Motorola Xu1100, Xu2100, Xu2600, Xv1100, Xv2100, Xv2600 Two-way Radio Users Guide

							29Troubleshooting
X
TroubleshootingSymptom
Tr y  T h i s :
No Power
Recharge or replace battery (NTN8971). Reposition or replace 
AA batteries. 
Please refer to page 6 and/or page 5 or page 8. 
Message not 
transmitted
Make sure M is completely pressed as you transmit.
Recharge, replace and/or reposition batteries.
Hearing other 
noises or 
conversation on 
a channel
Confirm Interference Eliminator Code is set. Frequency or 
Interference Eliminator Code may be in use, change Code on all 
radios if possible. 
Please refer to page 20.
Message 
scrambled
Scramble Code is On, and/or setting does not match other 
radios’ settings. 
Please refer to page 21.
6881038B80.book  Page 29  Wednesday, September 26, 2001  4:16 PM 
						

							Troubleshooting
30X
Limited talk 
range
Steel and/or concrete structures, heavy foliage, buildings or 
vehicles decrease range. Check for clear line of sight to improve 
transmission. 
Please refer to page 11.
Wearing radio close to body such as in a pocket or on a belt 
decreases range. Change location of radio. 
Message not 
received
Confirm radios have the same Channel, Frequency, 
Interference Eliminator Code and Scramble Code settings, 
depending upon model. 
Please refer to page 20 for further information, and/or page 20. 
Another location for more information regarding: page 21.
Recharge, replace and/or reposition batteries. 
Please refer to page 5, and/or page 8.
Obstructions and operating indoors, or in vehicles, may interfere 
-- change location. 
Please refer to page 11.
Verify that the radio is not in Scan mode. 
Please refer to page 15.
Symptom
Try This:
6881038B80.book  Page 30  Wednesday, September 26, 2001  4:16 PM 
						

							31Troubleshooting
X
Heavy static or 
interference
Radios are too close, they must be at least five feet apart.
Radios are too far apart or obstacles are interfering with 
transmission. 
Please refer to page 11.
Keypad locked
Make sure menu is unlocked. Unlock by holding \ for three 
seconds. Make sure Manager Lock is disabled. 
Please refer to page 22.
Low batteries 
Recharge or replace NiMH battery. Replace AA batteries. 
Extreme operating temperatures affect battery life. 
Please refer to page 5 and/or page 8.
Charger light 
does not come 
on.
Check radio/battery is properly inserted and check battery/ 
charger contacts to be sure they are clean and charging pin is 
inserted correctly. 
Please refer to page 5 and/or page 8 or page 6.
Symptom
Tr y  T h i s :
6881038B80.book  Page 31  Wednesday, September 26, 2001  4:16 PM 
						

							Troubleshooting
32X
Low battery 
meter reading 
although new 
batteries are 
installed
Verify that the radio is set to the correct battery type. 
(Single-cell batteries only.) 
Please refer to page 16.
Cannot activate 
VOX
Feature not set and on. Sensitivity set to 0. 
Please refer to page 13
Symptom
Try This:
6881038B80.book  Page 32  Wednesday, September 26, 2001  4:16 PM 
						

							33Motorola Limited Warranty
X
Motorola Limited Warranty Personal Communications Products Purchased in the United States and 
Canada
I.What this Warranty Covers Products
. Defects in materials and workmanship in wireless cellular telephones, pagers, 
and/or two-way radios, and certain accessories that are sold with them, such as the 
battery, battery charger and holster manufactured and/or sold by Motorola (Products). 
Batteries. Defects in materials and workmanship in batteries that are manufactured by 
Motorola and/or sold with Products are covered by this warranty only if the fully-charged 
capacity falls below 80% of rated capacity or they leak. 
Software. Physical defects in the media that tangibly embodies each copy of any software 
supplied with the Products. 
II.  What the Period of Coverage Is
From the date the Products are purchased by the first end-user:Products
. The warranty is for one year. Exception: The warranty for Spirit GT series and 
Talkabout series two-way radio accessories is for 90 days. 
Software. The warranty is for 90 days.
Repairs / Replacements
. The warranty is for the balance of the original warranty or for 90 
days from the date you receive it, whichever is longer.
III.  Who Is Covered
This warranty extends to the first end-user purchaser, only.6881038B80.book  Page 33  Wednesday, September 26, 2001  4:16 PM 
						

