Lucent Technologies CentreVu Call Management System Release 3 Version 5 Manual

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-33
Start date (mm/dd/yy or -n):
Enter a relative day as a negative number (for example, -397 for the 
day one year and one month ago) or a date in mm/dd/yy format to specify 
the day from which the Forecast Manager should begin to re-collect data. 
This date must be farther in the past than the Stop date (mm/yy/dd 
or -n): field indicates.
CautionIf you use this option of the Forecast Manager to recollect...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-34
Stop date (mm/dd/yy or -n):
Enter a relative day as a negative number (for example, -1 for 
yesterday) or a date in mm/dd/yy format to specify the day at which the 
Forecast Manager should stop recollecting data. This date must be more 
recent than the Start date (mm/yy/dd or -n): field indicates.
When you select Get status, the following fields are displayed in a 
table: 

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-35
Time Manager Ran
Provides the day(s) and the time manager ran. 

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-36
Status
Describes if the status of the data for the run was a success or failure. 

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-37
Data Collected For
Displays the date(s) for which the data was collected. 

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Special Days Administration2-38
Special Days Administration2
Purpose2You define special days for a split/skill so that CMS can store historical 
data for those days in a special day forecast input table. CMS can then 
generate special day forecasts on future occurrences of those days.
A special day is a day that has unusual call traffic, like the day after 
Thanksgiving. Another example of a special day might be a special 
television...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Special Days Administration2-39
Prerequisite 
System 
Administration
2
lYou must run the Forecast Manager either on a timetable or 
manually to collect special day data. You cannot get a special day 
forecast unless the Forecast Manager has already collected and 
stored data for that special day.
lYou must define the Forecast Data Storage to save special day data 
for the length of time that you will need it. Typically, you will want to...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Special Days Administration2-40
Modify
To modify a special day, complete the Split/Skill: and Date 
(mm/dd/yy): fields and any other fields you want to change, and 
select Modify.
Field Descriptions 2Split/Skill:
Enter a split/skill name or number for which you want to add, change, 
delete, or view a special day.
Date (mm/dd/yy):
Enter the date of a special day you want to add, change, or delete. Use a 
mm/dd/yy format.
Description:
Enter...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
General Information3-1
3 Call Volume/Agents Forecast Reports
General Information3
This chapter describes the Call Volume/Agent Forecast reports available in 
CentreVu ™CMS. A call volume/agent forecast predicts the number of calls 
a split/skill will receive (Forecast calls carried) and how many agents 
will be required to handle those calls (Number of agents required). 
This is the number of agents which should have this...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Guidelines for Call Volume/Agents Forecast Reports3-2
Guidelines for Call Volume/Agents Forecast Reports3
The following guidelines provide you with some general rules for 
choosing input parameters on Call Volume/Agents forecast reports:
lIf the number of calls handled by a split/skill over the last month is 
representative of what you expect in the future, use the regular 
(Current Day, Longterm, or Financial) forecast reports...