Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Glossary CentreVu®  Supervisor Version 8 Reports
GL-27
User Permissions
A CMS subsystem that allows the CMS administrator to define 
user access permissions.
VDN
See Vector Directory Number.
VDN Calls-Counted
Also known as counted-calls to VDN and active VDN calls. A Call 
Vectoring capability available with G3V4 or later switches. 
Counted-calls to VDN is a parameter of the go to step and go to 
vector commands that provides conditional branching (to a 
different step in the same vector or to a...

  Glossary CentreVu®  Supervisor Version 8 Reports
GL-28
Vector Directory Number (VDN)
An extension number that enables calls to connect to a vector for 
processing. A VDN is not assigned an equipment location. It is 
assigned to a vector. A VDN can connect calls to a vector when the 
calls arrive over an assigned automatic-in trunk group or when 
calls arrive over a dial-repeating (DID) trunk group and the final 
digits match the VDN. The VDN by itself may be dialed to access 
the vector from any...

  Index CentreVu Internet Solution Guide
IN-1
Index
Symbols
% Aban, 4-150, 4-167
% Aban Calls
, 4-63, 4-77, 4-160
% Abandoned Distribution
, 4-72, 4-157
% ACD Time
, 4-112, 4-117, 4-123
% Agent Group Occupancy with ACW
, GL-1
% Agent Group Occupancy without ACW
, GL-1
% Agent Group w/ACW
, 4-26
% Agent Group w/o ACW
, 4-27
% Agent Occup w/ACW
, 4-40
% Agent Occup w/o ACW
, 4-40
% Agent Occupancy with ACW
, GL-1
% Agent Occupancy without ACW
, GL-1
% Ans Calls
, 4-63, 4-112, 4-117, 4-123
% Ans+Conn
,...

  Index CentreVu Internet Solution Guide
IN-2
Accessing Reports, 2-1
ACD
, 3-14, 3-20, 3-30, 3-38, 3-101, 4-10, 4-12, 4-15, 4-
17
, 4-21, 4-24, 4-26, 4-30, 4-36, 4-38, 4-44, 4-56, 4-62, 
4-75, 4-82, 4-87, 4-105, 4-110, 4-120, 4-135, 4-146, 4-
148
, 4-153, 4-162, 4-165, 4-169, GL-2
ACD Call
, GL-2
ACD Calls
, 3-14, 3-18, 3-32, 3-33, 3-38, 3-82, 3-98, 3-
121
, 3-122, 3-132, 3-162, 3-167, 4-12, 4-15, 4-26, 4-38, 
4-40, 4-56, 4-62, 4-63, 4-71, 4-87, 4-91, 4-111, 4-121, 4-
146
, 4-155, 4-162, 4-165, 4-169
ACD...

  Index CentreVu Internet Solution Guide
IN-3
Agent Reports, (continued)
general information
, 3-5, 4-5
Graphical Information Report
, 3-17
Graphical Time Spent
, 4-16
Group Attendance
, 4-20
Group AUX
, 4-23
Group Summary
, 4-25
Inbound/Outbound
, 4-29
Information
, 5-7, 5-13
Login/Logout (Skill)
, 4-33
Login/Logout (Split)
, 4-35
organization
, 3-4, 4-4, 4-5, 5-3
Overview
, 3-4
overview
, 5-3
Roadmap
, 3-5
selector window
, 4-6
Split/Skill Report
, 4-37
Summary Report
, 4-40
Trace by Location Report
,...

  Index CentreVu Internet Solution Guide
IN-4
AUX Time, 4-12, 4-21, 4-24, 4-28, 4-40, 4-89, 4-93
AUX Time 0
, 4-10, 4-24
AUX Time 1...9
, 4-10, 4-24
Aux Work
, 3-34, 3-123, 3-133
Auxiliary Work (AUX)
, GL-6
AUXINCALLS
, 4-12, 4-27, 4-31, 4-38
AUXINTIME
, 4-27, 4-31
AUXOUTCALLS
, 4-12, 4-27, 4-31, 4-39, 4-112, 4-123
AUXOUTOFFCALLS
, 4-31
AUXOUTOFFTIME
, 4-31
AUXOUTTIME
, 4-27, 4-31, 4-112, 4-123
AUXREASON
, 3-75, 3-78, 3-102, 3-143, 5-8
AVA I L
, 3-14, 3-20, 3-101, 4-17, 4-81, GL-6
Avail Time
, 4-12,...

  Index CentreVu Internet Solution Guide
IN-5
Browse Dates dialog box, 2-9
Browse Month dialog box
, 2-9
Browse Months dialog box
, 2-10
Browse Time dialog box
, 2-11
Busy
, 4-153
Busy Hour
, 4-146
Busy+Disc Calls
, 4-162
Busy/Disc
, 3-167
BUSYCALLS
, 3-162, 3-167, 4-162, 4-167
C
Calculation, GL-7
Call Handling Preference
, 3-18, GL-7
Call Management System (CMS)
, GL-8
Call Profile Report
, 3-62
Call Prompting
, GL-8
Call Records Report
, 4-49
Call Records Report Input Fields
, 4-50
Call Vectoring
,...

  Index CentreVu Internet Solution Guide
IN-6
DA_ACWTIME, 4-30, 4-88, 4-92
DA_SKILL
, 5-8
DABN
, GL-10
DACD
, GL-10
DACW
, GL-10
Daily Data
, GL-10
Daily Data, Definition
, 1-7
Daily Reports
, 4-3
Data Collection Off
, GL-10
Data Collection On
, GL-10
Data Points
, GL-10
Database
, GL-10
Database Item
, GL-10
Database Tables
, GL-10
Date
, 4-10, 4-12, 4-15, 4-17, 4-21, 4-26, 4-30, 4-36, 4-38, 
4-40, 4-45, 4-55, 4-62, 4-65, 4-67, 4-71, 4-75, 4-77, 4-79, 
4-81, 4-87, 4-91, 4-110, 4-120, 4-135, 4-146,...

  Index CentreVu Internet Solution Guide
IN-7
Expected Wait Time (EWT), GL-13
Expected Wait Time High
, 3-117, 3-128, 3-138
Expected Wait Time Low
, 3-118, 3-128, 3-138
Expected Wait Time Medium
, 3-117, 3-128, 3-138
Expected Wait Time Top
, 3-117, 3-128, 3-137
Expert Agent Distribution (EAD)
, GL-13
Expert Agent Selection (EAS)
, GL-14
Exporting Report Data
, 2-50
Defaults
, 2-50
Procedure
, 2-51
Report Format
, 2-50
EXT_CALL_IN
, 4-12
EXT_CALL_OUT
, 4-12
EXT_IN_TIME
, 4-12
EXT_OUT_TIME
, 4-12...

  Index CentreVu Internet Solution Guide
IN-8
Historical Reports, 4-57, GL-16
Agent Attendance
, 4-11
Agent AUX
, 4-9
Agent Event Count
, 4-14
Agent Graphical Time Spent
, 4-16
Agent Group Attendance
, 4-20
Agent Group AUX
, 4-23
Agent Group Summary
, 4-25
agent reports
, 4-4
Agent Summary Report
, 4-40
Agent Trace by Location Report
, 4-44
Call Records Report
, 4-49
Call Work Code Attendance
, 4-54
Daily Reports
, 4-3
Graphical Skill Overload Report
, 4-78
Inbound/Outbound Summary
, 4-29
Interval...