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Lucent Technologies CentreVu Call Management System Release 3 Version 8 External Call History Interface Manual

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Page 21

   CentreVu® CMS R3V8 External Call History Interface
Call Record File Format15
. FIRSTVDN43211
00110100 00110011 00110010 00110001 
00110001 00000000
.ORIGLOGIN0
00000000 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000 00000000 
. ANSLOGIN501800110101 00110000 00110001 00111000 
00000000 00000000 00000000 00000000 
00000000 00000000
.LASTOBSERVER0
00000000 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000 00000000
. DIALED_NUM43211
00110100 00110011...

Page 22

   CentreVu® CMS R3V8 External Call History Interface
Call Record File Format16
Second Call 
Segment and Call 
Record
0
The scenario continues with the second call segment of the inbound 
vectored call being transferred to a VDN. The call was transferred by 
agent 5018 to a VDN. the following table explains the call record for the 
second call segment. This record has no header information because it 
follows the first call segment record in the same file.
1. The caller is transferred to VDN 43712 which...

Page 23

   CentreVu® CMS R3V8 External Call History Interface
Call Record File Format17
Record 
FieldsSEGSTART07:38:13
04/16/94
10110110 10111110 01010111 00100101
. SEGSTOP07:42:35
04/16/94
10110110 10111110 01011010 11101011
. TALKTIME03:19
11000111 00000000 00000000 00000000
.NETINTIME98
01100010 00000000 00000000 00000000
. ORIGHOLDTIME55
00110111 00000000 00000000 00000000
. DISPIVECTOR37
00100101 00000000
. DISPSPLIT500000101 00000000
. FIRSTIVECTOR37
00100101 00000000
. SPLIT14
00000100 00000000
....

Page 24

   CentreVu® CMS R3V8 External Call History Interface
Call Record File Format18
Record 
FieldsDISPPRIORITY5 (HIGH)00000101
.HELD0
00000000
. SEGMENT2
00000010
. ANSREASON1
00000001
. ORIGREASON9
00001001
. DISPSKLEVEL0
00000000
. EVENT1-9000000000 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000
. UCID00063000890
885813486
00000000 00000000 00000000 00000110 
00000011 00000000 00000000 00000000 
00001000 00001001 00000000 00001000 
00001000 00000101 00001000 00000001 
00000011...

Page 25

   CentreVu® CMS R3V8 External Call History Interface
Call Record File Format19
Record 
FieldsDIALED_NUM43712
00110100 00110011 00110111 00110001 
00110010 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000 00000000 00000000 00000000 
00000000 
. CALLING_PTY0101A0102
(eqloc for 
Generic 3 V3 
and earlier) 
ANI for 
Generic 2.2, 
Generic 3 V4, 
and the ECS
00110000 00110001 00110000 00110001 
01000001 00110000...

Page 26

   CentreVu® CMS R3V8 External Call History Interface
Setup Information20
Setup Information0
Introduction0This section describes External Call History Interface installation, 
connecting the 
CentreVu CMS computer to the receiving computer, and 
selecting and setting up the receiving computer.
Customer 
Responsibilities
0
You must perform the following steps to be able to transfer call history 
data.
lPurchase the External Call History Interface package.
lContact the Technical Service Center (TSC) to...

Page 27

   CentreVu® CMS R3V8 External Call History Interface
Setup Information21
Explorer is an optional package that will allow you to view external call 
history data. Contact your Lucent Technologies representative for more 
information.
Ports0At installation, the ECHI feature will automatically select the port it will 
use if your 
CentreVu CMS computer is a Sun computer/server.
For further information on setting up ports, see “Assigning Ports on the 
Sun Computer” section of this manual.
Installation...

Page 28

   CentreVu® CMS R3V8 External Call History Interface
Setup Information22
The system responds as follows:
If External Call History is not authorized but needs to be, call the 
Lucent Technologies National Customer Care Center at 1-800-242-
2121. International customers please contact your local Lucent 
distributor or representative.
4.
CentreVu CMS must be turned off before the package can be 
installed. To turn off 
CentreVu CMS, first access the CentreVu CMS 
Administration menu by entering cmsadm.
The...

Page 29

   CentreVu® CMS R3V8 External Call History Interface
Setup Information23
5. Enter 7.
The system responds as follows:
6. Enter 2 to turn off 
CentreVu CMS.
The system responds as follows:
CentreVu CMS turns off and the following information displays on 
the screen:
7. Access the 
CentreVu CMS Administration menu by entering 
cmsadm.
Select one of the following
1) Turn on CentreVu CMS
2) Turn off CentreVu CMS
Enter choice (1-2) 
*** Turning off CMS, Please wait ***
 
*** CMS is now off ***

Page 30

   CentreVu® CMS R3V8 External Call History Interface
Setup Information24
The CentreVu CMS Administration menu displays.
8. Enter 4 to select the pkg_install option.
The system responds as follows:
The system displays only feature packages that are authorized and 
not yet installed. If the External Call History package is already 
installed, it will not be shown.
9. Enter the number that corresponds to External Call History. (The 
number depends upon what has been installed.)
The system responds as...

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