Apple Macbook Pro Retina Mid 2012 Important Product Information

							WARRANTY LIMITATIONS THAT MAY AFFECT CONSUMER 
LAW  APPLICABLE TO ALL OF CANADA, EXCEPT QUEBEC: 
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND 
THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU 
OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, 
WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR 
IMPLIED. APPLE DISCLAIMS ALL STATUTORY AND IMPLIED 
WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES 
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR 
PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT 
DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS 
SUCH WARRANTIES CANNOT BE DISCLAIMED, APPLE LIMITS 
THE DURATION AND REMEDIES OF SUCH WARRANTIES 
TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT 
APPLE’S OPTION, THE REPAIR OR REPLACEMENT SERVICES 
DESCRIBED BELOW. SOME PROVINCES DO NOT ALLOW 
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR 
CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED 
ABOVE MAY NOT APPLY TO YOU.
WHAT IS COVERED BY THIS WARRANTY?  Apple warrants the 
Apple-branded hardware product and accessories contained 
in the original packaging (“Apple Product”) against defects 
in materials and workmanship when used normally in 
accordance with Apple’s published guidelines for a period of 
ONE (1) YEAR from the date of original retail purchase by the 
end-user purchaser (“Warranty Period”). Apple’s published 
guidelines include but are not limited to information 
contained in technical specifications, user manuals and 
service communications.
WHAT IS NOT COVERED BY THIS WARRANTY?  This warranty 
does not apply to any non-Apple branded hardware 
products or any software, even if packaged or sold with 
Apple hardware. Manufacturers, suppliers, or publishers, other 
than Apple, may provide their own warranties to you but 
Apple, in so far as permitted by law, provides their products 
“AS IS”. Software distributed by Apple with or without the 
Apple brand (including, but not limited to system software) 
is not covered by this warranty. Please refer to the licensing 
agreement accompanying the software for details of your 
rights with respect to its use. Apple does not warrant that 
the operation of the Apple Product will be uninterrupted 
or error-free. Apple is not responsible for damage arising 
from failure to follow instructions relating to the Apple 
Product’s use.
This warranty does not apply: (a) to consumable parts, such 
as batteries, unless failure has occurred due to a defect 
in materials or workmanship; (b) to cosmetic damage, 
including but not limited to scratches, dents and broken 
plastic on ports; (c) to damage caused by use with another 
product; (d) to damage caused by accident, abuse, misuse, 
liquid contact, fire, earthquake or other external cause;  
(e) to damage caused by operating the Apple Product 
outside Apple’s published guidelines; (f ) to damage caused 
by service (including upgrades and expansions) performed 
by anyone who is not a representative of Apple or an  
Apple Authorized Service Provider (“AASP”); (g) to an  
OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS 
OR DAMAGE HOWSOEVER CAUSED INCLUDING THE 
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS 
OF RECOVERING, PROGRAMMING, OR REPRODUCING 
ANY PROGRAM OR DATA STORED IN OR USED WITH THE 
APPLE PRODUCT OR ANY FAILURE TO MAINTAIN THE 
CONFIDENTIALITY OF INFORMATION STORED IN THE APPLE 
PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH 
OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY 
FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR 
OMISSIONS. APPLE DISCLAIMS ANY REPRESENTATION THAT IT 
WILL BE ABLE TO REPAIR ANY APPLE PRODUCT UNDER THIS 
WARRANTY OR REPLACE THE APPLE PRODUCT WITHOUT 
RISK TO OR LOSS OF INFORMATION STORED ON THE APPLE 
PRODUCT.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT 
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR 
EXCLUSION MAY NOT APPLY TO YOU.
PRIVACY  Apple will maintain and use customer information 
in accordance with the Apple Customer Privacy Policy 
available at www.apple.com/legal/warranty/privacy.
GENERAL  No Apple reseller, agent, or employee is authorized 
to make any modification, extension, or addition to this 
warranty. If any term is held to be illegal or unenforceable, 
the legality or enforceability of the remaining terms shall not 
be affected or impaired. This warranty is governed by and 
construed under the laws of the country in which the Apple 
Product purchase took place. Apple is identified at the end of 
this document according to the country or region in which 
the Apple Product purchase took place. Apple or its successor 
in title is the warrantor under this warranty.
032212 Mac Warranty English v2
CANADA
Apple One (1) Year Limited Warranty - Mac
For Apple Branded Products Only
HOW CONSUMER LAW RELATES TO THIS WARRANTY  THIS 
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU 
MAY HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO 
PROVINCE. OTHER THAN AS PERMITTED BY LAW, APPLE 
DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS 
YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM 
THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL 
UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT 
THE LAWS OF YOUR PROVINCE. RESIDENTS OF QUEBEC ARE 
GOVERNED BY THAT PROVINCE’S CONSUMER PROTECTION 
LEGISLATION.  
						

