Lucent Technologies Definity Systems Little Instruction Book Basic Diagnostics

							DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Welcome 
xi How to use this book 
How to use this book
Become familiar with the following terms, procedures, and 
conventions. They help you use this book with your telephone 
system and its software.
nTo “move” to a certain field, you can use the TA B key, 
arrows, or the 
RETURN key.
nA “screen” is a screen form displayed on the terminal 
monitor.
nIn this book we always use the term phone; other Lucent 
books may refer to phones as voice terminals.
nIf you use terminal emulation software, you need to 
determine which keys correspond to 
EN TER, RETURN, 
CANCEL, HELP, NEXT PAGE, etc.
nCommands are printed in bold face as follows: command.
nKeys and buttons are printed as follows: KEY.
nScreen displays are printed in constant width as follows: 
screen display.
nVariables are printed in italics as follows: variable.
nWe show complete commands in this book, but you can 
always use an abbreviated version of the command. For 
example,
 list configuration station can be entered as list 
config sta
.
nWe show commands and screens from the newest 
DEFINITY system and refer to the most recently released 
books. Please substitute the appropriate commands for 
your system (if necessary) and refer to the manuals you 
have on hand. 
						

							Welcome 
xii How to use this book 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
nIf you need help constructing a command or completing a 
field entry, remember to use 
HELP.
— When you press 
HELP at any point on the command line, 
a list of available commands appears. 
— When you press 
HELP with your cursor in a field on a 
screen, a list of valid entries for that field appears.
nThe status line or message line can be found near the 
bottom of your monitor display. This is where the system 
displays messages for you. Check the message line to see 
how the system responds to your input. Write down the 
message if you need to call our helpline.
nWhen a procedure requires you to press EN TER to save your 
changes, the screen you were working on clears and the 
cursor returns to the command prompt. The message line 
shows “
command successfully completed” to 
indicate that the system accepted your changes. 
You may see the following icons in this book:
Tip:
Draws attention to information that you may find helpful.
NOTE:
Draws attention to information. 
						

							DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Welcome 
xiii Security concerns 
!CAUTION:
Denotes possible harm to software, possible loss of data, or 
possible service interruptions.
!SECURITY ALERT:
Indicates when system administration may leave your 
system open to toll fraud.
Security concerns
Toll fraud is the theft of long distance service. When toll fraud 
occurs, your company is responsible for charges.
Call the Lucent Technologies Security Hotline at 
+1 800 643 2353 or contact your Lucent representative for more 
information. Refer to the BCS Products Security Handbook for 
tips on how to prevent toll fraud.
Trademarks and service marks
The following are registered trademarks of Lucent Technologies:
Acrobat
® is a registered trademark of Adobe Systems 
Incorporated.
Windows
®, WindowsNT®, NetMeeting® are registered 
trademarks of Microsoft Corporation.
nAUDIX®nDEFINITY®
nCallmaster®nIntuity®
nCONVERSANT® 
						

							Welcome 
xiv Related books 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Related books
DEFINITY System’s Little Instruction Book for basic 
administration and DEFINITY System’s Little Instruction Book 
for advanced administration are companions of this book. We 
suggest you use them often. 
The DEFINITY ECS Administrator’s Guide explains system 
features and interactions in detail. It provides a reference for 
planning, operating, and administering your system, and we refer 
to it often. Please note that prior to April 1997, this same 
information was in two separate books: the DEFINITY 
Implementation and the DEFINITY Feature Description books. 
We also refer to DEFINITY ECS Overview and BCS Products 
Security Handbook.
Tell us what you think!
Let us know what you like or don’t like about this book. Although 
we can’t respond personally to all your feedback, we promise we 
will read each response we receive.
Write to us at: Lucent Technologies
Product Documentation Group
Room 22-2G12
11900 North Pecos Street
Denver, CO 80234 USA
Fax to:  DEFINITY documentation team
+1 303 538 1741
Send email to: [email protected] 
						

							DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Welcome 
xv How to get this book on the web 
How to get this book on the web
If you have internet access, you can view and download the latest 
version of DEFINITY System’s Little Instruction Book
for basic diagnostics. To view the book, you must have a copy of 
Acrobat Reader.
To access the latest version:
1. Access the Customer Self-Service Center web site at
http://support.lucent.com
2. Click 
Information Resources.
3. Click 
ELMO.
4. Enter your IL (installation location) to access the library.
5. Enter 
555-233-758 (the document number) to view the 
latest version of the book.
How to order more copies
Call: Lucent Technologies Publications Center
Voice +1 888 582 3688
Fax +1 800 566 9568
International Voice +317 322 6416
International Fax +317 322 6699
Online: http://www.lucentdocs.com
Write: 2855 N. Franklin Road, Indianapolis, IN 46219 USA
Order: Document No. 555-233-758
Comcode 108600859, Issue 1, April 2000 
						

