Lucent Technologies DEFINITY Enterprise Communications Server Release 6 CallVisor PC ASAI Instructions Manual

							Glossary
Issue  3  May 1998  GL-5 
It is also an ACD feature in which calls can be directed to specialized pools of agents who possess 
the correct skills to handle the call.
 Event Report
An activity within ECS which can cause notification to be sent to an adjunct. 
F
Flexible Billing
A feature that allows ASAI to change the rate at which an incoming 900-type call is billed.
H
 Held
One of the five possible states for a party on a call. Held means that the party has placed the call 
on hold and is not connected to the call.
 Hunt Group
A group of stations which answer calls that are distributed using a routing algorithm. An ACD split 
is a special type of hunt group.
I
IE
Information Element
II-Digits
Information Identifier Digits. Information sent from the originating network switch that identifies the 
type of originator (cellular, prison, etc.) for the call.
IPCI
ISDN-PC (personal computer) Basic Rate Interface (BRI)
 ISDN
Integrated Services Digital Network, the ITU project for standardization of operating parameters 
and interfaces for a network that allows a variety of mixed digital transmission services to be 
accommodated.
ISO characters
This is an international character encoding standard established by the International Standards 
Organization. It is a fixed-width encoding of 32 bits which provides unique codes for all the 
languages and scientific symbols.
ITU
International Telecommunications Union (ITU) is a division of the United Nations. It produces 
‘‘recommendations” which, because of ITU’s global coverage, have more impact than ISO/IEC 
standards. 
						

							Glossary
GL-6 Issue  3  May 1998
L
LED
Light Emitting Diode, a type of electronic device, a small lamp often used to indicate the state of 
the hardware.
 LCRV
Local Call Reference Value, a number that uniquely identifies each Q.931/2 call controlled on a 
single stream. The Q.931/2 provider maps the LCRV to the CRV used in Q.931/2 messages.
Locale
Locale is an internationalization feature. Locale can be set to different regions (such as French,
German, Japanese, etc.). It causes certain functions to act in the appropriate language or 
culture-dependent ways by providing information such as character representation, date and time 
representation, currency representation, etc.
M
MAPD
Multi-Application Platform for DEFINITY ECS, currently supporting DEFINITY LAN Gateway and 
CV/LAN applications.
MFB
Multi-Function Board for DEFINTY LAN Gateway application.
MWI
Message Waiting Indication
Manual Answer
An operation in which an Automatic Call Distribution (ACD) agent is on-hook and available to 
receive an ACD call, the call comes via ringing on the station set, and the agent goes off-hook on 
the ringing appearance to answer the call.
Monitored Call
A call that provides ASAI Event Reports over Event Notification associations.
Monitored domain
The VDN, split, or agent specified in an ASAI Event Notification Request. ASAI messaging to 
support this feature only applies to monitored domains.
N
 Node
Processor reachable through a network.
 Null
One of the five possible states for a party on a call. Null means that the party is not a participant on 
the call. 
						

							Glossary
Issue  3  May 1998  GL-7 
O
OPTREX
This set is a Lucent Technologies proprietary standard that consists of ASCII and 128 other special 
characters. The ASCII character tilde, “~” is an indicator to CallVisor PC that it has received an 
OPTREX sequence. Tilde is a nonprintable toggle character between ASCII and OPTREX. The 
high bit is set for the characters following an odd number of ~. These 8-bit OPTREX characters are 
mapped to their corresponding ISO characters. (See description of ISO characters above for more 
information.)
P
 Party/Extension Active on a Call
A party is on the call if it is actually connected to the call (in active talk or in held state). An 
originator of a call is always a party on the call. Alerting parties, busy parties and tones are not 
parties on a call. 
 
party_id
An abstraction of ECS/endpoint-dependent information. The party_id provides a way of referring to 
an endpoint without dealing with the specifics of the way ECS tracks calls, users, or ports and 
without dealing with the device used by the connected party. party_id is unique within call_id and is 
assigned by the node that processes the call.
 Peer
Destination for ASAI requests or the source of ASAI indications. 
 PRI
Primary Rate Interface, referring to the ISDN physical interface providing 23 64K bps full duplex 
B channels and 1 64K bps D channel for message-oriented signaling. 
 Pump
The action of downloading software to an intelligent peripheral card.
Q
 Q.931
ITU recommendation Q.931 which describes basic call control on ISDN BRI or PRI.
 Q.932
ITU recommendation Q.932 which describes mechanisms for gaining supplementary services on 
an ISDN BRI or PRI. 
R
RELease COMplete Message
The ISDN message type used to complete the ASAI Set Value and Value Query capabilities. 
						

