Lucent Technologies DEFINITY Enterprise Communications Server Release 8, Issue 2.0 (02.0.034.2) Description Manual

							555-233-411
Comcode 108678731
Issue 1
April 2000
DEFINITY®
Enterprise Communications Server
Release 8, Issue 2.0 (02.0.034.2)
Change Description 
						

							Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was com-
plete and accurate at the time of printing. However, information is subject to 
change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an 
unauthorized party, for example, persons other than your company’s 
employees, agents, subcontractors, or persons working on your company’s 
behalf. Note that there may be a risk of toll fraud associated with your tele-
communications system and, if toll fraud occurs, it can result in substantial 
additional charges for your telecommunications services.
You and your system manager are responsible for the security of your sys-
tem, such as programming and configuring your equipment to prevent unau-
thorized use. The system manager is also responsible for reading all 
installation, instruction, and system administration documents provided 
with this product in order to fully understand the features that can introduce 
risk of toll fraud and the steps that can be taken to reduce that risk. Lucent 
Technologies does not warrant that this product is immune from or will pre-
vent unauthorized use of common-carrier telecommunication services or 
facilities accessed through or connected to it. Lucent Technologies will not 
be responsible for any charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need tech-
nical support or assistance, call Technical Service Center Toll Fraud Inter-
vention Hotline at 1 800 643-2353.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and found to 
comply with the limits for a Class A digital device, pursuant to Part 15 of 
the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference when the equipment is operated in a commer-
cial environment. This equipment generates, uses, and can radiate radio fre-
quency energy and, if not installed and used in accordance with the 
instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause 
harmful interference, in which case the user will be required to correct the 
interference at his own expense.
Part 68: Network Registration Number. This equipment is registered with 
the FCC in accordance with Part 68 of the FCC Rules. It is identified by 
FCC registration number AS593M-13283-MF-E.
Part 68: Answer-Supervision Signaling. Allowing this equipment to be 
operated in a manner that does not provide proper answer-supervision sig-
naling is in violation of Part 68 rules. This equipment returns answer-super-
vision signals to the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered by 
the CPE user
This equipment returns answer-supervision signals on all DID calls for-
warded back to the public switched telephone network. Permissible excep-
tions are: 
• A call is unanswered
• A busy tone is received
• A reorder tone is receivedCanadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise 
emissions set out in the radio interference regulations of the Canadian 
Department of Communications.
Le Présent Appareil Nom
érique n’émet pas de bruits radio
électriques 
d
épassant les limites applicables aux appareils num
ériques de la class A 
pr
éscrites dans le reglement sur le brouillage radio
électrique 
édict
é par le 
minist
ére des Communications du Canada.
Tr a d e m a r k s
DEFINITY is a registered trademark of Lucent Technologies in the United 
States and throughout the world.
Ordering Information
Call: Lucent Technologies Publications Center
Voice 1 800 457-1235 International Voice 317 322-6416
Fax 1 800 457-1764 International Fax 317 322-6699
Write: Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 555-233-411
Comcode 108678731
Issue 1, April 2000
You can be placed on a Standing Order list for this and other documents you 
may need. Standing Order will enable you to automatically receive updated 
versions of individual documents or document sets, billed to account infor-
mation that you provide. For more information on Standing Orders, or to be 
put on a list to receive future issues of this document, please contact the 
Lucent Technologies Publications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY equipment described in this docu-
ment indicates that the equipment conforms to the following European 
Union (EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunication Terminal Equipment (TTE)
i-CTR3 BRI and i-CTR4 PRI
For more information on standards compliance, contact your local 
distributor.
Comments
To comment on this document, return the comment card at the front of the 
document.
Acknowledgment
This document was prepared by the Product Documentation Development 
group, Lucent Technologies, Denver, CO. 
						

