order for C911 to 
operate properly, your operating environment must meet the following 
requirements.
C911 Server 
RequirementsHardware
UAP (User Application Processor) 1000, 2000, or 3000
Floppy drive
Ethernet connection to the NEAX 2400 PBX and all C911 agent workstations
Unique IP Address 
Note:(The IP Address in the UAP must be on the same address as the PBX except 
for the last octel.)
2 serial ports (if using the optional Beeper Interface); one port for a modem and 
one port for the Beeper Interface
Software
SCO UNIX OpenServer 5.x 
APM (Applications Manager) 3.x or higher
Security dongle connected to a parallel port of the UAP. The dongle looks 
similar to a null modem or DB25 gender changer.
Note:The dongle is only for this UAP and should be included with the UAP 
packaging. The dongle from a different UAP will not work.
Registration serial number for the security dongle 
						

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Conference 911 Installation Guide Before Installation
C911 Client 
RequirementsHardware
Pentium class processor
64 Megabytes of RAM recommended; 32 Megabytes of RAM minimum
200 Megabytes of available hard drive space
Network Interface Card (NIC) to connect to the LAN that houses the UAP
Sound card
Maximum of eight C911 Client workstations
Software
Java™ 2 Runtime Environment version 1.2 or higher
Any operating system that is compatible with the Java™ 2 Runtime 
Environment 1.2 or higher, including:
Microsoft
® Windows NT® 4.0 
Microsoft
® Windows® 95 
Microsoft
® Windows® 98 
C911 Agent 
RequirementsDterm with a minimum 2-line 16 character display
Optional workstation on UAP LAN for C911 Client application
PBX RequirementsNEAX2400 with HDS XH 3.x (M Version) software or higher with OAI-
compatible hardware and software
Ethernet connection to the UAP
Note:A separate, isolated segment is recommended for the connection between the 
PBX and the UAP. The UAP should be multi-homed with two network cards 
to meet this recommendation and still achieve full client/server functionality.
LAN RequirementsIn order to run C911, the computer must be able to access the LAN where the PBX 
is located, in addition to the following considerations:
Ethernet connection to the PBX
Dedicated link to the PBX on a hub that will not cause an interruption if the 
rest of the LAN has problems.  
						

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Before Installation Conference 911 Installation Guide
MAT Assignments
This manual assumes that the data settings that affect the operation of all OAI 
software on a system-wide basis have already been assigned on the NEAX 
Maintenance Administration Terminal (MAT). Such settings include system index 
values and assignment of Interface I/O port data in the Interface Processor (IP). For 
more information about these settings and the MAT commands described below 
for C911, refer to the OAI System Manual. This section specifies the required 
commands and the values at which they are to be set.
General MAT 
AssignmentsASYD - Assignment of System Data
Use this command to configure the NEAX2400 MAT settings for the delivery of 
“MyLine” information over CCIS. If there are no additional NEAX2400s using 
CCIS, this setting is not needed.
This information must be set in the remote PBX, not the main PBX that has the 
outgoing 911 trunks. 
Feature:SMDR For Subline Via CCIS
System Data:1
Index:240
Bit:5 
0 = Subline Number (default)
1 = My Line Number/Terminal
This bit needs to be set (0x20) for the NEAX2400 to send “term id” instead of “line 
id” for CCIS calls. This feature is supported in HDS J4.5 and newer.
The following settings should also be made using the ASYD command:
Feature:OAI in Service
System Data:1
Index:79
Bit:6=0 
Feature:SMFN notification enabled
System Data:1
Index:241
Bit:2=1
Feature:SCF return error notification enabled
System Data:1
Index:241
Bit:3=1  
						

