Miele W 3985 Wps Operating Instructions

							With the help of the following notes, minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be put right
without contacting the Service Department.
Repair work to electrical appliances should only be carried out by a
suitably qualified person in strict accordance with current local and national
safety regulations. Repairs and other work by unqualified persons could be
dangerous. The manufacturer cannot be held liable for unauthorised work.
The programme does not start
Problem Possible cause Remedy
The display remains
dark.There is no power to the
machine.Check whether
– the mains plug is plugged
in and switched on.
– the fuse or circuit breaker
has tripped.
You are asked to
enter a code.Access via a code has
been activated.Enter the code and confirm
the entry. Deactivate the
code if you do not wish this
message to appear in the
display the next time the
machine is switched on.
There is a fault
message in the
display.A programme cannot be
started while there is a
fault message in the
display.–
Note what is shown in the
display.
–
Switch the washing
machine off and then
back on again with the
button. The fault
message will be deleted.
The display is dark
and theStartbutton
is flashing slowly.The display has switched
off automatically to save
energy (Standby mode).Press one of the short cut
buttons. Standby comes to
an end.
Problem solving guide
41
 
						

							Problems with the load size indicator
Problem Possible cause Remedy
The display
indicates a load of
< 25%even though
the drum is full.There was already
laundry in the drum
when the washing
machine was switched
on. This has
decalibrated the
sensor from the zero
setting.To recalibrate the sensor to the
zero setting:
–Remove the laundry from the
drum and leave the door
open
.
–Switch off the washing
machine.
–Switch on the washing
machine.
– Press short cut button	. The
main menu for theCottons
programme appears.
– Press short cut button	
Detergentin until the display
shows:
Zero setting OK.
The display
indicates a load of
25%,50%,75%or
100%when the
drum is emptyThe load size sensor
has been decalibrated
from the zero position.Rotate the drum once. If the
display still indicates a load of
25%,50%,75%or100%,
recalibrate the sensor to zero
again (see above section).
Problem solving guide
42
 
						

							General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.The machine feet are not
level.Level the machine (see
Installation).
The laundry has not
been spun properly and
is still wet.The machine detected an
imbalance during the final
spin and reduced the
spin speed automatically.Include both large and
small items in the load as
this will give better
distribution.
The laundry has not
been spun satisfactorily.The spin speed selected
was too low.Select a higher spin
speed next time.
The pump makes
strange noises.This is not a fault! These noises occur at the end of
a pump sequence as a normal part of the operation.
There is a lot of
detergent residue in the
detergent drawer.The water pressure is too
low.– Clean the water inlet
filter.
– Select Water plus.
Powder detergent used
with water softeners can
be sticky.Add washing powder
and then add the water
softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in thecompartment.The siphon tube is not
correctly positioned, or is
clogged up.Clean the siphon, (see
“Cleaning and care -
Cleaning the detergent
dispenser drawer”).
The display is in a
different language.A different language has
been selected inSettings
Language.Set the language you
want. The flag symbol
will guide you.
When laundry is dry it
feels hard to the touch.Too vigorous wash
action.Programme in gentle
action and more water.
Not enough detergent
used.Increase detergent dose
to prevent limescale
build up in laundry.
No fabric conditioner
used.Use fabric conditioner in
last rinse.
Problem solving guide
43
 
						