							DEFINITY Enterprise Communication Server Release 8, Issue 2.0 (02.0.034.2) 
Change Description  555-233-411  Issue 1
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Contents 
iii  
Contents
Contents iii
Highlights 1
Change Descriptions 11
Index 31 
						

							DEFINITY Enterprise Communication Server Release 8, Issue 2.0 (02.0.034.2) 
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							Highlights 
1  
DEFINITY Enterprise Communication Server Release 8, Issue 2.0 (02.0.034.2) 
Change Description  555-233-411  Issue 1
April 2000
Highlights
This change description document describes the changes incorporated in 
DEFINITY Enterprise Communications Server (ECS), Release 8, Issue 2.0 
(02.0.034.2). 
Highlights of features and enhancements
Internet Protocol (IP) Solutions
IP Solutions provides the user with the capability to:
nUse IP H.323 multimedia endpoints
nAccess the DEFINITY as a local station user, or as an outside trunk 
user, from across a local area network or the internet
nUse the internet as a pathway for audio calls between switches (IP 
trunking).
New IP endpoints include a telecommuter and home-agent version that uses LAN 
access to provide multifunction call feature signaling, and a call-out 
circuit-switched audio connection for best voice quality; and a traveling version 
that uses packet network access for both multifunction signaling and audio 
connectivity.
The primary goals of the IP Solutions development are to extend DEFINITY 
multifunction station feature suppor t to IP-connected endpoints, typically user 
PCs, and to provide IP-based audio transport for trunking between switches.  
Virtually every feature available through feature access codes (but not limited to 
feature access codes) for standard voice calling is available for IP voice calling.  
Audio interworking of circuit-switched and packet-switched endpoints and facilities 
is fully supported, including conferencing. 
						

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The three types of IP-based user endpoints or stations are:
nA simple H.323 IP equivalent of an analog phone supports a single active 
call without access to conference or transfer capabilities.
nThe H.323 IP station may be associated with a virtual Digital 
Communications Protocol (DCP) multifunction telephone running on an 
IP-connected PC to form a road warrior application complex.  The virtual 
phone, referred to as a VPhone or SoftPhone, provides standard 
multifunction feature signaling capabilities such as HOLD, transfer, 
conference, drop, along with multiple call appearances and displays.  The 
audio path is provided through a service link call to the H.323 IP station 
application, such as Microsoft NetMeeting running on the same PC.  This 
type of station, as the name implies, is intended for use from remote 
locations via internet access, but it can also be used on-premises if LAN 
connectivity is preferred over hard-wired DCP connectivity.
nThe third type of station, called a telecommuter application, is supported 
as an IP-connected Softphone, as used for the road warrior application 
complex, but the audio path is provided through a call-back call to a 
user-specified number.  The telecommuter application may, with a proper 
Centre Vu Agent interface, be used to implement an agent-at-home station.
Access security for IP-based stations is enforced through an encryption-based 
authentication procedure based on the Applications Security Gateway algorithms.
IP trunking is suppor ted through extensions to the H.323 IP standards for 
DEFINITY gatekeeper or switch,  to DEFINITY gatekeeper signaling.  
DEFINITY-to-DEFINITY IP tie trunks can be configured to support QSIG and 
DCS+; other switches can be supported with less functionality.  DID-like trunk 
groups can be supported to permit calls from the IP network.  Trunk security is 
enforced through administration of IP addresses and standard DEFINITY 
mechanisms, such as COR using the incoming call handling table.
Display of IP-SoftPhone Ports
The “list multi-media ip-softphones” command displays each port of each station. 
Disabling IP Interface
When disabling an IP-interface on the IP-interfaces form, the warning message 
“WARNING: Disabling an IP-interface will cause interruption in service” displays 
on the IP-interfaces form.
Phone Features
Circular Station Hunting
DEFINITY ECS now includes a new hunt group type: circ for circular. Calls to a 
circular station hunt group route in the order in which the extensions are 
administered.  
						

