Lucent Technologies DEFINITY Extender Remote Module Users Guide

							Operating the Remote Module
4-8   Issue 2   July 1997
! Security Alert:
Using the Remote Module gains access to the  features of
the DEFINITY ECS, including access to WATS lines, FX
lines, etc., which are subject to toll fraud. Passwords should
be as long as allowed. Passwords should be hard to guess
and therefore should not contain:
nall the same numbers (for example, 88888888)
nsequential characters (for example, 987654321)
ncharacter strings associated with you or with your
business. These include:
— Names
— Birthdays
— Business name
— Telephone number
— Social  security number
nWords and commonly used names
Passwords should use as wide a variety of characters as
possible. Passwords should be changed regularly, at least
on a quarterly basis. Do not recycle old passwords.
7. Re-enter the new password at the prompt. Press the Drop
button on the display telephone to accept the password. 
						

							Operating the Remote Module
Issue 2   July 1997   4-9
NOTE:
The system administrator (user 0) can change all user passwords
(see “Changing Passwords” in the “Programming” chapter in the
DEFINITY® Extender Switch Module Users Guide). The remaining
users can change only their own passwords (user 1 can change
only the password which begins with 01). The new password also
must begin with 01).
NOTE:
In some cases your system administrator may have disabled your
ability to change your password. Check with your system
administrator if you have problems.
Checking System Software
You can check the system software version used for the Switch
Module and the Remote Module. Follow these steps to check the
software version.
1. If you are not connected to the PBX, follow the steps in Starting
the Operation above to connect to the PBX.
2. Press the Hold button on the display telephone four times, and
the following screen appears: 
						

							Operating the Remote Module
4-10   Issue 2   July 1997 3. Press 
3 until the following screen appears:
4. Press 2 and the following screen appears:
5. The Switch version screen follows directly: 
						

							Issue 2   July 1997   5-1
Troubleshooting
5
Troubleshooting, LED Activity, and Error Messages
As with all equipment of a sophisticated nature, occasionally an error
in connection or transmission may occur. The DEFINITY Extender
system provides indication of any errors via light-emitting diodes
(LEDs) on the Remote and Switch Modules and by error messages on
the display telephone connected to the Remote Module. 
						

							Troubleshooting
5-2   Issue 2   July 1997
Troubleshooting
When an error occurs in the operation of the Remote Module, you
should check for malfunctions in an organized manner. Follow
these steps when troubleshooting the Remote Module:
1. Verify that the programmed telephone number is correct.
2. Check all interconnecting cables to ensure that they are
properly seated.
3. Verify that the DIP switches are set correctly.
4. Check the circuits to ensure that they are free of noise and
meet the specifications listed in Chapter 1, Introduction.
5. Verify that the power LEDs are illuminated.
6. If you cannot locate the source of the problem, contact your
system administrator and describe the problem. 
						

							Troubleshooting
Issue 2   July 1997   5-3
LED Sequences
The following flash sequences may be observed on the Remote
Module:
n1 Green: Online to Switch Module
n2 Green: Waiting for dial tone
n3 Green: Dedicated Line mode connect sequence
n4 Green: Dial mode connect sequence
n5 Green: Program mode (entering parameters)
n2 Red: Waiting for telephone connection
n3 Yellow: Test mode
Error Messages
If a problem has been encountered during the connection process,
an error message will appear on the display telephone. Table 5-1
shows the error messages and the suggested actions to take. 
						

							Troubleshooting
5-4   Issue 2   July 1997 Table 5-1.  Error Messages
Message Cause Action
No Dial Tone The Remote Module
is not properly
connected to the
local telephone
company.Connect a regular
telephone to the
telephone company jack,
and listen for dial tone.
Make sure the line is
properly connected to the
jack on the Remote
Module. If you still do not
hear dial tone, contact
your system
administrator.
Line Busy The line that the
Switch Module is
connected to is
already in use.Contact your system
administrator, and verify
that the correct
telephone number has
been programmed and
that no one else is using
the Switch Module you
are trying to call.
No Answer
ToneThe Switch Module
is not responding.
The Remote Module
does not receive a
Ring-Back tone or an
Answer Back tone.Report the problem to
your system
administrator, and verify
that the correct
telephone number has
been programmed.
Continued on next page 
						

							Troubleshooting
Issue 2   July 1997   5-5
Table 5-1.  Error Messages—
Continued
Message Cause Action
Rate Too Slow The rate at which the
modem is
connecting is not fast
enough to allow for
successful operation
of the system.Ensure that no other
equipment is connected
to the line. Report the
problem to your system
administrator. 
						

							Issue 2   July 1997   GL-1
Glossary
+12 vdc
12 volt direct current.
120 vac
120 volt alternating current (North American standard electrical supply).
B
Baud Rate
The speed in kbps at which digital data can be transmitted.
D
Direct Line
A dedicated circuit or private leased line.
Dedicated Subscriber Lines
Communication lines (usually twisted pair) that are used to connect on-
premise telephone equipment (such as a PBX) to the Central Office. Also
referred to as direct lines. 
						

							Glossary
GL-2   Issue 2   July 1997
Dial Line
A telephone line which is part of the Public Switched Telephone Network
and is accessed through the DEFINITY Extender’s automatic dial-up
function.
F
Facility
Transmission facilities. Usually a two metallic pair set of cords, but can be
Telco carriers, T-1, microwave or dial-up telecommunications lines.
L
LED
Light-emitting diode. A semiconductor diode which emits light when a
current is passed through it, indicating that the power is on.
O
On-premise Lines
Communication lines (usually twisted-pair) that are used to connect the
PBX to the DEFINITY telephone.