							Glossary
GL-8 Issue  3  May 1998
S
 SACF
Single Association Control Function, that portion of an SAO that controls the interaction between 
two different ASEs. 
 SAO
Single Application Object, group of ASEs and an SACF that is used to communicate with a peer 
process. Preferred term for association. See also Association. 
 SAOID
SAO identifier, preferred synonym for cluster ID and association ID. 
 Seized
One of the five possible states for a party on a call. Seized indicates that the party is external to 
ECS and is represented by a trunk. 
Selective Listening
A feature that allows an adjunct to disconnect a party (endpoint) from listening to other parties on 
an active call. A disconnected party can also be reconnected to the active call.
Send DTMF Signals
A feature that allows the DEFINITY ECS switch to generate DTMF tones on a talk path when 
requested to do so by the adjunct application.
 Server
As used in this guide, the responder to a request for service; usually, but not always, ECS. 
Service
A process that performs a specific system function and often provides an application programming 
interface (API) for other processes to call.
Single-Step Conference
A feature that allows a device to be added into an existing call without placing any parties on hold.
 Split
A group of ACD agents organized to receive similar calls. 
 State
The five possible states for a call are null, alerting, active, held, and seized. 
U
 Unavailable
An event equivalent to ‘‘busy.”
UCID
Universal Call Identifier. 
						

							Glossary
Issue  3  May 1998  GL-9 
V
 VDN
Vector Directory Number, an extension that provides access to the vectoring feature on ECS.  
Vectoring allows a customer to specify the treatment of incoming calls based on the dialed number. 
 Vector-Controlled Split
A hunt group or ACD split administered with the vector field enabled. Access to such split is only 
possible by dialing a VDN extension. 
W
wide characters
These characters point to a translation of the raw OPTREX data into its equivalent ISO (four byte) 
characters. 
						

