Home > Lucent Technologies > Communications System > Lucent Technologies DEFINITY Enterprise Communications Server Release 6 CallVisor PC ASAI Instructions Manual

Lucent Technologies DEFINITY Enterprise Communications Server Release 6 CallVisor PC ASAI Instructions Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Lucent Technologies DEFINITY Enterprise Communications Server Release 6 CallVisor PC ASAI Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    Page
    of 458
    							Issue  3  May 19985-1
    5
    ASAI Capabilities
    This chapter contains all the ASAI application service elements and provides the 
    details of all the capabilities that comprise each ASE. These application service 
    elements are:
    nEvent Notification and Event Reports 
    nThird Party Call Control Capabilities
    nSet Value
    nValue Query 
    nRequest Feature
    nAdjunct Routing 
    nMaintenance 
    nAbort Capabilities  
    						
    							ASAI Capabilities
    5-2Issue  3  May 1998 
    Event Notification
    The Event Notification capability group provides capabilities for a client to obtain 
    information related to specific events that are monitored by the server. For 
    example, an application can monitor the progress of calls arriving at an ACD split. 
    Based on the event information received, the client can take various actions by 
    invoking other ASEs, such as 
    Third Party Take Control.The Event Notification 
    ASE provides capabilities for the following:
    nInitiating event notification
    nEvent Notification Request
    nTerminating event notification
    nEvent Notification Cancel
    nEvent Notification End
    nEvent Notification Stop Call Notification
    nEvent Reports
    In addition, the two 
    Abort capabilities can be considered part of the Event 
    Notification ASE; 
    Abort capabilities are described in ‘‘Abort Capabilities’’ on page 
    5-51. The server only accepts requests for event reports on domains that are 
    directly associated with it. The following domains are supported:
    nACD split
    nVDN
    nTA C 
    						
    							ASAI Capabilities
    Issue  3  May 1998
    5-3
    Event Notification Request
    Description
    The Event Notification Request capability allows the client to request the server to 
    begin reporting certain events. After the server acknowledges the request, the 
    client receives event reports each time an event occurs. The client does not have 
    to be a party to any of these events. A client can have several instances of Event 
    Notification active at the same time and a single event can be reported for more 
    than one ASE instance. In such cases, the client receives separate event reports.
    The client invokes this capability by issuing a C_EN_REQ to which the server 
    responds with a C_EN_CONF. If the acknowledgement is positive, the client starts 
    to receive event reports and continues to receive them until one of the following 
    terminates the association:
    nThe client sends Event Notification Cancel
    nThe server sends Event Notification End
    nThe client receives an Abort capability
    Request/Indication Parameters
    Domain — The domain over which notifications are requested. Domain consists 
    of:
    nDomain Type — ACD split, VDN, or TAC
    nDomain Value — The specific domain, within domain type, that is to be the 
    subject of reports
    Notes
    The client can request notification only for domains directly associated with the 
    server. Only one domain can be included per request. 
    						
    							ASAI Capabilities
    5-4Issue  3  May 1998 
    Event Notification End
    Description
    The server sends the Event Notification End capability if it can no longer provide 
    the requested service. The client receives no further event reports on the 
    specified association identifier. The ASE is terminated.
    The server invokes this capability by sending a C_EN_END. 
    Notes
    Notification must have been initiated through the Event Notification Request 
    capability. 
    						
    							ASAI Capabilities
    Issue  3  May 1998
    5-5
    Event Notification Cancel
    Description
    The Event Notification Cancel capability allows the client to request cancellation 
    of event reports for a specified domain.
    The client invokes this capability by sending a C_EN_CAN, to which the server 
    responds with a C_EN_CAN_CONF. If the confirmation is positive, the ASE 
    instance is terminated. If the confirmation is negative, the client continues to 
    receive event reports and can reissue the
     Event Notification Cancel capability.
    Notes
    Event notification must have been initiated by an Event Notification Request. 
    						