							An unsatisfactory wash result
Problem Possible cause Remedy
Liquid detergent
does not give the
required result.Liquid detergents
usually contain no
bleaching agents.
They do not remove
fruit, coffee and tea
stains.–Use a general purpose
detergent containing a
bleaching agent.
–Pour stain removers into
compartmentof the
dispenser drawer and liquid
detergent into a dispenser ball.
–Never put stain removers and
liquid detergent together in the
dispenser drawer.
Grey, greasy
particles cling to
washed laundry.Insufficient amounts of
detergent were used
to break down the
particles of grease in
heavily soiled laundry.– Use more detergent.
– Before washing the next load
run aCottons 95°Cprogramme
with powder detergent but
without a load.
A stale smell is in
the drum and on
laundry.Low temperature
washing.– Before washing the next load
run aCottons 95°Cprogramme
with powder detergent but
without a load.
White residues
which look like
powder detergent
are seen on dark
textiles after
washing.The detergent
contained compounds
(zeolites) to aid water
softening which are
not soluble in water.
They have ended up
on the laundry.–
Try and brush off the residues
with a soft brush once the
laundry is dry.
–
Wash dark textiles using a
detergent which contains no
zeolites. Liquid detergents
usually contain no zeolites.
–
Use theDark garments
programme.
Clothes are coming
out creased.Programme was
overloaded.–
Reduce quantity of clothes in
drum.
The wrong
programme was used.–
Check care labels and the
programme chart.
–
Use easy iron conditioners.
Problem solving guide
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							The drum door cannot be opened by pressing thebutton
Possible cause Remedy
The machine is not
connected to the
electricity supply and / or
is not switched on.Insert the plug in the socket and switch on and / or
switch the machine on with thebutton.
The safety lock has been
activated.Deactivate the lock as described in Changing the
programme sequence - Safety lock.
Access via a code has
been activated.Deactivate the code as described in Settings
menu.
Power cutOpen the drum door as described in the next
section.
The door was not
correctly engaged.Press hard against the lock side of the drum door
and then press thebutton.
There is still water in the
drum and the machine is
unable to drain.Clean the drain filter and drain pump as described
in the next section.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
45
 
						

							Opening the drum door in the
event of a blocked drain outlet
and/or power failure
Switch the washing machine off.
There is a lever behind the detergent
drawer fascia panel.
Remove the lever.

Use it to open the access flap.Blocked drain outlet
If the drain outlet is blocked, up to
25 litres of water will be retained in the
machine.
Caution: if laundry has been
washed at a high temperature, water
draining out of the machine will still
be hot. Danger of scalding!
Procedure for draining the machine
Place a suitable container under the
access flap.
When draining water from the
machine, donotunscrew the drain
filter completely or take it right out.

Unscrew the drain filter lid until water
runs out.
To interrupt the flow of water:

Tighten the drain filter back up again.
Problem solving guide
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							Once the flow of water ceases:
Remove the drain filter completely.
Clean it thoroughly.

Remove any foreign objects (e.g.
buttons, coins, etc.) and fluff from the
filter housing. Turn the impeller by
hand to check that it rotates freely.
Any foreign object causing an
obstruction should be removed.

Put the drain filter back in place and
secure.
Make sure the drain filter is
securely tightened. Otherwise there
is a risk of water leakage during use.
Opening the drum door
Always make sure that the drum
is stationary before reaching into the
machine to remove laundry.
Reaching into a moving drum is
extremely dangerous.

Pull the emergency release
downwards (see illustration). The
drum door will open.
Problem solving guide
47
 
						

							In the event of any faults which you
cannot remedy yourself, please
contact:
–your Miele Dealer or
–the Miele Customer Contact Centre
(see back cover for contact details).
When contacting your Dealer or Miele,
please quote the model and serial
number of your machine, both of which
are shown on the data plate visible
above the porthole glass when the door
is open.Future updates (PC)
The indicator light marked PC is the
interface used by Miele service
technicians during servicing work for
testing purposes and for updating the
machines programme data.
Appliance guarantee
Please see the guarantee card
supplied with your machine.
Optional accessories
Optional accessories for this washing
machine are available from your Miele
Dealer, the Miele Spare Parts
Department or via the internet at
www.miele-shop.com.
Please note that telephone calls may
be monitored and recorded for
training purposes.
After sales service
48
 
						

							Front view
Inlet hose with Waterproof system
Electricity supply cable
-Flexible drain hose (with
detachable swivel elbow)
Control panel
Detergent dispenser drawer
Drum door
Access to drain filter, drain pump
and emergency release
Handle recesses for moving the
machine
Four height adjustable feet
Installation and connection
49
 
						

							Rear view
Protruding lid for holding when
moving the machine
Slot for Miele	home communication
module
Electricity supply cable
Inlet hose with Waterproof systemDrain hose
Transit bar covers
Restraining clip for inlet hose and
drain hose

Restraining clips for transit bars
when removed
Installation and connection
50