Miele W 5873 User Manual

							Cleaning the filter in the water
inlet
The washing machine has a filter to
protect the water inlet valve.
The accessible filter in the union in the
open end of the inlet hose should be
checked every six months, or more
often if there are frequent interruptions
to the external water supply.First turn off the tap.
Unscrew the threaded union
connecting the free end of the inlet
hose to the tap.
Remove the rubber seal1from the
recess.
Using pointed pliers, take hold of the
plastic filter bar2and remove.
Clean the plastic filter.
Put the filter and seal back in the
reverse order and reconnect the
hose.
Turn on the tap and check the
connection is watertight. If water drips
out, tighten the connection.
Neverforget to put the filter back in
place after cleaning.
Cleaning and care
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							Problem solving guide
With the aid of the following guide, minor problems can be easily corrected
without contacting Miele. This will save time and money as a call-out charge will
apply to customer service visits where the problem could have been rectified as
described in these operating instructions.
Please note:
Repair work to electrical appliances must only be carried out by a suitably
qualified and competent person in strict accordance with current local and
national safety regulations. Repairs and other work by unqualified persons
could be dangerous. The manufacturer cannot be held liable for unauthorised
work.
The programme does not start
Problem Possible cause Remedy
The display remains
dark, and the
Start/Stopbutton
indicator light does not
come on.There is no power to
the machine.Check whether
– the mains plug is plugged
in and switched on.
– the fuse or circuit breaker
has tripped.
The washing machine
has switched off
automatically to save
energy.Switch the machine on again
with thebutton.
You are asked to enter
a code.Access via a code has
been activated.Enter the code and confirm
the entry. Deactivate the code
if you do not wish this
message to appear in the
display the next time the
machine is switched on.
The display is dark.The display has
switched off
automatically to save
energy (Standby
mode).Press any button. Standby
comes to an end.
Problem solving guide
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							The following fault message appears in the display and the
programme has been cancelled.
Fault message Possible cause Remedy\015

Drain
fault–The water outlet is
blocked or restricted.
–The drain hose has
been fixed too high.–Clean the fluff filter and
drain pump.
–The maximum drain height
is1m.

Water inlet
faultThe water inlet is blocked
or restricted.Check whether
–the tap has been opened
properly.
–the inlet hose is kinked.
– the water pressure is too
low.

Waterproof
faultThe water protection
system has reacted.– Close the tap.
– Call Miele.

Technical
faultThere is a fault. Start the programme again.
If the fault message appears
again, contact Miele.
\015To switch off the fault message: Switch the machine off with thebutton.
Problem solving guide
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							The following message appears in the display
Fault message Possible cause Remedy
Heating faultThe washing machine
was unable to heat up.Start the programme again.
If the fault message appears
again, contact Miele.
Check hot inletThe water inlet of the
second hose (with red
label) is blocked.
The washing machine
washed in the cold water
mode.Check whether
–the tap has been opened
properly.
–the inlet hose is kinked.
–the water pressure is too low.
Chk detergentExcessive foam has built
up during washing.Use less detergent next time
and follow the manufacturers
instructions on dosage given on
the packaging.
Hygiene infoA programme of at least
60°C has not been run for
a long period of time.Run theMaintenance
programme with the Original
Miele dishwasher and washing
machine cleaner or a powder
universal detergent to prevent
the formation of organic
deposits and unpleasant
odours in the machine.
The messages are displayed at the end of a programme and when the washing
machine is switched on.
Problem solving guide
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							General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.The machine feet are
not level.Level the machine (see
Installation).
The laundry has not
been spun properly and
is still wet.The machine detected
an imbalance during the
final spin and reduced
the spin speed
automatically.Include both large and
small items in the load as
this will give better
distribution.
The pump makes
strange noises.This is not a fault. These noises occur at the
beginning and at the end of a pump sequence as a
normal part of the operation.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.The water pressure is
too low.– Clean the filter in the
water inlet.
– SelectWater plus.
Powder detergent used
with water softeners can
become sticky.Clean the detergent
dispenser drawer and in
the future add washing
powder and then add the
water softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in thecompartment.The siphon tube is not
correctly positioned, or
is clogged up.Clean the siphon (see
Cleaning and care -
Cleaning the detergent
dispenser drawer).
The display is in a
different language.A different language has
been selected in
Settings - Language
.Set the language you want.
The flag symbol will guide
you.
Problem solving guide
55 
						

