Motorola Xu1100, Xu2100, Xu2600, Xv1100, Xv2100, Xv2600 Two-way Radio Users Guide

29Troubleshooting
X
TroubleshootingSymptom
Tr y  T h i s :
No Power
Recharge or replace battery (NTN8971). Reposition or replace 
AA batteries. 
Please refer to page 6 and/or page 5 or page 8. 
Message not 
transmitted
Make sure M is completely pressed as you transmit.
Recharge, replace and/or reposition batteries.
Hearing other 
noises or 
conversation on 
a channel
Confirm Interference Eliminator Code is set. Frequency or 
Interference Eliminator Code may be in use, change Code on all 
radios if...

Troubleshooting
30X
Limited talk 
range
Steel and/or concrete structures, heavy foliage, buildings or 
vehicles decrease range. Check for clear line of sight to improve 
transmission. 
Please refer to page 11.
Wearing radio close to body such as in a pocket or on a belt 
decreases range. Change location of radio. 
Message not 
received
Confirm radios have the same Channel, Frequency, 
Interference Eliminator Code and Scramble Code settings, 
depending upon model. 
Please refer to page 20 for further...

31Troubleshooting
X
Heavy static or 
interference
Radios are too close, they must be at least five feet apart.
Radios are too far apart or obstacles are interfering with 
transmission. 
Please refer to page 11.
Keypad locked
Make sure menu is unlocked. Unlock by holding \ for three 
seconds. Make sure Manager Lock is disabled. 
Please refer to page 22.
Low batteries 
Recharge or replace NiMH battery. Replace AA batteries. 
Extreme operating temperatures affect battery life. 
Please refer to page 5 and/or...

Troubleshooting
32X
Low battery 
meter reading 
although new 
batteries are 
installed
Verify that the radio is set to the correct battery type. 
(Single-cell batteries only.) 
Please refer to page 16.
Cannot activate 
VOX
Feature not set and on. Sensitivity set to 0. 
Please refer to page 13
Symptom
Try This:
6881038B80.book  Page 32  Wednesday, September 26, 2001  4:16 PM 

33Motorola Limited Warranty
X
Motorola Limited Warranty Personal Communications Products Purchased in the United States and 
Canada
I.What this Warranty Covers Products
. Defects in materials and workmanship in wireless cellular telephones, pagers, 
and/or two-way radios, and certain accessories that are sold with them, such as the 
battery, battery charger and holster manufactured and/or sold by Motorola (Products). 
Batteries. Defects in materials and workmanship in batteries that are manufactured by...

Motorola Limited Warranty
34XIV.  What We Will Do to Correct Warranty Problems
At no charge to you, we have the option to repair or replace the Products or software 
that do not conform to the warranty, or to refund the Products’ purchase price. We 
may use functionally equivalent reconditioned/refurbished/pre-owned or new 
Products or parts. No software updates are provided. 
V.  How to Get Warranty Service
Please call:
USA Canada
Product Services 1-800-331-6456  All Products 1-800-461-4575
Two-Way...

35Motorola Limited Warranty
X VI.  What this Warranty Does Not Cover
Products that are operated in combination with ancillary or peripheral equipment or 
software not furnished by Motorola for use with the Products (“ancillary equipment”), or 
any damage to the Products or ancillary equipment as a result of such use. Among other 
things, “ancillary equipment” includes batteries, chargers, adaptors, and power supplies 
not manufactured or supplied by Motorola. Any of these voids the warranty.
Someone...

Motorola Limited Warranty
36XFlat-rate repair rates may apply to Products not covered by this warranty. To obtain 
information about Products needing repairs that are not covered by this warranty, 
please call the telephone number previously listed. We will provide information on 
repair availability, rates, methods of payment, where to send the Products, etc.
VII.  Some Other Limitations
This is Motorola’s complete warranty for the Products, and states your exclusive 
remedies. This warranty is given in...

37Motorola Limited Warranty
X VIII.  Patent and Software Provisions
At Motorola’s expense, we will defend you, and pay costs and damages that may be 
finally awarded against you, to the extent that a lawsuit is based on a claim that the 
Products directly infringe a United States patent. Our obligation is conditioned on: (a) 
you notifying us promptly in writing when you receive notice of the claim; (b) you 
giving us sole control of the defense of the suit and all negotiations for its settlement 
or...

Motorola Limited Warranty
38XIX.  State Law and Other Jurisdiction Rights
Some states and other jurisdictions do not allow the exclusion or limitation of 
incidental or consequential damages, or limitation on the length of an implied 
warranty, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, 
which vary from jurisdiction to jurisdiction. 
To obtain information on Motorola Personal Communications Products,...