Motorola Pr400 Basic 6881096c24 A Manual
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Chapter 9 Troubleshooting Tables 9.1 Power-Up Error Codes During radio power-up, the radio performs dynamic tests to determine if the radio is working properly. Problems detected during these tests are presented as an error code on the radio’s display. The presence of an error code should prompt a user that a problem exists and that a service technician should be contacted. Use Ta b l e 9 - 1 to aid in understanding particular operational error codes. 9.2 Operational Error Codes During radio operation, the radio performs dynamic tests to determine if the radio is working properly. Problems detected during these tests are presented as an error code on the radio’s display. The presence of an error code should prompt a user that a problem exists and that a service technician should be contacted. Use Ta b l e 9 - 2 to aid in understanding particular operational error codes. Table 9-1. Power-Up Error Code Display Error Code Possible Causes Corrective Action RAM ERRRAM Test FailureRetest radio by turning if off and tuning it on again. If message reoccurs, replace main board or send radio to depot. ROM ERR ROM checksum is wrong Reprogram FLASH memory and retest. If message reoc- curs, replace main board or send radio to depot. EPRM ERR EEPROM Hardware Error – Codeplug structure mismatch or non-existence of code- plug or, EEPROM Checksum Error – Codeplug checksum is wrongReprogram codeplug with correct codeplug and retest. If message reoccurs, replace main board or send radio to depot. Table 9-2. Operational Error Code Display Error Code Possible Causes Corrective Action SYN UNLKSynthesizer Out-of-LockVerify codeplug and reprogram if necessary. If message reoccurs, replace main board or send radio to depot.
July, 20046881096C24-A 9-2Troubleshooting Tables: Troubleshooting Table for Receiver 9.3 Troubleshooting Table for Receiver Ta b l e Ta b l e 9 - 3 lists the possible causes of, and corrections for, receiver problems. Table 9-3. Receiver Troubleshooting Table Symptom Possible CausesCorrective or Test (Measurements at Room Temperature) Radio Dead; Display Does Not Turn On1. Dead Battery.Replace with charged battery. 2. Blown Fuse Send radio to depot. 3. On/Off Switch 4. Regulators 5. Regulator fault Radio Dead; Display Turns OnTransceiver Board Send radio to depot. No Receive Audio, or Receiver Does Not Unmute Programming1. Does the transmitted signal match the receiver configu- ration (PL, DPL, etc.)? 2. With the monitor function enabled, can the radio be unmuted? Audio Distorted or Not Loud EnoughSynthesizer Not On Fre- quencyCheck synthesizer frequency by measuring the transmit- ter frequency; realign it off by more than ±150 Hz (VHF), ±500 Hz (UHF) RF Sensitivity Poor 1. Synthesizer Not on Fre- quencyCheck synthesizer frequency by measuring the transmit- ter frequency; realign it off by more than ±150 Hz (VHF), ±500 Hz (UHF) 2. Antenna Switch/Connec- torSend radio to depot. 3. Receiver Front End Tun- ingCheck RF front-end tuning for optimum sensitivity using the tuner. Radio Will Not Turn Off Transceiver Board Send radio to depot.
6881096C24-AJuly, 2004 Troubleshooting Tables: Troubleshooting Table for Transmitter 9-3 9.4 Troubleshooting Table for Transmitter Table Table 9-4 lists the possible causes of, and corrections for, transmitter problems. Table 9-4. Transmitter Troubleshooting Table Symptom Possible CausesCorrective or Test (Measurements at Room Temperature) No RF Power Out1. Tx Power Level or Fre- quencyCheck Tx power level and frequency programming (from tuner). 2. No Injection To Power AmplifierSend radio to depot. Antenna Switch/Connector No Modulation; Distortion Modulation1. Programming Check deviation and compensation settings using the tuner. 2. Transceiver BoardSend radio to depot. Bad Microphone Sensitivity 1. Check Deviation and CompensationRealign if necessary. 2. MicrophoneSend radio to depot. No/Low Signaling (PL, DPL, MDC)1. Programming Check programming. 2. Transceiver BoardSend radio to depot. Cannot Set Deviation BalanceRF Board Send radio to depot.