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Highlights 
3  
Centralized Voice Mail via Interswitch Mode Code
This new feature provides an inexpensive solution for Shared Voice Mail using 
Mode Code in a DEFINITY BCS/Merlin Legend hybrid network.  The systems are 
part of a private network connected via Primary Rate Interface (PRI) tandem 
trunks.  In this configuration, the Shared Voice Mail system must be directly 
connected to a DEFINITY switch.
24 Port Analog Line with Caller ID: TN793B & TN2793B (5/00 targeted 
availability)
This feature allows the DEFINITY customer to view calling party information on an 
analog telephone with Caller ID display, for example, the telephone number and 
name of the calling party when this information is available from the originating 
switch or central office.  Time and date of call are also transmitted to the Caller ID 
terminal.  Calling party information, time, and date of call are transmitted to the 
analog terminal via Frequency Shift Keying (FSK) signaling following standard 
Bellcore or NTT protocols.
The feature requires the 24-Port Analog Line with Caller ID circuit pack TN793B or 
TN2793B.  The circuit pack supports Message Waiting Indication via FSK 
signaling, neon lamp voltages, and the DEFINITY LED method. 
The feature also requires an analog terminal with Caller ID that complies with 
Bellcore or Nippon Telephone and Telegraph (NTT) protocols.  
External Calls and Message Waiting Indication Fields
Fields have been added for the Maximum Number of External Calls Logged Per 
Station and Message Waiting Indication for External Calls on the System 
Parameters form. The Leave Word Calling (LWC) Log External Calls field is on the 
station form. 
Recall Rotary Digit field
A rotary station user can now simulate flash hook by dialing the digit that is 
specified in the new feature parameters field, if the extension from which the user 
is calling has enabled this functionality by setting the new station field to ‘y’(es).
External Coverage Treatment
The system-parameters coverage-forwarding form displayed a field titled 
“External Coverage Treatment for Transferred Incoming Calls?” The field  title has 
been changed to “External Cvg Treatment for G3 Transferred Calls to G2 
Supporting AUDIX?”. 
						

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Call Center
Polling Over BRI Trunk
In some networks, the Basic Rate Interface (BRI) layers are brought down when 
the last call on the interface clears.  When Best-Service-Routing polls over a BRI 
network that is down, the Private Branch Exchange (PBX) now waits for the BRI to 
come up, then proceeds with the polling without dropping the caller from vector 
processing or losing the call.
LWC Log External Calls Field
The LWC Log External calls field has been added to the Agent Login-ID form. 
Logging External Unanswered Calls
The new feature “Log External Calls” has been implemented to log external 
unanswered calls.
ACD Agents Logged Into IP SoftPhones
In order to determine how many Automatic Call Distribution (ACD) agents are 
logged into IP SoftPhones, there is a count on the “display capacities” form, and a 
method to administer a maximum value. 
Guestworks (GWS)/BCS
Removal of DID Number
The “did-view” button allows a user to change an automatically assigned 
Direct-Inward-Dialing (DID) number, and to remove the DID number. 
Coverage of Calls Redirected Off-Net
The feature “cvg of calls redirected off-net” on the customer options form is 
available to both offer A and B customers. 
Display of Calling Number
Displaying the calling number for room-to-room caller id calls may now be enabled 
or disabled.
International
Reverse Handling of “Star” and “Pound” Digits
International customers (for example, SK Telecom in South Korea) had no ability 
to change the handling of the “star” and “pound” digits by the “collect” vector step, 
so that the use of these digits to indicate “clear all collected digits” and 
“end-of-dialing” could be reversed.  Some international mobile phone systems 
require this reversal, since their phone user normally enters a “star” to indicate 
“end-of-dialing” to immediately dial an entered number.   
						

