NEC Attendant Monitor Operations Manual

ATTENDANT MONITOR
Operations  Manual
NEC America, Inc.
NDA-30135
Revision 1
October, 2000
Stock Number 241662 

LIABILITY DISCLAIMER
NEC America, Inc. reserves the right to change the specifications, 
functions, or features, at any time, without notice.
NEC America, Inc. has prepared this document for the exclusive use 
of its employees and customers. The information contained herein is 
the property of NEC America, Inc. and shall not be reproduced 
without prior written approval from NEC America, Inc.
NEAX and D
term are registered trademarks of NEC Corporation.
© 2000 NEC America, Inc.
Printed in the USA
All...

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Attendant Monitor Operations Manual CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Manual Organization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Chapter 1 -...

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CONTENTS Attendant Monitor Operations Manual
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Attendant Monitor Operations Manual INTRODUCTION
Chapter 1 INTRODUCTION
This manual provides the information needed to configure and operate the 
Attendant Monitor software application.
How To Use This Manual
This manual describes the various screens, windows and functions for the 
installation, configuration and operation of Attendant Monitor. Examples of 
displayed screens and step-by-step procedures are shown in the following chapters. 
The procedural steps to perform a...

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INTRODUCTION Attendant Monitor Operations Manual
What is Attendant Monitor?
OverviewAttendant Monitor is an application that will accumulate attendant statistics when 
attendant consoles are used in a stand alone environment. Attendant Monitor serves 
as the event collector for the Attendant Console Statistics application, detecting 
events generated by the attendants and the PBX, and sending messages to the 
Attendant Console Statistics Logger component. The Logger parses...

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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION
Chapter 2 INSTALLATION & CONFIGURATION
This chapter provides a step-by-step description of the installation, initial 
configuration, and Main Menu functions for Attendant Monitor. Before proceeding 
with the configuration, ensure that the SCO UNIX operating system and the 
Applications Manager (APM) platform software are installed on the system.
The Applications Manager Operations Manual provides detailed...

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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual
APM Administration Main Menu.
Type ’i’ in the “Enter Option: [ ]” field   
to select “Installation of Applications/
Packages” and press Enter.
Note:  The APM Platform release and date 
may vary from this example.
Attendant Monitor is an application. 
When prompted for the package to be 
installed, type ’applications’ and press 
Enter.
You are asked to select the installation 
media. Type ’F’ for “Floppy Disk...

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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION
Next, you are requested to insert the 
Attendant Monitor installation diskette 
in the Floppy Disk Device. 
Insert the diskette and press Enter to 
continue.
Note:  The Attendant Monitor
 installation diskette will be a 3.5 inch type.
The screen displays the files as they are 
loaded from the media. Some files may 
scroll off the screen, until all the files 
from the diskette have been processed. 
You are asked...

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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual
Select the installation option for 
Attendant Monitor. For a new 
installation, type ’I’ and press Enter. 
The installation of files will now begin.
If performing an upgrade, type U and 
press Enter. If you wish to Cancel the 
installation at this time, type ’C’ and 
press Enter.
Screen messages show the installation 
and backup directories being installed.
Status messages show the installation of 
various...