    							ASAI Capabilities
    5-6Issue  3  May 1998 
    Event Notification Stop Call 
    Notification
    Description
    The Event Notification Stop Call Notification capability allows the client to request 
    the server to stop sending event reports for a specified call. The server continues 
    to send event reports for other calls with the specified association identifier.
    The client invokes this capability by sending a C_EN_SCN to which the server 
    responds with a C_EN_SCN_CONF. If the server is able to terminate event 
    reporting for the specified call, the client no longer receives the associated event 
    reports. If the server cannot terminate event reporting for the call, or if the call 
    does not exist, the server issues a negative acknowledgement, and the client 
    continues to receive any event reports associated with the call (if it exists).
    Request/Indication Parameter
    nCall Identifier — The call for which no further event reports are desired.
    Notes
    Only one call identifier can be specified in each Stop Call Notification request. 
    						
    							ASAI Capabilities
    Issue  3  May 1998
    5-7
    Event Report
    Description
    The Event Report capability is used by the server to report call-related events. An 
    event applies to one of the following:
    nA party on a call
    nMultiple parties on a call
    nA call independent of parties
    nA particular ECS entity (ACD agents) independent of any call
    The list below shows which events can apply to each of the groups shown.
    Events are related to states, more specifically to state transitions. A state is 
    associated with each call and with each party to that call. A party to several calls 
    can be in different states on each call and different parties to the same call can be 
    in different states. The states are:
    nnull
    nseized
    nalerting
    nactive
    nheld
    Event reports are issued for state transitions; that is when a party or a call for 
    which reports have been requested moves from one state to another.Party Multi. Parties Call Sw. Entity
    AlertingCall conf’d Call ended Logout
    Answered Call transf’d Call offered Login
    Busy  to domain
    Connected Queued
    Charge
    Cut-through Reorder/Denial
    Drop Call initiated
    Hold Call redirected
    Reconnected 
    Trunk SeizedCall Originated 
    						
    							ASAI Capabilities
    5-8Issue  3  May 1998 
    Table 5-1. Valid Event Item Combinations  
    Event Items Reported
    Calling 
    Party No.Called 
    Party No
    .
    Connected 
    Party No.Call 
    IdNew 
    Call IdParty 
    IdParty_Id
    List
    Alerting I I I A A
    Answered I I A A
    Busy/Unavailable I A I
    Connected I I A A
    Cut-Through/Progress A A
    Disconnect/Drop I A I
    Hold I A A
    Reconnected I A A
    Trunk Seized I A A
    Call Conferenced I I I A I A
    Call Transferred I I I A I A
    Call Redirected A
    Call Ended A
    Call Offered to Domain I I A
    Call Initiated A I
    Call Originated A A A A
    Queued I A
    Reorder/Denial I I
    Logout
    Login
    Key:
    A: item always provided in event report.
    I: item may be provided in event report. 
    						
    							ASAI Capabilities
    Issue  3  May 1998
    5-9
    Table 5-1.  Valid Event-Item Combinations — Continued
    Event Items Reported
    Calls 
    In Queue CauseUser
    Entered InfoLookahead
    Interflow Info DomainRedirection
    Number
    AlertingII
    Answered I
    Busy/Unavailable I
    ConnectedI
    Cut-Through/Progress
    Disconnect/Drop I
    Hold
    Reconnected
    Trunk Seized
    Call Conferenced
    Call Transferred
    Call RedirectedII
    Call Ended A
    Call Offered to Domain I I I I
    Call Initiated
    Call Originated
    Queued I
    Reorder/Denial I
    Logout
    Login
    Key:
    A:  item always provided in event report.
    I:  item may be provided in event report. 
    						
    							ASAI Capabilities
    5-10Issue  3  May 1998 
    Table 5-1.  Valid Event-Item Combinations — Continued
    Event Items Reported
    Extension Extension
     ListTrunk 
    Group 
    NumberWo r k  
    FlowProgress 
    Indicator UUI oli ucid
    Alerting I I I I
    Answered
    Busy/Unavailable
    Alerting
    Answered
    Busy/Unavailable
    Charge A A
    ConnectedII
    Cut-Through/Progress I
    Disconnect/Drop
    Hold
    Reconnected
    Trunk Seized I
    Call Conferenced I I
    Call Transferred I I
    Call Redirected
    Call Ended
    Call Offered to Domain I I I I
    Call InitiatedI
    Queued
    Reorder/Denial
    Logout A
    Key:
    A:  item always provided in event report.
    I:  item may be provided in event report. 
    						
    All Lucent Technologies manuals Comments (0)

    Related Manuals for Lucent Technologies DEFINITY Enterprise Communications Server Release 6 CallVisor PC ASAI Instructions Manual