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Conference 911 Installation Guide Before Installation
ASDT – Assignment of Station Data
Use this command to make station assignments for the C911 agents. The Dterm at 
each agent’s workstation must be assigned a unique station number and a subline 
set in off-hook suppress. Each C911 agent must have a D
term to be notified which 
station dialed 911. The C911 agent’s Dterm should also have a one subline for each 
outbound 911 trunk.
Note:Sublines for C911 agents need to be in Direct Call Restriction mode. This 
prevents these dedicated lines from being busy or in use when needing to 
conference in to a 911 call.
STN (Station Number)
LENS (Line Equipment Number)
TEC (Telephone Class)
Configuring Direct 
Call Restriction It is highly recommended by NEC that you restrict direct calling on the C911 
sublines, so that no one can use them internally to call that Dterm.
Sublines dedicated for C911 conferencing should have the SFI 95 Service Feature 
Index 95 option set to one.
AKYD - Dterm Key Data Programming
For every Dterm which is going to be used for C911 agent, you need to assign the 
sublines chosen for agents on specific keys on the Dterm, preferably the same keys 
on each C911 agent Dterm. 
ASFC - Service Feature Restriction Class Data
Assuming you already programmed your phones with SFC 1 Service Restriction 
Class 1 option, choose an SFC set that is not being used. For example, to use SFC2, 
turn on all SFIs in SFC 2 that are already turned on in SFC 1. 
Use the backspace every time you assign an SFI to re-enter the same SFC, then 
enter the new SFI and the “on” or “off” value.
To prevent making a call to that station, turn on SFI 95 in the SFC that you choose.
ASCL - Assignment of Station Class Data
If using a NEAX2400 for business, do the following:
1. Enter the tenant number
2. Enter the station number for each C911 agent subline.
3. Enter TEC 12 for D
term.
4. Enter RSC 1.
5. Enter SFC 2. 
This setting applies all your normal restriction along with Direct call 
restriction for these sublines
6. Press Esc, then choose Ye s. 
The changes are saved. 
						

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Before Installation Conference 911 Installation Guide
AACL - Administrative Station Class Change
If using a NEAX2400 for hospitality, do the following:
1. Enter the tenant number
2. Enter the station number for each C911 agent subline.
3. Enter TEC 12 for D
term.
4. Enter RSC 1.
5. Enter SFC 2. 
This setting applies all your normal restriction along with Direct call 
restriction for these sublines
6. Press Esc, then choose Ye s. 
The changes are saved. 
						

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Conference 911 Installation Guide Installing the C911 Server Software
Chapter 3 Installing the C911 Server Software
This chapter provides instructions for installing the Conference 911 (C911) Server 
software. C911 includes the following applications:
C911 Monitor - manages communications among internal processes, agent 
stations, beepers, and the NEAX2400. This application is the lifeline to C911.
C911 Agent Server - manages the agents configured to use the C911 application.
Message Server - allows multiple C911 agents to communicate with the C911 
Agent Server. All C911 agents send their requests to log on and log off as well as 
receive all 911 event information when a 911 call takes place through this NEC 
proprietary communications link. The C911 Agent Server will send one event, such 
as “Station 1234 dialed 911” and the Message Server will send this information to 
all C911 agents.
Beeper Interface - sends information from C911 to pagers configured in the Pager 
database.
Installing the C911 Server Software
To install the C911 Server software, you must use a UNIX terminal. (For more 
information about the general installation process, refer to the APM Operations 
Manual.)
Use the following steps to install the C911 Server software:
Figure 3-1   UNIX Login prompt
1. At the UNIX login prompt, type apmadm (and a password, if one is required) and 
press Enter.
The APM Administration menu is displayed.
login: apmadm
password: 
						

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Installing the C911 Server Software Conference 911 Installation Guide
Figure 3-2   APM Administration Main menu
2. Type i at the prompt and press Enter to choose the Installation of Applications/
Packages option. 
The “Enter Package to be installed” prompt is displayed. 
Figure 3-3   Installation Applications/Packages menu
3. Type applications at the prompt and press Enter.
The “Enter Release Media Device” prompt is displayed: 
  
APM Platform Release   Rel3.1.2     (Feb 2, 1999)
Main Menu
APM
Debug Facilities
Halt APM System
File Archive
Installation of Applications/Packages
Configuration of UAP
Removal of Packages
Startup APM System
Manage Activation Keys
Logout
UNIX
Enter Option:  [i]
APM Status: ACTIVE
NEC America                 APM Administration                 Sat - Sep 11, 1999 
  
Installation of Applications/Packages
Available Packages are:
applications    asl    mtl    tcpip    timesync     x25   
Enter Package to be installed:  applications
APM Status: ACTIVE
NEC America                 APM Administration                 Sat - Sep 11, 1999