							HOW TO OBTAIN WARRANTY SERVICE?  Please access and 
review the online help resources described below before 
seeking warranty service. If the Apple Product is still not 
functioning properly after making use of these resources, 
please contact an Apple representative or, if applicable, 
an Apple owned retail store (“Apple Retail”) or AASP, using 
the information provided below. An Apple representative 
or AASP will help determine whether your Apple Product 
requires service and, if it does, will inform you how Apple 
will provide it. When contacting Apple via telephone, other 
charges may apply depending on your location.
Online information with details on obtaining warranty service 
is provided below.
WARRANTY SERVICE OPTIONS  Apple will provide warranty 
service through one or more of the following options:
(i) Carry-in service. You may return your Apple Product to 
an Apple Retail or AASP location offering carry-in service. 
Service will be performed at the location, or Apple Retail or 
an AASP may send your Apple Product to an Apple Repair 
Service (“ARS”) location to be serviced. Once you are notified 
that service is complete, you will promptly retrieve the 
Apple Product from the Apple Retail or AASP location, or 
the Apple Product will be sent directly to your location from 
the ARS location.
(ii) Mail-in service. If Apple determines that your Apple 
Product is eligible for mail-in service, Apple will send you 
prepaid waybills and if applicable, packaging material, so 
that you may ship your Apple Product to an ARS or AASP 
location in accordance with Apple’s instructions. Once service 
is complete, the ARS or AASP location will return the Apple 
Product to you. Apple will pay for shipping to and from your 
location if all instructions are followed.
(iii) Do-it-yourself (DIY ) parts service. DIY parts service allows 
you to service your own Apple Product. If DIY parts service 
is available in the circumstances, the following process 
will apply. 
(a) Service where Apple requires return of the replaced 
product or part. Apple may require a credit card authorization 
as security for the retail price of the replacement product 
or part and applicable shipping costs. If you are unable to 
provide credit card authorization, DIY parts service may not be 
available to you and Apple will offer alternative arrangements 
for service. Apple will ship a replacement product or part 
to you with installation instructions, if applicable, and any 
requirements for the return of the replaced product or part. If 
you follow the instructions, Apple will cancel the credit card 
authorization, so you will not be charged for the product or 
part and shipping to and from your location. If you fail to 
return the replaced product or part as instructed or return a 
replaced product or part that is ineligible for service, Apple will 
charge your credit card for the authorized amount.
Apple Product that has been modified to alter functionality 
or capability without the written permission of Apple;  
(h) to defects caused by normal wear and tear or otherwise 
due to the normal aging of the Apple Product; or (i) if any 
serial number has been removed or defaced from the 
Apple Product.
YOUR RESPONSIBILITIES  IF YOUR APPLE PRODUCT IS 
CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND 
OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP 
COPIES OF THE INFORMATION CONTAINED ON THE STORAGE 
MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION 
AGAINST POSSIBLE OPERATIONAL FAILURES. 
Before receiving warranty service, Apple or its agents may 
require that you furnish proof of purchase details, respond to 
questions designed to assist with diagnosing potential issues 
and follow Apple’s procedures for obtaining warranty service. 
Before submitting your Apple Product for warranty service 
you should maintain a separate backup copy of the contents 
of its storage media, remove all personal information that 
you want to protect and disable all security passwords.
DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE 
CONTENTS OF THE APPLE PRODUCT’S STORAGE MEDIA 
WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN 
EVENT APPLE AND ITS AGENTS ARE NOT RESPONSIBLE FOR 
ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER 
INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY 
OTHER PART OF THE APPLE PRODUCT SERVICED.
Following warranty service your Apple Product or a 
replacement product will be returned to you as your Apple 
Product was configured when originally purchased, subject 
to applicable updates. You will be responsible for reinstalling 
all other software programs, data and information. Recovery 
and reinstallation of other software programs, data and 
information are not covered under this warranty.
WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS 
BREACHED?  If during the Warranty Period you submit a 
valid claim to Apple or an AASP, Apple will, at its option: (i) 
repair the Apple Product using new or previously used parts 
that are equivalent to new in performance and reliability; 
(ii) replace the Apple Product with a product that is at least 
functionally equivalent to the Apple Product and is formed 
from new and/or previously used parts that are equivalent 
to new in performance and reliability; or (iii) exchange the 
Apple Product for a refund of your purchase price.
Apple may request that you replace certain user-installable 
parts or products. A replacement part or product, including 
a user-installable part that has been installed in accordance 
with instructions provided by Apple, assumes the remaining 
warranty of the Apple Product or ninety (90) days from the 
date of replacement or repair, whichever provides longer 
coverage for you. When a product or part is replaced or 
a refund provided, any replacement item becomes your 
property and the replaced or refunded item becomes 
Apple’s property. 
						

							SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR 
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, 
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY 
TO YOU.  RESIDENTS OF QUEBEC ARE GOVERNED BY THAT 
PROVINCE’S CONSUMER PROTECTION LEGISLATION.
PRIVACY  Apple will maintain and use customer information 
in accordance with the Apple Customer Privacy Policy 
available at www.apple.com/legal/warranty/privacy.
GENERAL  No Apple reseller, agent, or employee is authorized 
to make any modification, extension, or addition to this 
warranty. If any term is held to be illegal or unenforceable, 
the legality or enforceability of the remaining terms shall not 
be affected or impaired. This warranty is governed by and 
construed under the laws of the country in which the Apple 
Product purchase took place. Apple is identified at the end of 
this document according to the country or region in which 
the Apple Product purchase took place. Apple or its successor 
in title is the warrantor under this warranty.
Mac Warranty v2 070511
ONLINE INFORMATION  More information of the following 
is available online:
International 
Support 
Informationwww.apple.com/support/country
Apple Authorized 
Service Providers support.apple.com/kb/HT1434
Apple Retail 
Store www.apple.com/retail/storelist/
Apple Support 
and Service support.apple.com/kb/HE57
Apple 
Complimentary 
Support www.apple.com/support/country/index.
html?dest=complimentary
Warranty Obligor for Region or Country  
of Purchase
Region/Country of 
Purchase
Address
AMERICAS
Brazil Apple Computer Brasil Ltda 
Av. Cidade Jardim 400, 2 Andar, 
Sao Paulo, SP Brasil 01454-901
Canada Apple Canada Inc. 
7495 Birchmount Rd.; Markham, 
Ontario, Canada; L3R 5G2 Canada
(b) Service where Apple does not require return of the 
replaced product or part. Apple will ship you free of charge 
a replacement product or part accompanied by instructions 
on installation, if applicable, and any requirements for the 
disposal of the replaced product or part. 
(c) Apple is not responsible for any labour costs you incur 
relating to DIY parts service. Should you require further 
assistance, contact Apple at the telephone number listed 
below.
Apple reserves the right to change the method by which 
Apple may provide warranty service to you, and your Apple 
Product’s eligibility to receive a particular method of service. 
Service will be limited to the options available in the country 
where service is requested. Service options, parts availability 
and response times may vary according to country. You 
may be responsible for shipping and handling charges if 
the Apple Product cannot be serviced in the country it is 
in. If you seek service in a country that is not the country 
of purchase, you will comply with all applicable import and 
export laws and regulations and be responsible for all custom 
duties, V.A.T. and other associated taxes and charges. For 
international service, Apple may repair or replace products 
and parts with comparable products and parts that comply 
with local standards.
LIMITATION OF LIABILITY  EXCEPT AS PROVIDED IN THIS 
WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED 
BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, 
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING 
FROM ANY BREACH OF WARRANTY OR CONDITION, OR 
UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT 
LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF 
ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF 
PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; 
LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF 
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; 
LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION 
OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS 
OR DAMAGE HOWSOEVER CAUSED INCLUDING THE 
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS 
OF RECOVERING, PROGRAMMING, OR REPRODUCING 
ANY PROGRAM OR DATA STORED IN OR USED WITH THE 
APPLE PRODUCT OR ANY FAILURE TO MAINTAIN THE 
CONFIDENTIALITY OF INFORMATION STORED IN THE APPLE 
PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH 
OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY 
FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR 
OMISSIONS. APPLE DISCLAIMS ANY REPRESENTATION THAT IT 
WILL BE ABLE TO REPAIR ANY APPLE PRODUCT UNDER THIS 
WARRANTY OR REPLACE THE APPLE PRODUCT WITHOUT 
RISK TO OR LOSS OF INFORMATION STORED ON THE APPLE 
PRODUCT. 
						

