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Lucent Technologies CentreVu Supervisor Version 8 Reports Manual
Lucent Technologies CentreVu Supervisor Version 8 Reports Manual
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Index CentreVu Internet Solution Guide IN-19 Trunk/Trunk Group Reports, 4-124 Busy Hour Report , 4-128 general information , 4-125 organization , 4-124 Roadmap , 4-124 selector window , 4-125 Trunk Group Report , 4-134 Trunk Group Summary Report , 4-137 Trunk Report , 4-131 TSTAFFED , 3-66, 3-101 U Uniform Call Distribution (UCD), GL-26 Universal Call Identifier (UCID) , GL-26 UNKNOWN , GL-26 UNSTAF , GL-26 User ID , GL-26 User Permissions , GL-27 V VDN, 3-119, 3-129, 3-153, 3-157, 3-160, 3-162, 4-146, 4- 148 , 4-153, 4-155, 4-159, 4-162, 4-165, 4-169, 5-34, GL- 27 VDN Busy Hour Report , 4-145 VDN Call Profile Report , 3-152, 4-147 Acceptable service level , 3-152 Caution , 4-147 Service level increments , 3-152 VDN Calls-Counted , GL-27 VDN Graphical Busy/Abandon/Disconnect Comparison Report , 4-151 VDN Graphical Call Handling Report , 5-33 VDN Graphical Call Profile Report , 3-156, 4-154 VDN Graphical Service Level Report , 4-158 VDN Interflow , 4-163 VDN Multi-ACD Flow Report , 4-161 VDN Name , 3-8, 3-11, 4-146, 4-162, 4-165 VDN of Origin Announcement (VOA) , GL-27VDN Report , 3-161, 4-164 VDN Report Input Fields , 4-144 VDN Report input fields , 5-32 VDN Report selector window , 5-31 VDN Reports , 3-148, 4-141 Busy Hour Report , 4-145 Call Profile Report , 4-147 General Information , 3-148 general information , 4-142 Graphical Busy/Abandon/Disconnect Comparison Report , 4-151 Graphical Call Handling , 5-33 Graphical Call Profile Report , 4-154 Graphical Service Level Report , 4-158 Input Fields , 3-148 Multi-ACD Flow Report , 4-161 organization , 4-141 Report , 4-164 Roadmap , 3-148, 4-141 Selector Window , 3-148 selector window , 4-143 Skill Preference Report , 4-168 VDN Call Profile Report , 3-152 VDN Graphical Call Profile Report , 3-156 VDN Report , 3-161 VDN Skill Preference Report , 3-159 VDN Skill Preference , GL-27 VDN Skill Preference Report , 3-159, 4-168 VDN threshold settings , 2-71 VECTOR , 3-166, 4-165, 4-169 Vector , 3-166, 4-165, 4-169, GL-27 Vector Directory Number (VDN) , GL-28 Vector Flow In , 3-167 Vector Flow Out , 3-167
Index CentreVu Internet Solution Guide IN-20 Vector Report, 3-164, 4-172, 4-175 General Information , 3-164 general information , 4-173 Input Fields , 3-164 organization , 4-172 Roadmap , 3-164, 3-168, 4-172 Selector Window , 3-164 selector window , 4-173 Vector Report Input Fields , 4-174 Voice Terminal , GL-28 W We e k, 4-10 We e k S t a r t i n g , 4-12, 4-15, 4-21, 4-30, 4-38, 4-40, 4-62, 4- 87 , 4-148 Week starting , 4-120, 4-135, 4-162, 4-165, 4-169 Weekly Data , GL-28 Weekly Data, Definition , 1-7 Weekly Reports , 4-3 WMODE_SEQ , 4-45 WORKMODE , 3-97, 3-118, 3-129, 3-141, 3-142, 4-45 WORKSKILL , 3-102, 3-143, 5-8, 5-14 WORKSKLEVEL , 3-143 WORKSPLIT , 3-129 WORKSPLIT2 , 3-129 WORKSPLIT3 , 3-129 WORKSPLIT4 , 3-129 Write Permission , GL-28
How Are We Doing? Document Title:CentreVu® Supervisor Version 8 Reports Document No.: 585-210-929 Issue 1 Date: December 1999 Lucent Technologies welcomes your feedback on this document. Your comments are of great value in helping us to improve our documentation. 1. Please rate the effectiveness of this document in the following areas: 2. Please check the ways you feel we could improve this document: r Improve the overview/introductionr Make it more concise/brief r Improve the table of contentsr Add more step-by-step procedures/tutorials r Improve the organizationr Add more troubleshooting information r Include more figuresr Make it less technical r Add more examplesr Add more/better quick reference aids r Add more detailr Improve the index Please provide details for the suggested improvement. __________________________________ ____________________________________________________________________________ 3. What did you like most about this document? ____________________________________________________________________________ ____________________________________________________________________________ 4. Feel free to write any comments below or on an attached sheet. ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ If we may contact you concerning your comments, please complete the following: Name: _______________________________ Telephone Number: (_____)__________________ Company/Organization: _____________________________ Date: ________________________ When you have completed this form, please fold, tape, and return to address on back or you can fax the form to: 303-538-2195.Excellent Good Fair Poor Not Applicable Ease of Use /////////////////////// Clarity /////////////////////// Completeness /////////////////////// Accuracy /////////////////////// Organization /////////////////////// Appearance /////////////////////// Examples /////////////////////// Illustration Overall Satisfaction ///////////////////////