							An unsatisfactory wash result
Problem Possible cause Remedy
Liquid detergent
does not give the
required result.Liquid detergents do not
contain bleaching
agents. They do not
always remove fruit,
coffee and tea stains.–Use a general purpose
detergent containing a
bleaching agent.
–Add stain remover to the
compartment.
–Never put stain removers
and liquid detergent together
in the dispenser drawer.
Grey, greasy
particles cling to
washed laundry.Insufficient amounts of
detergent were used.
The laundry was heavily
soiled with grease.–Use more detergent or liquid
detergent.
– Before washing the next
load, run theMaintenance
programmewith the Original
Miele dishwasher and
washing machine cleaner or
a universal detergent.
White residues
which look like
powder detergent
are seen on dark
textiles after
washing.The detergent contained
compounds (zeolites) to
aid water softening
which are not soluble in
water. These have stuck
to fabrics.– Try and brush off the
residues with a soft brush
once the laundry is dry.
–
Wash dark textiles using a
detergent which doesnt
contain zeolites. Liquid
detergents usually contain no
zeolites.
–
Use theDark garments
programme.
Problem solving guide
56 
						

							The drum door does not open when you press the Door button
Possible cause Remedy
The machine is not
connected to the
electricity supply and/or is
not switched on.Insert the plug in the socket and switch on and/or
switch the machine on with thebutton.
The safety lock has been
activated.Deactivate the safety lock as described in
Changing the programme sequence - Safety
lock.
Access via a code has
been activated.Deactivate the code as described in Settings -
Code.
Power outageOpen the drum door as described in the next
section.
The door was not correctly
engaged.Press hard against the lock side of the drum door
and then press theDoorbutton.
There is still water in the
drum and the machine is
unable to drain.Clean the drain filter and drain pump as described
in the next section.
For safety reasons, the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
57 
						

							Opening the drum door in the
event of a blocked drain outlet
and/or power failure
Switch the washing machine off.
There is a filter flap opener behind the
detergent drawer fascia panel.
Remove the opener.

Use it to open the access flap.Blocked drain outlet
If the drain outlet is clogged, more
water will be retained in the machine
(up to 25 litres).
Caution: If laundry has been
washed at a high temperature, water
draining out of the machine will still
be hot. Danger of scalding!
Procedure for draining the machine
Place a suitable container under the
access flap.
When draining water from the
machine, donotunscrew the drain
filter completely or take it right out.

Turn the drain filter lid round until
water runs out.
To interrupt the flow of water:

Tighten the drain filter back up again.
Problem solving guide
58 
						

							Once the flow of water ceases:
Remove the drain filter completely.
Clean the drain filter thoroughly.

Remove any foreign objects (e.g.
buttons, coins, etc.) and fluff. Turn
the impeller by hand to check that it
rotates freely. Any foreign object
causing an obstruction should be
removed.

Put the drain filter back in place and
secure.
Make sure the drain filter is
securely tightened. Otherwise there
is a risk of water leakage during use.
To activate the ball valve and prevent a
loss of washing detergent, pour approx.
2 litres of water through the detergent
dispenser drawer after cleaning the
drain filter.
Opening the drum door
Always make sure that the drum
is stationary before reaching into the
machine to remove laundry.
Reaching into a moving drum is
extremely dangerous.

Pull the emergency release
downwards (see illustration). The
drum door will open.
Problem solving guide
59 
						

							In the event of any faults which you
cannot remedy yourself, please
contact:
–Miele (see back cover for contact
details).
When contacting Miele, please quote
the model and serial number of your
appliance, both of which are shown on
the data plate visible at the top inside
the door above the porthole glass when
the door is open.Future updates (PC)
The indicator light marked PC allows a
service technician to update your
machine in future years.
If, for example, new programmes are
developed or new fabrics are
introduced, a Miele service technician
will be able to modify existing
programme cycles accordingly.
Miele will provide information when
such developments become available.
Appliancewarranty
The appliance has a manufacturers
warranty of 2 years.
See the warranty card supplied with the
machine for further details.
Optional accessories
Optional accessories for these washing
machines are available from Miele.
Please note that telephone calls may
be monitored and recorded to
improve our service.
After sales service
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