							Motorola Limited Warranty
34XIV.  What We Will Do to Correct Warranty Problems
At no charge to you, we have the option to repair or replace the Products or software 
that do not conform to the warranty, or to refund the Products’ purchase price. We 
may use functionally equivalent reconditioned/refurbished/pre-owned or new 
Products or parts. No software updates are provided. 
V.  How to Get Warranty Service
Please call:
USA Canada
Product Services 1-800-331-6456  All Products 1-800-461-4575
Two-Way 1-800-353-2729 TTY 1-888-390-6456 
TTY 1-888-390-6456 (Text Telephone) 
(Text Telephone)
You will receive instructions on how to ship the Products to Motorola. You must ship 
the Products to us with freight, duties and insurance prepaid. Along with the Products 
you must include: (a) a copy of your receipt, bill of sale or other comparable proof of 
purchase; (b) a written description of the problem; (c) the name of your service 
provider (if this Product requires subscription service); (d) the name and location of 
the installation facility (if applicable) and, most importantly; (e) your address and 
telephone number. If requested, you must also return all detachable parts such as 
antennas, batteries and chargers. RETAIN YOUR ORIGINAL PROOF OF 
PURCHASE.
We will ship repaired or replacement Products at our expense for the freight and 
insurance, but at your expense for any duties. If additional information is needed, 
please contact us at the telephone number listed above. 
6881038B80.book  Page 34  Wednesday, September 26, 2001  4:16 PM 
						

							35Motorola Limited Warranty
X VI.  What this Warranty Does Not Cover
Products that are operated in combination with ancillary or peripheral equipment or 
software not furnished by Motorola for use with the Products (“ancillary equipment”), or 
any damage to the Products or ancillary equipment as a result of such use. Among other 
things, “ancillary equipment” includes batteries, chargers, adaptors, and power supplies 
not manufactured or supplied by Motorola. Any of these voids the warranty.
Someone other than Motorola (or its authorized service centers) tests, adjusts, installs, 
maintains, alters, modifies or services the Products in any way. Any of these voids the 
warranty. 
Rechargeable batteries that: (a) are charged by other than the Motorola-approved battery 
charger specified for charging such batteries; (b) have any broken seals or show evidence 
of tampering; (c) are used in equipment other than the Product for which they are 
specified; or (d) are charged and stored at temperatures greater than 60 degrees 
centigrade. Any of these voids the warranty.
Products that have: (a) serial numbers or date tags that have been removed, altered or 
obliterated; (b) board serial numbers that do not match each other, or board serial 
numbers that do not match the housing; or (c) nonconforming or non-Motorola housings 
or parts. Any of these voids the warranty.
Defects or damage that result from: (a) use of the Products in a manner that is not normal 
or customary; (b) improper operation or misuse; (c) accident or neglect such as dropping 
the Products onto hard surfaces; (d) contact with water, rain, extreme humidity or heavy 
perspiration; (e) contact with sand, dirt or the like; or (f) contact with extreme heat, or spills 
of food or liquid. 
Physical damage to the surface of the Products, including scratches, cracks or other 
damage to a display screen, lens or other externally exposed parts.
Failure of Products that is due primarily to any communication service or signal you may 
subscribe to or use with the Products.
Coil cords that are stretched or that have any broken modular tabs. 
Products that are leased.6881038B80.book  Page 35  Wednesday, September 26, 2001  4:16 PM 
						

