Lucent Technologies CentreVu Supervisor Version 8 Reports Manual

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Editing and Viewing Reports2-29
Editing and Viewing Reports
.........................................................................................................................................................................................................................................................Overview
PurposeThis section describes the various formatting and display options for 
reports. It also includes some procedures for manipulating reports.
OrganizationThe following topics are covered:
•Report layouts
•Formatting table reports
•Formatting chart reports
•Minimizing report output windows
•Right mouse-button pop-up menus
•Rotating a 3D chart
•Exporting report data
•Copying chart reports
•Resizing report windows
•Selecting a printer
•Setting Report Threshold Highlights
•Using Report Options 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Report Layouts2-30
.........................................................................................................................................................................................................................................................Report Layouts
Report typesThere are two types of report layouts in CentreVu Supervisor: 
•Tables — the CentreVu Supervisor presentation of standard reports.
•Charts — the CentreVu Supervisor presentation of graphical 
reports.
What constitutes a
report?A report can consist of only a table/tables, only a chart/charts, or a 
combination of tables and charts.
In addition to the tables and charts that make up the main body of 
reports, reports can include text and field names that are followed by 
single data items. Text and data fields are used on both table and chart 
reports.
TablesMost standard 
CentreVu Supervisor reports (reports that are not 
prefaced by graphical) are displayed in tables.
The information on a standard report window is organized as follows:
More information
Standard real-time reports can be sorted. See Formatting Table 
Reports (2-32). 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Report Layouts2-31
ChartsThe graphical 
CentreVu Supervisor reports are displayed in charts. 
More information
There are several options for formatting the appearance of the charts 
(graphical reports). See 
Formatting Chart Reports (2-35) for more 
information. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Table Reports2-32
.........................................................................................................................................................................................................................................................Formatting Table Reports
OverviewIf you are in a report containing a table, you can format how the report is 
displayed using the Table Format Options window.
The changes you make to a reports format affect only your view of the 
report. The changes do not affect how other 
CentreVu Supervisor users 
see the report.
Accessing the Table
Format Options windowTo access the Table Format Options window, use one of the following 
steps:
•Double click on a column heading in the report. 
•Select Format Table or Sort by from the Format menu or the right 
mouse button pop-up menu.
If you select Sort by, the Table Format Options window displays with the 
Sort tab active. If you select Format Table, the Table Format Options 
window displays with the General tab active. Descriptions of these tabs 
follow.
The Table Format Options window allows you to make layout changes to 
a table. All changes you make are saved as part of the report view when 
the report exits.
General tabThe General tab allows you to make format changes to a table. 
						

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Formatting Table Reports2-33
General tab parametersThe following table parameters can be changed:
Sort tabThe Sort tab allows you to specify the order in which the information on 
the real-time table report is displayed.Parameter Function
Show Gridlines Specifies whether or not table 
lines are to be shown in the table.
Fixed Region, Columns Specifies the number of columns 
from the left of the table that are 
fixed in place and do not scroll. 
Valid values are in the range of 0 
through 99. You can use the spin 
boxes to select a valid value or 
type the value in.
Fixed Region, Rows Specifies the number of rows 
from the top of the table that are 
fixed in place and do not scroll. 
Valid values are in the range of 0 
through 99. You can use the spin 
boxes to select a valid value or 
type the value in. 
						

