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Lucent Technologies CentreVu Supervisor Version 8 Reports Guide
Lucent Technologies CentreVu Supervisor Version 8 Reports Guide
Here you can view all the pages of manual Lucent Technologies CentreVu Supervisor Version 8 Reports Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 561
Index CentreVu Internet Solution Guide IN-9 Historical Trunk/Trunk Group Reports, selector window, 4- 125 Historical VDN Reports, general information , 4-142 Historical VDN Reports, organization , 4-141 Historical VDN Reports, selector window , 4-143 Historical Vector Report, general information , 4-173 Historical Vector Report, organization , 4-172 Historical Vector Report, selector window , 4-173 HOLD , GL-17 Hold , 4-45 HOLDCALLS , 4-39, 4-89 HOLDTIME , 4-39, 4-89 I I_ACDTIME, 4-12, 4-21, 4-28,...
Page 562
Index CentreVu Internet Solution Guide IN-10 Integrated Reports, (continued) VDN Report selector window , 5-31 Integrated Reports, Definition , 1-7, 5-1 Integrated Reports, roadmap , 5-1 Integrated Services Digital Network (ISDN) , GL-17 Integrated Split/Skill Reports , 5-17 Integrated Split/Skill Reports, general information , 5-18 Integrated Split/Skill Reports, organization , 5-18 Integrated VDN Report, general information , 5-31 INTERFLOWCALLS , 4-163 Interval Reports , 4-3 Interval-Based Items ,...
Page 563
Index CentreVu Internet Solution Guide IN-11 MOVEPENDING, 5-8, 5-14 Multi-ACD Report , 3-27 Multi-ACD Top Agent Report , 3-35 Multi-Agent Skill Change Window , GL-20 Multiple Call Handling (MCH) , GL-20 Multiple Split Queuing , GL-21 Multiuser Mode , GL-21 Multiuser Mode, Definition , 1-7 N Name (Synonym) Fields, GL-21 Nonprimary Split/Skill , GL-21 Normal , 4-79 O O_ABNCALLS, 4-136 O_ACDCALLS , 4-30 O_ACDTIME , 4-30 O_ACWTIME , 4-30 OACDCALLS , 4-30 Oldest Call Waiting , 3-31, 3-38, 3-56, 3-88, 3-98,...
Page 564
Index CentreVu Internet Solution Guide IN-12 Phantom Abandon Call Timer, GL-21 Pop-Up Menus , 2-47 Displayed Menus , 2-47 PREFERENCE , 5-8 Previous Interval , GL-22 Previous Interval, Definition , 1-7 Primary Skill , GL-22 Print Preview , 2-21 Accessing , 2-21 Dialog Box , 2-21 Fields , 2-22 Printed , 4-10, 4-12, 4-15, 4-21, 4-24 Q Queue, GL-22 Queue Agent Status Report , 3-50 Queue Agent Summary Report , 3-55 Queue/Agent Reports , 3-41 general information , 3-42 input fields , 3-44 organization ,...
Page 565
Index CentreVu Internet Solution Guide IN-13 Real-Time Reports, (continued) Multi-ACD Report , 3-27 Multi-ACD Top Agent Report , 3-35 organization , 3-1 Other Reports , 3-22 overview , 3-1 presentation , 3-2 Queue Agent Status Report , 3-50 Queue Agent Summary Report , 3-55 Queue/Agent Reports , 3-41 Queue/Top Agent Status Report , 3-45 Reserve1 AUX Agents Report , 3-104 Reserve2 AUX Agents Report , 3-108 roadmap , 3-2 Skill AUX Report , 3-112 Skill Status Report , 3-114 Skill Top Agent Report , 3-120...
Page 566
Index CentreVu Internet Solution Guide IN-14 Report Run Times, Selecting, 2-11 Report Selector , 2-3 Report Selector Window, Displaying , 2-4 Report Selector Window, Fields , 2-4 Report Tables , 2-30 Report threshold color scheme, create , 2-84 Report threshold highlights , 2-59 Report Types , 2-30 Report Windows Changing Column Widths , 2-54 Graphical Report Window , 2-54 Resizing , 2-54 Standard Windows , 2-54 Report, Editing and Viewing , 2-29 Reports, Copying Charts , 2-53 Reports, Editing , 2-24...
Page 567
Index CentreVu Internet Solution Guide IN-15 Running Reports, 2-2 S Save as HTML, 2-17 Browsers , 2-17 Fonts , 2-20 Not Using Templates , 2-19 Output Files , 2-19 Save as location , 2-17 Template Tags , 2-20 Templates , 2-19 Using , 2-18 Using Existing Templates , 2-20 Script Buttons , 2-3 Scripting , GL-23 Scripting, Using , 2-3 Secondary Skill , GL-23 Seconds , 4-62, 4-149, 4-159 Secs , 3-63, 3-80, 3-158, 4-77 Secs. , 3-153, 3-158 SEIZED , GL-23 Selecting a Printer Print Setup Options , 2-55...
Page 568
Index CentreVu Internet Solution Guide IN-16 Split/Skill Graphical AUX Agents Report, 3-73 Split/Skill Graphical AUX Top Agents Report , 3-76 Split/Skill Graphical Average Positions Staffed Report , 4-66 Split/Skill Graphical Call Profile Report , 3-79, 4-70 Split/Skill Graphical EWT Report , 3-83 Split/Skill Graphical Multi-ACD Service Level Report , 4-73 Split/Skill Graphical Multi-ACD Service Level Report Input Fields , 4-74 Split/Skill Graphical Queue Report , 3-86 Split/Skill Graphical Service...
Page 569
Index CentreVu Internet Solution Guide IN-17 Staffed Time, 3-21, 4-10, 4-12, 4-21, 4-24, 4-28, 4-40, 4- 89 , 4-93 Standard Agents (active) , 3-71 Standard Agents (staffed) , 3-72 Standard Reports , GL-24 Start , 4-50 Start Time (Interval) , 4-65 STARTTIME , 4-10, 4-12, 4-15, 4-30, 4-38, 4-165, 4-169 State , 3-8, 3-11, 3-14, 3-18, 3-53, 3-97, 3-102, 3-118, 3- 129 , 3-143, 4-45 Station , GL-25 Stop , 4-50 Stroke Count , 4-14 Stroke counts , 3-24 Subsystem , GL-25 Subsystem, Definition , 1-7 sum...
Page 570
Index CentreVu Internet Solution Guide IN-18 Threshold highlights, (continued) VDN threshold settings , 2-71 Threshold Settings window , 2-60 TI_AUXTIME , 3-21, 4-12, 4-28, 4-89, 5-8, 5-14 TI_AUXTIME0 , 5-8 TI_AVAILTIME , 3-20, 4-12, 4-17, 4-28, 5-8, 5-14 TI_OTHERTIME , 3-21, 4-17, 5-8, 5-14 TI_STAFFTIME , 3-21, 4-12, 4-21, 4-28, 5-8, 5-14 Time , 3-8, 3-11, 3-14, 3-18, 3-54, 3-75, 3-78, 3-97, 3-102, 3-105, 3-109, 3-119, 3-129, 3-143, 4-10, 4-12, 4-15, 4- 30 , 4-38, 4-45, 4-165, 4-169 Time Format ,...