							Glossary
GL-10 Issue  3  May 1998 
						

							Issue  3  May 1998IN-1 
Index
Numerics
27 character display, xxiii, 5-39, A-1
27 character display, Integrated Directory names, 9-166
3rd Party Abort, 9-99
3rd Party Answer Call, 5-13, 9-28
3rd Party Answer Call Request Confirmation, 9-30
3rd Party Auto Dial, 5-14, 9-23
3rd Party Auto Dial Acknowledgement, 9-26
3rd Party Call Control End, 9-36
3rd Party Call Control, capabilities group, 5-11
3rd Party Call End, 9-36
3rd Party Call Ended, 5-16
3rd Party Clear Call, 5-17, 9-32
3rd Party Clear Call Acknowledgement, 9-34
3rd Party Domain Control, 5-18
3rd Party Domain Control End, 5-19, 9-42
3rd Party Domain Control Request, 9-40
3rd Party Domain Control Request Confirmation, 9-38
3rd Party Drop Call, 9-68
3rd Party Drop Call Confirmation, 9-71
3rd Party Event Report, 9-108
3rd Party Event Report Cancel Confirmation, 9-102
3rd Party Event Report Confirmation, 9-104
3rd Party Event Report Request, specified domain, 9-130
3rd Party Event Report Termination, 9-106
3rd Party Feature Request
activation, 9-142
deactivation, 9-142
3rd Party Feature Request Confirmation, 9-140
3rd Party Heartbeat Confirmation, 9-137
3rd Party Heartbeat Request, 9-139
3rd Party Listen-Disconnect, 5-20, 9-82
3rd Party Listen-Disconnect Acknowledgement, 9-84
3rd Party Listen-Reconnect, 5-21, 9-86
3rd Party Listen-Reconnect Acknowledgement, 9-88
3rd Party Make Call, 5-22, 9-52
3rd Party Make Call Confirmation, 9-49
3rd Party Merge, 5-25
3rd Party Merge Calls, 9-44
3rd Party Merge Request Confirmation, 9-46
3rd Party Reconnect, 5-27, 9-56
3rd Party Reconnect Request Confirmation, 9-58
3rd Party Redirect Acknowledgement, 9-66
3rd Party Redirect Call, 5-28, 9-64
3rd Party Relinquish Control, 5-29, 9-60
3rd Party Relinquish Control Request Confirmation, 9-62
3rd Party Request Feature, activating or deactivating a spec-
ified endpoint, 9-142
3rd Party Route End, 9-146
3rd Party Route Request, 9-148
3rd Party Route Select, 9-152
3rd Party Selective Drop, 5-30
3rd Party Selective Drop Acknowledgement, request, 9-71
3rd Party Selective Hold, 5-32, 9-78
3rd Party Selective Hold Confirmation, request, 9-80
3rd Party Send DTMF Signal Confirmation, 9-76
3rd Party Send DTMF signals, 5-33, 9-73
3rd Party Set Value Request, 9-158
3rd Party Set Value Request Confirmation, 9-156
3rd Party Set Value Request Termination, 9-161
3rd Party Single-Step Conference, xxii, 9-90
acknowledgment, 9-92
cause values, 8-14
3rd Party Stop Call Notification Confirmation, 9-135
3rd Party Stop Sending Event Reports, 9-133
3rd Party Take Control, 5-35
3rd Party Take Control Confirmation, 9-95
3rd Party Take Control Request, 9-97
3rd Party Value Query Request, 9-170
3rd Party Value Query Response, 9-175
A
Abort
association, 9-99
capabilities, 5-2, 5-36, 5-51
user, 3-10
ACD split, domain, 5-2
acknowledgment, auto dial request, 9-26
active association, definition, 3-4
active state, 5-7
adjunct
ASAI, log messages, 2-55
definition, 3-3
routing capabilities group, 5-43
Adjunct-Switch Application Interface, definition, 3-1
admin files, administering, 2-30
admin(7), 2-4
administration
DEFINITY ECS, 1-17
overview, 2-1
administration, CV/LAN, 2-58
Advice of charge, xxii
advice of charge, 9-123, 9-131
agent extension number, 9-122
agent logical extension number, 9-118, 9-121, 9-122
agent login, feature request, 5-41
agent logout, feature request, 5-41
agent physical extension number, 9-121
alarming
isdn_bri maintenance, activating, 2-25
isdn_bri maintenance, deactivating, 2-25
alarms
isdn_bri maintenance, 2-39
LAN link, activating, 2-50
LAN link, deactivating, 2-50
alerting state, 5-7
alternate destination, 5-23
answering a call, capability, 9-28 
						

							Index
IN-2  Issue  3  May 1998
answering machine detection, description, 5-23
API, CV/LAN client, 6-3
application
closing communication path, 4-13
specifying as server, 4-7
application development, CV/LAN, 6-1, 9-2
application Service Element, see ASE
ASAI
adjunct, log message file, 2-55
communication file, 2-6
concepts, 3-3
device file, setting up protocol stack, 2-9
library identifiers, 8-5
library manual pages, 9-1
log file, asai_log, 2-2
message stream, decoding, 2-18
messages, tracing, 2-27
ports, multiple communications management, 9-1
printing product version information, 2-21
software manufacturing date, 2-7
software, version printing, 2-21
terms, 3-3
ASAI capability
manual pages, 9-21
purpose, 3-11
ASAI Capability Primitives, introduction, 8-1
ASAI library
capabilities, 3-1
cause values, 8-12
function, 3-3, 3-5
implementation version, 3-6
requesting open path information, 3-6
service type and node, 3-6
ASAI link
ext_num, 11-2
failed, 11-4
list station ext. num, 11-2
ASAI links, multiple communications, 9-1
ASAI PC helpline, xxvi
asai(4), 2-5
asai(7), 2-6
asai.Date(4), 2-7
asai.Name(4), 2-8
asai_admin(1), 2-9
asai_cause(1), 2-11
asai_close
command to close an open stream, 10-8
communication path termination, 3-6
CV/LAN library function, 6-10
library function, 4-13
asai_common
capabilities, 8-3
structure, 8-3
asai_errval
function, 3-7
library function, 4-4
asai_errval, CV/LAN, 6-6
asai_get_env
CV/LAN library function, 6-7library function, 4-9
requesting communication path characteristic, 3-6
asai_hb(1), 2-14
asai_log(4), 2-16
asai_open
arguments, 10-6
CV/LAN library function, 6-5
library function, 4-3
open communication path for capability provider, 3-6
sample code, 4-3
script command, 10-6
asai_rcv
CV/LAN library function, 6-9
library function, 4-12
receives primitives, 3-7
script command to receive messages, 10-12
asai_send
CV/LAN library function, 6-8
library function, 4-10
library function call, 10-9
asai_set_env, 6-6
library function, 4-6
set communication path characteristic, 3-6
asai_test(1), 2-17
asai_test, switch connection tests, 11-7
asai_trace, 2-18
asai_ver(1), 2-21
asai_ver, client library version, 11-7
ASE definition, 3-8
association
abort, 9-99
active, 3-4
continuing, 3-7
definition, 1-21, 3-4
initiating, 3-7
terminating, 3-7
Auto Dial Request Confirmation, 9-26
B
boot.bin(4), 2-22
Bootstrap Loader Program, IPCI, 2-22
BRI, basic rate interface, 11-1
C
C_EN_REP, event reports sent by ECS, 10-15
C_EN_REQ, event reports for specified domain, 10-11
C_HB_CONF, heartbeat request confirmation 
message, 10-13
C_SV_CONF, value request confirmation message, 10-14
C_SV_REQ, to set value, 10-10
C_VQ_CONF, 9-161
associated items, 9-165 
						