							Motorola Limited Warranty
36XFlat-rate repair rates may apply to Products not covered by this warranty. To obtain 
information about Products needing repairs that are not covered by this warranty, 
please call the telephone number previously listed. We will provide information on 
repair availability, rates, methods of payment, where to send the Products, etc.
VII.  Some Other Limitations
This is Motorola’s complete warranty for the Products, and states your exclusive 
remedies. This warranty is given in lieu of all other express warranties. Implied 
warranties, including without limitation, the implied warranties of merchantability and 
fitness for a particular purpose, are given only if specifically required by applicable 
law. Otherwise, they are specifically excluded. 
No warranty is made as to coverage, availability, or grade of service provided by the 
Products, whether through a service provider or otherwise. 
No warranty is made that the software will meet your requirements or will work in 
combination with any hardware or applications software products provided by third 
parties, that the operation of the software products will be uninterrupted or error free, 
or that all defects in the software products will be corrected.
In no event shall Motorola be liable, whether in contract or tort (including negligence) 
for damages in excess of the purchase price of the Product, or for any indirect, 
incidental, special or consequential damages of any kind, or loss of revenue or 
profits, loss of business, loss of information or data, or other financial loss arising out 
of or in connection with the ability or inability to use the Products, to the full extent 
these damages may be disclaimed by law.
6881038B80.book  Page 36  Wednesday, September 26, 2001  4:16 PM 
						

							37Motorola Limited Warranty
X VIII.  Patent and Software Provisions
At Motorola’s expense, we will defend you, and pay costs and damages that may be 
finally awarded against you, to the extent that a lawsuit is based on a claim that the 
Products directly infringe a United States patent. Our obligation is conditioned on: (a) 
you notifying us promptly in writing when you receive notice of the claim; (b) you 
giving us sole control of the defense of the suit and all negotiations for its settlement 
or compromise; and (c) should the Products become, or in Motorolas opinion be 
likely to become, the subject of a claim of infringement of a United States patent, you 
permit us, at our option and expense, either to: procure for you the right to continue 
using the Products; replace or modify them so that they become non-infringing; or 
grant you a credit for such Products, as depreciated, and accept their return. The 
depreciation will be an equal amount per year over the lifetime of the Products, as 
established by Motorola.
Motorola will have no liability to you with respect to any claim of patent infringement 
that is based upon the combination of the Products or parts furnished under this 
limited warranty with ancillary equipment, as defined in VI., above. 
This is Motorola’s entire liability with respect to infringement of patents by the 
Products.
Laws in the United States and other countries preserve for Motorola and other third 
party software providers certain exclusive rights for copyrighted software, such as the 
exclusive rights to reproduce in copies and distribute copies of such software. The 
software may be copied into, used in and redistributed with only those Products that 
are associated with such software. No other use, including without limitation, 
disassembly or reverse engineering of such software or exercise of exclusive rights 
in such software is permitted.
6881038B80.book  Page 37  Wednesday, September 26, 2001  4:16 PM 
						

							Motorola Limited Warranty
38XIX.  State Law and Other Jurisdiction Rights
Some states and other jurisdictions do not allow the exclusion or limitation of 
incidental or consequential damages, or limitation on the length of an implied 
warranty, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, 
which vary from jurisdiction to jurisdiction. 
To obtain information on Motorola Personal Communications Products, including 
warranty service, accessories and optional Extended Warranties on selected 
Products, please call:   
USA Canada
Product Services 1-800-331-6456  All Products 1-800-461-4575
Two-Way 1-800-353-2729 TTY 1-888-390-6456 
TTY 1-888-390-6456 (Text Telephone) 
(Text Telephone) 
        
To correspond with Motorola about the Products, please write us at 
http://www.motorola.com or at:
In the USA: In Canada:
Motorola, Inc. Motorola Canada Limited
600 North U.S. Highway 45 5875 Whittle Road
Libertyville, IL 60048 Mississauga, ON L4Z 2H4
6881038B80.book  Page 38  Wednesday, September 26, 2001  4:16 PM