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Formatting Table Reports2-34
Using the Sort tabWhen you are setting up display order for a real-time report, specify the 
sort column ( Sort By) and the sort order (Ascending or Descending). The 
drop-down list for the Sort By lists all of the database table and item 
names used in the report. 
Sorting may cause report refreshes to take longer. If you wish to speed 
up the refresh rate, turn off the sort options by selecting (none) for all of 
the Sort By criteria.
Examples
Here are two examples of how you might use the Sort  tab:
•Viewing a list of agents alphabetically — select Agent Name from 
the first Sort By drop-down list, select Ascending as the sort order, 
and leave the other two Then By boxes set to (none).
•Searching for agents who have been in a certain state for too long 
— select State from the first Sort By drop-down list, then select 
Time from the second Then By drop-down list, and then select 
Descending as the sort order for the second Then By. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-35
.........................................................................................................................................................................................................................................................Formatting Chart Reports
OverviewCharts (found in graphical reports) provide a graphical representation of 
data. Values or data points are displayed in formats such as bars, lines, 
filled areas, and pie charts. These data points are grouped into series 
that are identified with unique colors.
In many chart types, one data point from each series is grouped together 
by category across an axis. Categories are plotted along the x-axis, while 
values are plotted along the y-axis. A two-dimensional chart shows series 
next to each other, while a three-dimensional chart plots series along the 
z-axis. A chart can also have a title and a legend.
If you are in a graphical (chart) report, you can format how the report is 
displayed.
The changes you make to a reports format affect only your view of the 
report. The changes do not affect how other 
CentreVu Supervisor users 
see the report.
In general, if there is no value returned from the database by the query 
for a chart, the legends are displayed as dashes.
Accessing the Chart
Format Options windowTo format a chart report, selecting Format Chart or Sort by from the 
Format menu list or the right mouse button pop-up menu. The Chart 
Format Options window appears.
The Chart Format Options window has seven tabs:,,,,,, and. Descriptions 
of these tabs follow.
•General tab input fields (2-36)
•3D Effects tab input fields (2-38)
•Axis tab input fields (2-39)
•Type tab input fields (2-40)
•Title tab input fields (2-41)
•Legend tab input fields (2-42)
•Data Labels tab input fields (2-43). 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-36
General tabThe General tab allows you to specify several general options that apply 
to the chart.
General tab input fieldsThe following parameters can be changed:
Parameter Function
Background Color Specifies whether the backdrop 
of the chart is a solid color or 
whether it is displayed as a 
gradient, a smooth transition from 
one color to another. The 
gradient transition can be one of 
the following: Horizontal, Vertical, 
Rectangle, or Oval. The quality of 
the gradient effect will vary 
depending on the video card 
installed in the PC, or the 
capabilities of the printer for 
printed reports. 
						

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Formatting Chart Reports2-37
3D Effects tabThe 3D Effects tab allows you to control the 3D appearance of the chart. 
If the current chart is a 2D chart, this tab is disabled.
More information
See Rotating a 3D chart (2-49) for an easy way to change the elevation and 
rotation of a chart using the mouse.Real-Time If the chart is a rolling chart, you 
can specify the number of data 
points to be displayed in the 
chart. Permitted values are 2 
through 100, with 10 being the 
default. A rolling chart is a line 
chart that is initially displayed 
with no data points. For each 
refresh of the report, a data point 
is added. As data points are 
added, the chart “rolls” from left 
to right. When enough refreshes 
have occurred so that the chart is 
displaying the number of 
specified data points, at the next 
refresh, the oldest data point is 
dropped from the display and the 
newest data point is displayed. Parameter Function 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-38
3D Effects tab input
fieldsThe following parameters can be changed:
Parameter Function
Elevation A number from 0 through 90 
degrees that describes the 
relative height from which a chart 
is viewed. An elevation of 90 
looks directly down on the top of 
the chart, while an elevation of 0 
looks directly at the side of the 
chart. The example charts 
throughout this document use an 
elevation of 30 degrees.
Rotation A number from -360 through 360 
degrees that specifies the angle 
that the chart is turned relative to 
the viewing position. The 
example charts throughout this 
document use a rotation of 60 
degrees. Rotation does not apply 
to 3D pie charts.
Projection Selects one of three 
mathematical algorithms used to 
give a 3D appearance on a 2D 
sheet of paper or computer 
screen.
You can choose the following 
values:
•Oblique — The chart has depth 
but the X-Y plane does not 
change when the chart is rotated 
or elevated.
•Orthogonal — Perspective is not 
applied to the chart, resulting in 
less of a 3D effect. The 
advantage of using this type of 
projection is that vertical lines 
remain vertical, making some 
charts easier to read.
•Perspective — This provides the 
most realistic 3D appearance. 
Objects farther away from you 
converge toward a vanishing 
point.