							Welcome 
xvi How to get help 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
We can place you on a standing order list so that you will 
automatically receive updated versions of this book. For more 
information on standing orders, or to be put on a list to receive 
future issues of this book, please contact the Lucent Technologies 
Publications Center.
How to get help
If you need additional help, the following services are available. 
You may need to purchase an extended service agreement to use 
some of these services. See your Lucent representative for more 
information 
DEFINITY Helpline (for help with feature 
administration and system applications)+1 800 225 7585
Lucent Technologies National Customer 
Care Center Support Line (for help with 
maintenance and repair)+1 800 242 2121
Lucent Technologies Toll Fraud Intervention +1 800 643 2353
Lucent Technologies Corporate Security +1 800 822 9009
Lucent Technologies Centers of Excellence
— Asia/Pacific  +65 872 8686
— Western Europe/Middle East/South 
Africa+44 1252 77 4800
— Central/Eastern Europe +361 645 4334
— Central/Latin America Caribbean +1 303 804 3778
— Australia 61-2-9352-9090
— North America +1 800 248 1111 
						

							DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Keeping system information 
1 Keeping baseline information 
Keeping system information
This section explains what kind of system records to keep and 
how to collect the data. It also tells you how to make sure your 
backups are successful.
Keeping baseline information
Baseline information consists of:
nthe original switch configuration
nany upgrades and changes
nswitch capabilities (for example, if your company uses a 
call center or telecommuting)
The very best set of records starts with information on the 
original set up of your switch. Most companies keep at least one 
paper copy of baseline information, with duplicate paper or 
electronic copies kept off site. Update this information any time 
you make changes to your switch. 
						

							Keeping system information 
2 Retrieving baseline information 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Use baseline information to help you diagnose problems with 
your phone system. Also, this information is crucial in the event 
you need to reconstruct the information on your switch, such as in 
a disaster recovery.
Tip:
Lucent Technologies Warranty and Service Agreement customers 
are automatically enrolled in the Emergency Service Plan. The 
plan provides coverage for disasters such as fire, flood, and 
storms. Under this plan, Lucent restores basic telephone service 
on a priority basis. We can also lease a DEFINITY system to 
Warranty and Service Agreement customers or can ship a 
replacement DEFINITY system, if necessary. 
Retrieving baseline information
You can retrieve much of the hardware and configuration 
information you need right from your system administration 
terminal (SAT).
nUse display commands to see individual records.
nUse list commands to view a group of records.
nAdd print to display or list commands to create paper 
copies of the records from your switch.
Tip:
Be sure your printer is set up to print from the SAT. See 
DEFINITY System’s Little Instruction Book for basic 
administration for more information.
Keep track of the equipment and settings listed in the following 
table. Use the commands in this table to access the appropriate 
screens. 
						

							DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Keeping system information 
3 Retrieving baseline information 
switch component information group records individual records
switch 
configurationthe features your 
company purchaseddisplay system parameters 
customer
switch capacity capacities enabled on 
your switchdisplay capacity 
cabinets and 
carriersnumber of cabinets and 
carrierslist cabinet
circuit packs board type and vintage list configuration all display circuit-packs
trunks type of service list trunk-group display trunk-group n
phones model number, extension 
number, name, location, 
cable, and jacklist station
list extension-typedisplay station n
display extension n
class of restriction 
(COR)calling privileges list cor display cor n
class of service 
(COS)display cos
feature access 
codesdisplay 
feature-access-codes
feature parameters display system-parameters 
features
dial plan display dial plan
coverage paths list coverage path display coverage path n
announcements extension, type, name, 
portdisplay announcements
vectors Vector Directory Number 
(VDN), vector numberlist vector 
list VDNdisplay vector n
display VDN n
hunt groups list hunt-group display hunt-group n 
						

							Keeping system information 
4 Securing backups 
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Securing backups
Backup your system regularly to keep your records up to date. 
nUse save translations to backup changes to your switch.
nUse save announcements to backup changes to 
announcements. 
To verify that a backup was successful, review the Command 
Completion Status field.
nIf the status field says Success, then the backup of the 
translations or the announcements was successful.
nIf the status field does not say Success, record the Error 
Code and use the following list to determine what 
happened:
— 1 = unable to save to active-spe device
— 2 = unable to save to standby-spe device
Tip:
See DEFINITY System’s Little Instruction Book for basic 
administration for more information on performing backups.