NEC Cdr Search User Guide

							 
WorkGroup Supervisor Log In
 
CDR Search 
 
4.0 User Guide
 
 7
 
CDR Search
 
Optionally, you can check the 
 
Save password
 
 check box to store 
your log in password for the next time you access CDR Search.
4. Select the database containing the data you want to access:
•
 
Internal database
 
—DBF database on the NCS Serv server
•
 
External database
 
—SQL database set up to log call records
This option is available only when the external logger 
service is installed on the SQL Server, and External CDR 
Logging is enabled (NCS  Admin’s System Configuration 
dialog | Call Reports tab). Refer to the NCS Ware System 
Administration Manual for more information.
5. Click 
 
OK
 
 to open the User Mode window. 
 
Figure 6. User Mode window 
						

							 
CDR Search 4.0 
 
8
 
CDR Search 
 
4.0 User Guide
 
6. Select Workgroup supervisor login, and click 
 
OK
 
.
 
Figure 7. The Password window
 
7. Select the workgroups you want, enter the password for each, and click 
 
OK
 
 to open the CDR Search main window.
If you type an invalid password, the Password window 
reappears. A red X appears before the problem 
workgroup (s). Re-enter the password and click 
 
OK
 
.   
						

							 
WorkGroup Supervisor Log In
 
CDR Search 
 
4.0 User Guide
 
 9
 
CDR Search
 
If the password remains incorrect, CDR Search eliminates the 
workgroup from CDR Search main window.
 
Figure 8. Incorrect password window 
						

							 
CDR Search 4.0 
 
10
 
CDR Search 
 
4.0 User Guide
 
Running a Workgroup CDR Search 
The CDR Search main window has two tabs: WG CDR and CDR. Logging 
in as a workgroup supervisor enables you to run only the WG CDR search. 
Logging in as the administrator enables you to run the CDR search as well. 
(Refer to page 4.)
 
Figure 9. WG CDR tab of the CDR Search window
 
1. Select the time range for the search:
•
 
User Define
 
—The From/To fields default to a range that includes 
the ten previous days. Edit the date and time for a custom range.
•
 
Today
 
—Sets the From/To fields to the current date
•
 
Last 7 Days
 
—Sets the From/To range to the previous 7 days
2. Select the 
 
Type
 
 of search:
•
 
Calls & Messages
 
—Calls either answered or directed to voice mail 
•
 
Calls
 
—Calls answered by a human
•
 
Messages
 
—Calls directed to voice mail
•
 
All Trunks Busy
 
—Calls aborted due to busy signals
•
 
Agent Login/out
 
—Calls sorted by the login/out times of 
workgroup member extension numbers.  
						

							 
Running a Workgroup CDR Search
 
CDR Search 
 
4.0 User Guide 11
CDR Search
3. If desired, select the Workgroup whose call records you want to 
search.
4. In the Search by field, select one of the options listed below, then type 
the appropriate information in the underlying text box. 
•Extension—searches by extension.
•Phone Number—searches by caller number.
•User Data—Searches any information in the User Data fields in the 
call records. The User Data field contains information culled from 
Form Data, IVR, and URL history.
The Search by fields are all automatically wildcarded. 
That is, if you type 5 as the extension, CDR Search 
returns all extensions beginning with that digit.
5.To search for a Tenant, enter the name in the field provided. 
6.To search for an Account Code, enter the code in the field provided.
7. Select to Sort by: 
•Date/Time—sorts day-by-day (or hour-by-hour if you select Today 
as the time range for the search).
•Agent—sorts by agent
•Workgroup—sorts by workgroup
•Trunk—sorts by trunk
8. Click Search. During the search, a progress window appears. To 
cancel the search, click Cancel.
Figure 10. Search progress bar
9. Search results appear in the Summary window. Refer to the following 
section for details on working with search results. 
						

							CDR Search 4.0 
12CDR Search 4.0 User Guide
The Summary Window (Search Results)
The summary window displays the results of your search.
Figure 11. The summary window displays search results
Summary window buttons
• The Detail button opens the Detail window for a selected call. Refer to 
the following section for details.
• The Delete button deletes selected calls. Refer to page 14 for details.
• The Export button exports selected calls to a csv (comma delimited) 
file. Refer to page 15 for details.
• The Print button prints the selected calls. Refer to page 16 for details. 
						

							Getting Call Details
CDR Search 4.0 User Guide 13
CDR Search
Getting Call Details
From the Summary window, you can drill down for detailed information 
on a call record.
The Record window The Summary window
1. To open the 
Detail window, 
select a record 
and click Detail.
2. To open the Record 
window, Double-click 
a record in the Detail 
window.
3. To view raw data, click 
Schema. Click Schema 
again to return to the 
record view.
The Detail window 
						

							CDR Search 4.0 
14CDR Search 4.0 User Guide
Deleting Records
You can delete records from the Summary and Detail windows.
To delete records
1. Do one of the following:
• To delete all records, click Delete. In the Select window that 
appears, select Delete all records.
• To delete specific records, select the records you want, then click 
Delete. In the Select window that appears, select Delete only 
selected records.
Figure 12. Deleting selected records from the Summary window
2. Click OK. 
						

							Exporting Records
CDR Search 4.0 User Guide 15
CDR Search
Exporting Records
You can export records in CSV (comma delimited) format from the 
Summary, Detail and Record windows.
To export records
1. Do one of the following:
• To export all records, click Export. In the Select window that 
appears, select Export All Records.
• To export specific records, select the records you want, then click 
Export. In the Select window that appears, select Export only 
selected records.
Figure 13. Exporting selected records from the Summary window
2. Click OK to open the Save As dialog box. 
						

							CDR Search 4.0 
16CDR Search 4.0 User Guide
Printing Records
You can print records from the Summary, Detail and Record windows.
To print records
1. Do one of the following:
• To print all records, click Print. In the Select window that appears, 
select Print out all records.
• To print specific records, select the records you want, then click 
Print. In the Select window that appears, select Print out only 
selected records.
Figure 14. Printing selected records from the Summary window
2. Click OK to open the Windows Print dialog.