July, 20046881096C24-A This Page Intentionally Blank 9-4Troubleshooting Tables: Troubleshooting Table for Transmitter
Appendix A Accessories Antennas NAD6502_R VHF Heliflex Antenna 14cm (146-174 MHz) HAD9742 VHF Stubby Antenna, 9cm (146-162 MHz) HAD9743 VHF Stubby Antenna, 9cm (162-174 MHz) NAE6522_R UHF Heliflex Stubby Antenna 9cm (438-470 MHz) NAE6483_R Flexible Whip Antenna (403-520 MHz) 8505816K26 UHF Heliflex Stubby (470-520 MHz) Carrying Accessories RLN5496 Leather DTMF Case with 2-1/2 inch Swivel (for Full-Display models) RLN5497 Leather DTMF Case with 3 inch Swivel (for Full-Display models) RLN5498 Leather DTMF Case with Belt Loop (for Full-Display models) RLN5640 Leather LTD DTMF Case with Belt Loop (for Limited Display models) RLN5641 Leather LTD DTMF Case with 2-1/2 inch Swivel (for Limited Display models) RLN5642 Leather LTD DTMF Case with 3 inch Swivel (for Limited Display models) RLN5383 Leather Case with Belt Loop (For Non-Display models) RLN5384 Leather Case with 2-1/2 inch Swivel (for Non-Display models) RLN5385 Leather Case with 3 inch Swivel (for Non-Display models) HLN9701 Nylon Case with Belt Loop (For all models) HLN8255 3 inch Spring Action Belt Clip RLN5644 2 inch Spring Action Belt Clip NTN5243 Shoulder Strap for Hard Leather Cases (attaches to D-Shaped Rings on case) HLN6602 Universal Chest Pack RLN4815 Universal Radio Pak RLN4570 Break-A-Way Chest Pack 1505596Z02 Replacement Strap for HLN6602 Universal Chest Pack 4280384F89 Belt Lengthener for RLN4815 Universal Radio Pak HLN9985 Waterproof Bag Chargers WPLN4138_R Desktop Rapid 90-Min. Charger w/US NA Plug EPNN7997 10 Hr. US NA 120 V Plug (plugs into radio accessory connector, used ONLY with battery NNTN4496) WPLN4155_R Slow Desktop Charger w/US NA Plug EPNN7994 90 Min. Rapid US NA 120 V Plug WPLN4161-R Multi-Unit Rapid Charger w/US NA Plug
July, 20046881096C24-A A-2Accessories: Batteries NNTN4496_R NiCd, 1100 mAH NNTN4497_R Li-lon, 1800 mAH NNTN4851 NiMH, 1400 mAH NNTN4852 NiMH FM, 1300 mAH NNTN4970 Slim Li-Ion, 1600 mAH Audio Accessories HMN9752 Earpiece with Volume Control, 1-Wire (plastic earloop) (Beige) HMN9727 Earpiece without Volume Control, 1-Wire (plastic earloop) (Beige) RLN4894 Earpiece without Volume Control, 1-Wire (plastic earloop) (Black) HMN9754 Earpiece with Microphone & PTT Combined, 2-Wire (Beige) RLN4895 Earpiece with Microphone & PTT Combined, 2-Wire (Black) RLN5198_P Earpiece with Microphone & PTT Combined (Black) including Low Noise Kit, 2-Wire Surveillance Kit w/Clear Comfortable Acoustic Tube (includes NTN8371) RLN5317 2-Wire Comfort Earpiece w/Mic & PTT for use with HMN9754 & NTN8371 (Beige) BDN6720 Flexible Ear Receiver (RX only) HMN9036 Earbud with Microphone & PTT Combined, 2-Wire (Black) HLN9132 Earbud Single Wire Receive Only (Black) NTN8370 Extreme Noise Kit NTN8371 Low Noise Kit RLN4760 Small Custom Clear Earpiece, Right Ear RLN4763 Small Custom Clear Earpiece, Left Ear RLN4761 Medium Custom Clear Earpiece, Right Ear RLN4764 Medium Custom Clear Earpiece, Left Ear RLN4762 Large Custom Clear Earpiece, Right Ear RLN4765 Large Custom Clear Earpiece, Left Ear 5080384F72 Replacement Noise Attenuating Plug for NTN8370 5080371E73 Replacement Ear Tip for use with low noise kit NTN8371 (Beige) 5080371E75 Replacement Ear Tip for use with low noise kit NTN8371 (Black) 7580372E11 Replacement Ear Cushion for use with earpiece BDN6720 Headsets RLN5411 Ultra-Lite Breeze Behind the Head Headset PMMN4001 Earset with Flexible Boom Microphone HMN9013 Lightweight Headset w/o In-line PTT RMN4016 Lightweight Headset with In-line PTT RLN5238 Lightweight Headset with In-line PTT, NFL Style HMN9021 Medium Weight Over the Head Dual Muff Headset HMN9022 Medium Weight Behind the Head Dual Muff Headset BDN6647 Medium Weight Single Speaker Headset
6881096C24-AJuly, 2004 Accessories: A-3 BDN6648 Heavy Duty Dual Muff Headset with Noise Canceling Microphone RMN5015 Heavy Duty Dual Muff Racing Headset (requires RKN4090 Headset Adapter Cable) RKN4090 Adapter Cable for use with RMN5015 Racing Headset RMN4051 2-Way Hard Hat Mount, Black, Noise Reduction Rating (22db) (requires RKN4094 Adapter Cable) RMN4054 Receive-Only Hard Hat Mount Headset with 3.5mm Right Angle Plug RMN4055 Receive-Only Headband Style Headset with 3.5mm Right Angle Plug RKN4094 In-Line PTT Adapter for use with headsets RMN4051 only) REX4648 Replacement Foam Ear Pad and Windscreen Kit for use with headsets HMN9013 & RMN4016 7580376E34 Replacement Ear Seals for use with headsets HMN9021 & HMN9022 5080371E66 Replacement Windscreen for use with headset BDN6647 Ear Microphone Systems BDN6646 Standard 95 dB Ear Microphone with PTT Interface Module BDN6706 Standard 95 dB Ear Microphone with VOX & PTT Interface Module 0180358B38 Ring PTT Switch for Ear Microphone Systems BDN6646 & BDN6706 0180300E83 Body PTT Switch for Ear Microphone Systems BDN6646 & BDN6706 0180300E25 Ear Guard with Adjustable Loop 0180358B32 Ear Holder, Small (Black) 0180358B33 Ear Holder, Medium (Black) 0180358B34 Ear