Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Overview3-1
3 Real-Time Reports
.........................................................................................................................................................................................................................................................Overview
PurposeThis chapter is written for CentreVu Supervisor supervisors and 
administrators who use the real-time report subsystem to generate reports. 
Real-time...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Overview3-2
•VDN Reports (3-148)
•Vector Report (3-164)
•Drill-Down Reports (3-168).
PresentationThis chapter gives a brief description of each available report and 
definitions of the input fields. It provides you with the information you 
need to complete any real-time report input screen.
Each report description has the following headings:
•Things to Know About All Real-Time Reports: gives you information 
on factors that affect the real-time...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Overview3-3 

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Agent reports3-4
Agent reports
.........................................................................................................................................................................................................................................................Overview
PurposeThis section discusses agent reports.
OrganizationThis following topics are described:
•General Information About Agent Reports (3-5)
•Agent Report Input...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
General Information About Agent Reports3-5
.........................................................................................................................................................................................................................................................General Information About Agent Reports
What an Agent report
containsThe Agent reports give you the following specific information about 
agents:
•The agents...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Agent Report Input Windows3-6
.........................................................................................................................................................................................................................................................Agent Report Input Windows
OverviewThe reports in this section use the Agent Report Input Windows. Specific 
input information is included with the reports.
Agent report...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Agent Group Report3-7
.........................................................................................................................................................................................................................................................Agent Group Report
OverviewThe Agent Group Report allows you to view agents according to groups 
you have created in the Dictionary subsystem. For example, these 
groups could be...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Agent Group Report3-8
Agent Group report
descriptionThe following table describes the report fields:
Field Definition Database Item, Calculation, 
or 
Agent Group The name of the group of agents. You can make 
this selection in the report input window.No database item or 
calculation.
Agent Name The name(s) of the agent(s) assigned to this 
split/skill and logged in (or their login IDs if 
names have not been assigned to them in...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Agent Group Report3-9
VDN Name 
(Shows data only 
if you have the 
Vectoring 
feature) The number or name of the VDN for which the 
report shows data. The Vector Directory Number 
(VDN) is associated with the ACD call in 
progress. If a name has been assigned to the 
VDN in the Dictionary, the name displays instead 
of the number.syn(VDN) Field Definition Database Item, Calculation, 
or  

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Agent Report3-10
.........................................................................................................................................................................................................................................................Agent Report
OverviewThe Agent report displays the current activities of all agents assigned to a 
split or skill. It shows the extension from which the agent logged in, the 
agents...