NEC Cdr Search User Guide
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CDR Search User Guide Release 4.0 Part No. 77000CDR02 April 2001 Printed in the U.S.A. (2106)
NCS Serv 4.0 User Guide WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although NEC America has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing. NOTICE While every effort has been made to ensure accuracy, NEC America will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice. This documentation may be used only in accordance with the terms of the NEC America License Agreement. NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT. 06484 Telephone: 203-926-5400 Fax: 203-929-0535 Web site: cng.nec.com TRADEMARKS NEC, NCS Serv, NCS Ware, Extended Caller ID, N-TeliTouch, NCS Link, NCS Console, NCS Admin and N-TeliCall are trademarks or registered trademarks of NEC. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers. Copyright © NEC America 2001. All rights reserved. Printed in U.S.A. 4502-0001-A1
Table of Contents CDR Search 4.0 User Guide i Contents CDR Search 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CDR Search vs. WG CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing CDR Search on a Client System . . . . . . . . . . . . . . . . . . . 1 Administrator Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Running a CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 WorkGroup Supervisor Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Running a Workgroup CDR Search . . . . . . . . . . . . . . . . . . . . . . . . 10 The Summary Window (Search Results) . . . . . . . . . . . . . . . . . . . . 12 Getting Call Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Deleting Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Exporting Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Printing Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Uninstalling CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CDR Search vs. WG CDR Search CDR Search 4.0 User Guide 1 CDR Search CDR Search 4.0 CDR Search 4.0 is a separate client application that allows the system administrator or workgroup supervisor to search a Call Detail Reporting database. This database amy be either internal (DBF) or external (SQL). You can install CDR Search on either the NCS Serv server or on an administrator client desktop. CDR Search works only with NCS Ware Release 4.0. CDR Search vs. WG CDR Search CDR client offers two ways to search call records. • CDR Search allows you to define a search by the type of call— incoming or outgoing. To perform this search, you must log in as the administrator. • WG CDR Search allows you to specify a search by workgroup. To perform this search, you can log in as the administrator or as a workgroup supervisor. To perform a supervisor search, Center 4.0 must be installed on the NCS Serv system. Installing CDR Search on a Client System Make sure NCS Ware Release 4.0 has been installed on the NCS Serv system and the link to TCP/ IP is enabled before continuing with CDR Search setup. 1. Log in to the client machine using a domain account and make sure it is connected to the network on which NCS Serv is running. 2. Exit any/all Windows applications. 3. Insert the CDR Search CD into the CD ROM drive. 4. Run the Setup.exe program in the CDR\CDRSearch folder.on your NCS Ware or Center CD ROM. Follow the step by step installation instructions as they appear on the screen. (If your system does not have DCOM 95 installed already, it will be installed automatically.) 5. On Windows 95, you’ll need to reboot your computer.
CDR Search 4.0 2 CDR Search 4.0 User Guide You are now ready to log in to CDR Search as the administrator or as a workgroup supervisor. Administrator Log In Before you log in When you log in for the first time, you need to know either the IP address or the name of the server you’ll be linking to. (If you use the server name rather than the IP address, CDR Search replaces the name with the IP address the next time you log in.) To obtain the NCS Serv IP address, ask your IT administrator. If you are connecting to the Internet through a modem connection, before you log in, establish a session connection from your PC to your Internet Service Provider. To access the NCS system from the internet, NT Option Pack with IIS must be installed. Logging in 1. From the Windows Start menu, select Programs CDR Search 4.0 CDR Search 4.0 . The Login window appears. Figure 1. Login window 2. Enter the IP address or name of the NCS Serv server. 3. Enter your Extension and Password .
Administrator Log In CDR Search 4.0 User Guide 3 CDR Search Optionally, you can check the Save password check box to store your log in password for the next time you access CDR Search. 4. Select the database containing the data you want to access: • Internal database —DBF database on the NCS Serv server • External database —SQL database set up to log call records This option is available only when the external logger service is installed on the SQL Server, and External CDR Logging is enabled (NCS Admin’s System Configuration dialog | Call Reports tab). Refer to the NCS Ware System Administration Manual for more information. 5. Click OK to open the User Mode window. Figure 2. User Mode window 6. Select Administrator login, and click OK to open the CDR Search main window. CDR Search permits only one administrator extension. This extension is set in NCS Admin’s System Configuration dialog, on the General tab, in the Manager Extension field. Refer to the NCS Ware System Administration Manual for more information.
CDR Search 4.0 4 CDR Search 4.0 User Guide Running a CDR Search The CDR Search main window has two tabs: WG CDR and CDR. Logging in as the administrator enables you to run either a CDR search or a WG CDR search (explained on page 10). Figure 3. CDR tab of the CDR Search main window 1. Select the time range for the search: • User Define —The From/To fields default to a range that includes the ten previous days. Edit the date and time for a custom range. • Today —Sets the From/To fields to the current date • Last 7 Days —Sets the From/To range to the previous 7 days 2. Select the Type of search: • Calls & Messages —Calls either answered or directed to voice mail • Calls —Calls answered by a human • Messages —Calls directed to voice mail • All Trunks Busy —Outbound Calls aborted due to busy signals
Running a CDR Search CDR Search 4.0 User Guide 5 CDR Search 3. Define the type of calls in the Caller/Callee fields: • All —searches for both incoming and outgoing calls • To search for outgoing calls only— Set Caller to Extension and Callee to Trunk, then enter the appropriate numbers. • To search for incoming calls only— Set Caller to Trunk and Callee to Extension, then enter the appropriate numbers. 4. To search for a Tenant , enter the name in the field provided. 5. To search for an Account Code , enter the code in the field provided. 6. Select to Sort by: • Date/Time —sorts day-by-day (or hour-by-hour if you select Today as the time range for the search) • Extension —sorts by extension • Trunk —sorts by trunk 7. Click Search . During the search, a progress window appears. To cancel the search, click Cancel . Figure 4. Search progress bar 8. Search results appear in the Summary window. Refer to page 12 for details on working with search results.
CDR Search 4.0 6 CDR Search 4.0 User Guide WorkGroup Supervisor Log In Before you log in When you log in for the first time, you need to know either the IP address or the name of the server you’ll be linking to. (If you use the server name rather than the IP address, CDR Search replaces the name with the IP address the next time you log in). To obtain the NCS Serv IP address, ask your IT administrator. If you are connecting to the Internet through a modem connection, before you log in, establish a session connection from your PC to your Internet Service Provider. To log in as a workgroup supervisor, the Center option-pack license must be installed on the NCS Serv server. For information on obtaining a license, please contact your Authorized NEC dealer. Logging in 1. From the Windows Start menu, select Programs CDR Search 4.0 CDR Search 4.0 . The Login window appears. Figure 5. Login window 2. Enter the IP address or name of the NCS Serv server. 3. Enter your Extension and Password .