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Lucent Technologies Definity Systems Little Instruction Book For Basic Diagnostics
Lucent Technologies Definity Systems Little Instruction Book For Basic Diagnostics
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DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Welcome xi How to use this book How to use this book Become familiar with the following terms, procedures, and conventions. They help you use this book with your telephone system and its software. nTo “move” to a certain field, you can use the TA B key, arrows, or the RETURN key. nA “screen” is a screen form displayed on the terminal monitor. nIn this book we always use the term phone; other Lucent books may refer to phones as voice terminals. nIf you use terminal emulation software, you need to determine which keys correspond to EN TER, RETURN, CANCEL, HELP, NEXT PAGE, etc. nCommands are printed in bold face as follows: command. nKeys and buttons are printed as follows: KEY. nScreen displays are printed in constant width as follows: screen display. nVariables are printed in italics as follows: variable. nWe show complete commands in this book, but you can always use an abbreviated version of the command. For example, list configuration station can be entered as list config sta . nWe show commands and screens from the newest DEFINITY system and refer to the most recently released books. Please substitute the appropriate commands for your system (if necessary) and refer to the manuals you have on hand.
Welcome xii How to use this book DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 nIf you need help constructing a command or completing a field entry, remember to use HELP. — When you press HELP at any point on the command line, a list of available commands appears. — When you press HELP with your cursor in a field on a screen, a list of valid entries for that field appears. nThe status line or message line can be found near the bottom of your monitor display. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call our helpline. nWhen a procedure requires you to press EN TER to save your changes, the screen you were working on clears and the cursor returns to the command prompt. The message line shows “ command successfully completed” to indicate that the system accepted your changes. You may see the following icons in this book: Tip: Draws attention to information that you may find helpful. NOTE: Draws attention to information.
DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Welcome xiii Security concerns !CAUTION: Denotes possible harm to software, possible loss of data, or possible service interruptions. !SECURITY ALERT: Indicates when system administration may leave your system open to toll fraud. Security concerns Toll fraud is the theft of long distance service. When toll fraud occurs, your company is responsible for charges. Call the Lucent Technologies Security Hotline at +1 800 643 2353 or contact your Lucent representative for more information. Refer to the BCS Products Security Handbook for tips on how to prevent toll fraud. Trademarks and service marks The following are registered trademarks of Lucent Technologies: Acrobat ® is a registered trademark of Adobe Systems Incorporated. Windows ®, WindowsNT®, NetMeeting® are registered trademarks of Microsoft Corporation. nAUDIX®nDEFINITY® nCallmaster®nIntuity® nCONVERSANT®
Welcome xiv Related books DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Related books DEFINITY System’s Little Instruction Book for basic administration and DEFINITY System’s Little Instruction Book for advanced administration are companions of this book. We suggest you use them often. The DEFINITY ECS Administrator’s Guide explains system features and interactions in detail. It provides a reference for planning, operating, and administering your system, and we refer to it often. Please note that prior to April 1997, this same information was in two separate books: the DEFINITY Implementation and the DEFINITY Feature Description books. We also refer to DEFINITY ECS Overview and BCS Products Security Handbook. Tell us what you think! Let us know what you like or don’t like about this book. Although we can’t respond personally to all your feedback, we promise we will read each response we receive. Write to us at: Lucent Technologies Product Documentation Group Room 22-2G12 11900 North Pecos Street Denver, CO 80234 USA Fax to: DEFINITY documentation team +1 303 538 1741 Send email to: [email protected]
DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Welcome xv How to get this book on the web How to get this book on the web If you have internet access, you can view and download the latest version of DEFINITY System’s Little Instruction Book for basic diagnostics. To view the book, you must have a copy of Acrobat Reader. To access the latest version: 1. Access the Customer Self-Service Center web site at http://support.lucent.com 2. Click Information Resources. 3. Click ELMO. 4. Enter your IL (installation location) to access the library. 5. Enter 555-233-758 (the document number) to view the latest version of the book. How to order more copies Call: Lucent Technologies Publications Center Voice +1 888 582 3688 Fax +1 800 566 9568 International Voice +317 322 6416 International Fax +317 322 6699 Online: http://www.lucentdocs.com Write: 2855 N. Franklin Road, Indianapolis, IN 46219 USA Order: Document No. 555-233-758 Comcode 108600859, Issue 1, April 2000