							Index
Issue  3  May 1998IN-3 
description, 9-165
C_VQ_REQ, associated items, 9-173
C_VQ_RESP
associated items, 9-176
description, 9-176
call
answer, 9-28
auto dial, 9-23
classifier, 5-23
definition, 3-4
requiring supervisory assistance, 5-23
call feature
activating a specified endpoint, 9-142
deactivating specified endpoint, 9-142
Call Forwarding feature, requesting, 5-41
Call ID, Universal, xxii, 5-39, 5-45, 8-2, 8-10, 9-27, 9-47, 
9-50, 9-93, 9-96, 9-118, 9-151, 9-166, 9-174
call_id, 8-5
CallVisor PC ASAI, system startup, 1-23
Canceling Event Notification, 5-5
cap_info, capability information file, 10-9
CAP_type, capability type, 10-9
capabilities
conveyed across an association, 4-10
initiating, controlling and terminating, 1-21
capability
Abort, 5-2, 5-36, 5-51
abort association, 9-99
ACD or station domain control, 9-40
ASAI library functions, 9-1
C_ABORT, 3-10
client controlled calls, Third Party Selective Drop, 9-68
definition, 3-3, 10-9
Domain Control End, 9-42
Event Notification Cancel, 5-5
Event Notification Cancel Confirmation, 9-102
Event Notification Confirmation, 9-104
Event Notification End, 5-4
Event Notification Request, 5-3
Event Notification Request Termination, 9-101
Event Notification Stop Call Notification, 5-6
Event Report, 5-7
Event Report End, 9-106
Event Report Request, specified domain, 9-130
Event Report, sending or receiving event report, 9-108
Heartbeat, 5-49, 5-50
Heartbeat Request, 9-139
Heartbeat Request Confirmation, 9-137
merge two calls, 9-44
Reconnect Held Party, 9-56
Relinquish Call Control, 9-60
Request Feature Confirmation, 9-140
Request Feature Request, deactivating call feature for 
specified endpoint, 9-142
Request Feature Request, specified endpoint, 9-142
respond to value query request, 9-175
Route End, 5-48
Route Request, 9-148Route Request End, 9-146
Route Select, 5-46
route selection, 9-152
send DTMF signals, 9-73
Set Value Confirmation, 9-156
Set Value Request, item, 9-158
Stop Call Notification Confirmation, 9-135
Stop Event Report, specified call, 9-133
Third Party Answer Call, 5-13
Third Party Call Ended, 5-16
Third Party Clear Call, 5-17
Third Party Domain Control, 5-18
Third Party Domain Control End, 5-19
Third Party Listen-Reconnect, 5-21
Third Party Listen-Reconnect Acknowledgement, 9-88
Third Party Make Call, 5-22
Third Party Make Call Confirmation request, 9-49
Third Party Make Call Request, 9-52
Third Party Merge, 5-25
Third Party Merge Confirmation, request, 9-46
Third Party Reconnect, 5-27
Third Party Reconnect Confirmation, 9-58
Third Party Redirect Call, 5-28, 9-64
Third Party Redirect Call Acknowledgement, 9-66
Third Party Relinquish Control, 5-29
Third Party Relinquish Control Confirmation, 9-62
Third Party Selective Drop confirmation, 9-71
Third Party Selective Hold, 5-32, 9-78
Third Party Selective Hold Confirmation, 9-80
Third Party Selective Listen-Disconnect, 9-82
Third Party Selective Listen-Disconnect 
Acknowledgement, 9-84
Third Party Selective Listen-Reconnect, 9-86
Third Party Send DTMF Signals, 5-33
Third Party Take Control, 5-35
Third Party Take Control Confirmation, 9-95
Third Party Take Control Request, 9-97
Value Query, 5-38
Value Query Confirmation, 9-161
Value Query Confirmation, value query 
termination, 9-161
capability group
Adjunct Routing, 5-43
definition, 1-21
event notification, 5-2
Request Feature capabilities, 5-41
Set Value, 5-36
Third Party Call Control, 5-11
Value Query, 5-37
capability groups, 3-4
capability info script, 10-2
Capability Primitives
listing, 3-11
purpose, 3-8
capability, Routing, 5-44
cause value, the switch, 2-11
cause values, 8-12
logging, 2-11 
						