							Region/Country of 
PurchaseAddress
Taiwan
Apple Asia LLC 
16A, No. 333 Tun Hwa S. Road. 
Sec. 2, Taipei, Taiwan 106
Other Asian  
Pacific Countries Apple Inc.
 
1 Infinite Loop;  
Cupertino, CA 95014, U.S.A.
 
032212 Mac Warranty English v2
Region/Country of 
Purchase Address
Mexico
Apple Operations Mexico, 
S.A. de C.V. 
Prolongación Paseo de la 
Reforma #600, Suite 132, 
Colonia Peña Blanca, Santa Fé, 
Delegación Álvaro Obregón, 
México D. F., CP 01210, Mexico
United States and  
Other Americas Countries Apple Inc.
 
1 Infinite Loop;  
Cupertino, CA 95014, U.S.A.
EUROPE, MIDDLE EAST AND AFRICAAll Countries Apple Distribution International 
Hollyhill Industrial Estate 
Hollyhill, Cork,  
Republic of Ireland
ASIA PACIFICAustralia; New Zealand; 
Fiji, Papua New Guinea; 
VanuatuApple Pty. Limited.
 
PO Box A2629, Sydney South, 
NSW 1235, Australia
Hong Kong Apple Asia Limited 
2401 Tower One, Times Square, 
Causeway Bay; Hong Kong
India Apple India Private Ltd. 
19th Floor, Concorde Tower C,   
UB City No 24, Vittal Mallya Road, 
Bangalore 560-001, India
Japan Apple Japan Inc. 
3-20-2 Nishishinjuku,  
Shinjuku-ku, Tokyo, Japan
Korea Apple Korea Ltd.  
3901, ASEM Tower; 159,  
Samsung-dong, Gangnam-Gu; 
Seoul 135-798, Republic of Korea
Afghanistan, Bangladesh, 
Bhutan, Brunei, Cambodia, 
Guam, Indonesia, Laos, 
Singapore, Malaysia, Nepal, 
Pakistan, Philippines,   
Sri Lanka, Vietnam Apple South Asia Pte. Ltd.  
7 Ang Mo Kio Street 64 
Singapore 569086
People’s Republic of China Apple Computer Trading 
(Shanghai) Co. Ltd.   
Room 1815, No. 1 Jilong Road, 
Waigaoqiao Free Trade Zone, 
Shanghai 200131 China
Thailand Apple South Asia ( Thailand) 
Limited 
25th Floor, Suite B2, Siam Tower, 
989 Rama 1 Road, Pataumwan, 
Bangkok, 10330 
						

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