Welcome xvi How to get help DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 We can place you on a standing order list so that you will automatically receive updated versions of this book. For more information on standing orders, or to be put on a list to receive future issues of this book, please contact the Lucent Technologies Publications Center. How to get help If you need additional help, the following services are available. You may need to purchase an extended service agreement to use some of these services. See your Lucent representative for more information DEFINITY Helpline (for help with feature administration and system applications)+1 800 225 7585 Lucent Technologies National Customer Care Center Support Line (for help with maintenance and repair)+1 800 242 2121 Lucent Technologies Toll Fraud Intervention +1 800 643 2353 Lucent Technologies Corporate Security +1 800 822 9009 Lucent Technologies Centers of Excellence — Asia/Pacific +65 872 8686 — Western Europe/Middle East/South Africa+44 1252 77 4800 — Central/Eastern Europe +361 645 4334 — Central/Latin America Caribbean +1 303 804 3778 — Australia 61-2-9352-9090 — North America +1 800 248 1111
DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Keeping system information 1 Keeping baseline information Keeping system information This section explains what kind of system records to keep and how to collect the data. It also tells you how to make sure your backups are successful. Keeping baseline information Baseline information consists of: nthe original switch configuration nany upgrades and changes nswitch capabilities (for example, if your company uses a call center or telecommuting) The very best set of records starts with information on the original set up of your switch. Most companies keep at least one paper copy of baseline information, with duplicate paper or electronic copies kept off site. Update this information any time you make changes to your switch.
Keeping system information 2 Retrieving baseline information DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Use baseline information to help you diagnose problems with your phone system. Also, this information is crucial in the event you need to reconstruct the information on your switch, such as in a disaster recovery. Tip: Lucent Technologies Warranty and Service Agreement customers are automatically enrolled in the Emergency Service Plan. The plan provides coverage for disasters such as fire, flood, and storms. Under this plan, Lucent restores basic telephone service on a priority basis. We can also lease a DEFINITY system to Warranty and Service Agreement customers or can ship a replacement DEFINITY system, if necessary. Retrieving baseline information You can retrieve much of the hardware and configuration information you need right from your system administration terminal (SAT). nUse display commands to see individual records. nUse list commands to view a group of records. nAdd print to display or list commands to create paper copies of the records from your switch. Tip: Be sure your printer is set up to print from the SAT. See DEFINITY System’s Little Instruction Book for basic administration for more information. Keep track of the equipment and settings listed in the following table. Use the commands in this table to access the appropriate screens.
DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Keeping system information 3 Retrieving baseline information switch component information group records individual records switch configurationthe features your company purchaseddisplay system parameters customer switch capacity capacities enabled on your switchdisplay capacity cabinets and carriersnumber of cabinets and carrierslist cabinet circuit packs board type and vintage list configuration all display circuit-packs trunks type of service list trunk-group display trunk-group n phones model number, extension number, name, location, cable, and jacklist station list extension-typedisplay station n display extension n class of restriction (COR)calling privileges list cor display cor n class of service (COS)display cos feature access codesdisplay feature-access-codes feature parameters display system-parameters features dial plan display dial plan coverage paths list coverage path display coverage path n announcements extension, type, name, portdisplay announcements vectors Vector Directory Number (VDN), vector numberlist vector list VDNdisplay vector n display VDN n hunt groups list hunt-group display hunt-group n
Keeping system information 4 Securing backups DEFINITY System’s Little Instruction Book for basic diagnostics 555-233-758 Issue 1 April 2000 Securing backups Backup your system regularly to keep your records up to date. nUse save translations to backup changes to your switch. nUse save announcements to backup changes to announcements. To verify that a backup was successful, review the Command Completion Status field. nIf the status field says Success, then the backup of the translations or the announcements was successful. nIf the status field does not say Success, record the Error Code and use the following list to determine what happened: — 1 = unable to save to active-spe device — 2 = unable to save to standby-spe device Tip: See DEFINITY System’s Little Instruction Book for basic administration for more information on performing backups.