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Now, the addition of the “Collect Step Star/Pound Reversal?” y/n field on page 8 of 
the “Feature-Related System Parameters” form allows any DEFINITY customer 
(domestic or international) to reverse the handling of the “star” and “pound” digits 
by the “collect” vector step.
Networking — ISDN Private
Japan TTC Q.931.a Private Networking Protocol
DEFINITYs implementation of ISDN PRI for Japan has been modified to support 
the private networking environment.  The private protocol borrows heavily from 
the national specific public ISDN PRI specification.  The differences are such that 
the Public Network protocol is insufficient to provide basic call suppor t in their 
private networks.  
The Japanese standards organization, TTC, has defined QSIG to be the same as 
the ISO standard which DEFINITY already supports.  This private networking 
protocol will provide the basic level of networking in order to meet the immediate 
connectivity needs of our customers.   A new administration option will be 
developed to distinguish this protocol from the Japanese public network.
n2 MB Trunk - Ph2: Connect Ack (option)
n2 MB Trunk - Ph2:  Different Protocol Discriminator
nD Channel - Private ISDN Ntwks - Q.931.a, Q.952.a (Basic Call Setup)
Attendant Vectoring
Attendant Call Vectoring is a stand alone feature that is supported on a single 
switch environment with or without Centralized Attendant Services (CAS).  The 
feature permits unique treatment for each attendant-seeking call, according to a 
number of factors as defined by the Vector Directory Numbers (VDN) for each 
functionality, providing a highly flexible approach for managing incoming calls to 
an attendant on a DEFINTIY switch.
A new customer option for attendant vectoring has been added, but will not be 
available if RLT CAS is turned on. This feature is available in non-distributed 
attendant environments and distributed attendant environments for Inter-PBX 
Attendant Service (IAS) and QSIG CAS.  When the new option is on, attendant 
vectoring allows DEFINITY customers to program how they want their attendant 
group calls processed. The feature is a category A & B offer, and uses existing 
call vectoring and attendant administration. 
Networking - CAS
Centralized Attendant Services (CAS) using QSIG in the following subsections 
are specific to DEFINITY — DEFINITY connectivity. 
						

							DEFINITY Enterprise Communication Server Release 8, Issue 2.0 (02.0.034.2) 
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Highlights 
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CAS Display Enhancements
CAS Display Enhancements are available by replacing RLT with QSIG ISDN 
trunks.  Display enhancements for calls coming into the attendant from a branch:  
nFor an incoming Listed Directory Number (LDN) call, LDN name or number 
is shown
nFor a 0 out of Audix call, a reason code and called number are shown
nFor return calls, the called name is shown.
CAS Attendant Display of Class of Restrictions (COR)
The attendant can press a COR Display button and obtain a display that tells the 
COR of the user.  The attendant can then use this information to decide if it is 
acceptable to transfer this user to a desired destination.   
CAS Attendant Return Call
For a call that originates at the main, the call first attempts to go to the same 
attendant who originally handled it.  If that attendant is unavailable, then the call 
goes to the attendant group, where it is extended to the next available attendant.  
For a call that originally came into the attendant from a branch over RLT, the 
return call goes to the attendant group.  CAS Attendant Return Call allows the 
attendant to function for calls that come into the attendant from a branch over 
ISDN trunks in the same manner as calls that come directly to or originate at the 
main.  
CAS Priority Queue
On the console-parameters form, DEFINITY customers can now administer 
priorities of incoming attendant calls that must wait in the Attendant Priority Queue 
because no attendant is immediately available.  Using QSIG ISDN trunks between 
the branch and main, more information can be passed to the main PBX using 
QSIG MSI messages.  This extra information enables calls coming in from a QSIG 
CAS branch to be placed in their appropriate place in the queue, as if the call 
came directly into the main.
CAS Release Link Trunk (RLT) Emulation via Primary Rate Interface 
(PRI)
CAS RLT Emulation via PRI allows customers to set up a Centralized Attendant 
Service using solely ISDN QSIG trunks, and no RLTs are needed.  Using QSIG 
Path Replacement, trunk optimization of QSIG trunks is possible.
DEFINITY / OCTEL Messaging Division (OMD) QSIG Integration: 
QSIG Transfer to QSIG Voicemail
The QSIG Transfer to QSIG Voicemail feature uses QSIG Manufacturer Specific 
Information(MSI) and the QSIG transfer feature to achieve the same functionality 
as Transfer to Voicemail for users with a QSIG network, but the signaling will be 
over QSIG ISDN links.