Holder, Large (Black) 0180358B35 Ear Holder, Small (Clear) 0180358B36 Ear Holder, Medium (Clear) 0180358B37 Ear Holder, Large (Clear) Remote Speaker Microphones HMN9030 Remote Speaker Microphone HKN9094 Replacement Cord for HMN9030 Miscellaneous TDN9327 Portable Radio Hanger for door panels up to 2.75 inches (slides over and hangs from the door panel in vehicle, radio belt clip required) TDN9373 Portable Radio Hanger for door panels up to 2.75 to 3.25 inches (slides over and hangs from the door panel in vehicle, radio belt clip required) RLN5500 Accessory Retainer Kit (for use with any audio accessory that needs to be secured to the radio due to demanding customer environments) Manuals 6881096C23 PR400 Full Keypad User Guide, English/French 6881096C26 PR400 Limited Keypad User Guide, English/French 6881096C27 PR400 Non-Keypad User Guide, English/French 6881096C25 PR400 Detailed Service Manual, English HKLN4219 PR400 User Guide CDROM, English/French
July, 20046881096C24-A This Page Intentionally Left Blank A-4Accessories:
Appendix B Warranty, Service Support, and Replacement Parts B.1 Scope of Manual This manual is intended for use by service technicians familiar with similar types of equipment. It contains service information required for the equipment described and is current as of the printing date. Changes which occur after the printing date may be incorporated by a complete Manual revision or alternatively as additions. B.2 Warranty Motorola offers long term support for its products. This support includes full exchange and/or repair of the product during the warranty period, and service/ repair or spare parts support out of warranty. Any “return for exchange” or “return for repair” by an authorized Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer. B.2.1 Warranty Period and Return Instructions The terms and conditions of warranty are defined fully in the Motorola Dealer, Distributor, or Reseller contract. These conditions may change from time to time and the following notes are for guidance purposes only. In instances where the product is covered under a “return for replacement” or “return for repair” warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty. B.2.2 After Warranty Period After the Warranty period, Motorola continues to support its products in two ways. 1.Motorolas Radio Products and Services Division (RPSD)* offers a repair service to both end users and dealers at competitive prices. 2.Radio Products and Services Division (RPSD) supplies individual parts and modules that can be purchased by dealers who are technically capable of performing fault analysis and repair. * The Radio Products and Services Division (RPSD) was formerly knows as the Accessories and Aftermarket Division (AAD) B.3 Replacement Parts Ordering B.3.1 Basic Ordering Information When ordering replacement parts or equipment information, the complete identification number should be included. This applied to all components, kits, and chassis. If the component part number is not known, the order should include the number of the chassis or kit of which it is a part, a sufficient description of the desired component to identify it.Notes: Before operating or testing these units, please read the Product Safety and RF Exposure Compliance section in the front of this manual.
July, 20046881096C24-A B-2Warranty, Service Support, and Replacement Parts: Replacement Parts Ordering B.3.2 Motorola Online Motorola online users can access our on-line catalog at: HTTPS://WWW.motorola.com/businessonline To register for online access, please call 800-814-0601 (for U.S. and Canada Service Centers only). B.3.3 Mail Orders Send written orders to the following addresses: B.3.4 Telephone Orders Radio Products and Services Division (RPSD)* (United States and Canada) 7:00 AM to 7:00 PM (Central Standard Time) Monday through Friday (Chicago, U.S.A.) 1-800-422-4210 847-538-8023 (International Orders U.S. Federal Government Markets Division (USFGMD) 1-800-826-1913 Federal Government Parts - Credit Card Only 8:30 AM to 5:00 PM (Eastern Standard Time) B.3.5 Fax Orders Radio Products and Services Division (RPSD) (United States and Canada) 1-800-622-6210 847-576-3023 (International) USFGMD (Federal Government Orders) 1-800-526-8641 (For Parts and Equipment Purchased Orders) B.3.6 Parts Identification Radio Products and Services Division (RPSD) (United States and Canada) 1-800-422-4210, menu 3 * The Radio Products and Services Division (RPSD) was formerly known as the Accessories and Aftermarket Division (AAD)Replacement Parts/Test Equipment/Manuals/Crystal Service Items:Federal Government Orders: International Orders: Motorola, Inc. Radio Products and Services Division Attention: Order Processing 2200 Galvin Dr. Elgin, IL 60123 U.S.A.Motorola, Inc. U.S. Federal Government Markets Division Attention: Order Processing 7230 Parkway Drive Landover, MD21076 U.S.A.Motorola, Inc. Radio Products and Services Division Attention: Order Processing 2200 Galvin Dr. Elgin, IL 60123 U.S.A.