							Index
IN-4  Issue  3  May 1998
Reason codes, 9-115
references, 11-3
change agent work mode, feature request, 5-41
characters
Japanese Katakana, A-1
special, A-1
charge advice, 9-123, 9-131
classification, ASAI capabilities, 3-11
clear call, third party request, 9-32
clid_file, cluster ID filename, 10-9
client controlled calls, Drop Selected parties, 9-68
client services, obtain, 9-1
client side OA&M utilities, asai_test, asai_ver, 11-7
client, definition, 3-3
close_dialog_out, description, 10-18
cmd(7), 2-23
command(7), 2-24
commands, split, cp, 2-2
communication file, ASAI, 2-6
communication path
closing, 4-13, 9-5
establishing, 4-1
library functions, 3-2
opening, 4-3
requesting specified characteristic, 9-7
communication, OA&M commands
LAN Gateway streams, 2-23
PCI streams device, 2-24
concepts, ASAI, 3-3
Conference Flag, parameter, 5-25
Conference, Third Party Single-Step, xxii, 9-90
acknowledgment, 9-92
cause values, 8-14
configuration procedures, 1-19
connection failure, CVLN_ITT-ECS, 11-7
connection, LAN Gateway disable, 2-52
connections, switch, 2-17
continuing, capability definition, 9-21
COR number, 11-2
cp command, 2-2
CV/LAN
application development, 6-1, 9-2
asai_close library function, 6-10
asai_errval library function, 6-6
asai_get_env library function, 6-7
asai_open library function, 6-5
asai_rcv library function, 6-9
asai_send library function, 6-8
asai_set_env library function, 6-6
client and server administration, 2-58
client API, 6-3
client API library functions, 6-4
client installation steps on UNIX, 1-15
configuration, 1-14
introduction, 6-1
product description, 1-11
sample application on UNIX and Windows, 1-16
server installation steps, 1-15
system configuration, 1-14system operation and limits, 1-14
upgrade considerations, 6-3
CV/LAN library function, 6-6
CVPC ASAI, installation steps, 1-2
D
data, conveying across association, 4-10
Database, Integrated Directory, 5-39
debugging, library function, 9-3
DEFINITY ECS, cause values, 8-12
desired version, default, 1-4
destination change, LAN Gateway links, 2-51
destination node for service request, 3-6
direct agent call, 5-23
domain
ACD split, 5-2
type, 5-3
value, 5-3
VDN, 5-2
domain control end, 9-42
domain value
description, 9-131
parameters, 9-131
DTMF signals, 5-33, 9-73
E
ending Event Notification, 5-4
environment, establishing to support program, 4-6
error codes, IPCI-ON, 11-2
error messages
ASAI library message, 9-6
asai_log(4), 2-16
library functions, 7-1
error, returned by library function, 4-4
esai_alarm(1), 2-25
esai_trace, 2-27
event item combinations, event reports, 5-8
event name description, 9-116
event name members, 9-116
Event Notification Cancel, 5-5, 9-101
Event Notification Cancel Confirmation, 9-102
Event Notification capabilities
group, 5-2
sample code, 4-14
Event Notification Confirmation, 9-104
Event Notification End, 5-4
Event Notification Request, 5-3
Event Notification Stop Call Notification, 5-6
Event Notification, overview, 5-2
Event Report
alerting list, 9-116
ACD split extension, 9-117