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Lucent Technologies CentreVu Call Management System Release 3 Version 5 Manual
Lucent Technologies CentreVu Call Management System Release 3 Version 5 Manual
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585-215-825 Comcode 107876203 Issue 1 December 1996 CentreVuä Call Management System Release 3 Version 5 Forecast
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Copyright Ó 1997, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your compa- ny’s employees, agents, subcontractors, or persons working on your company’s...
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Table of Contents CentreVu Call Management System Release 3 Version 5 Forecast CentreVu CMS R3V5 Forecast 585-215-825 iii Preface General Information . . . . . . . . . . . . . . . . . P-1 Conventions Used in This Document . . . . . . . . . . . P-2 Related Documents . . . . . . . . . . . . . . . . . P-3 CentreVu CMS Publications . . . . . . ....
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CentreVu CMS R3V5 Forecast 585-215-825 iv Things to Know Before You Start . . . . . . . . . . . 2-2 Prerequisite System Administration . . . . . . . . . . 2-3 Data Storage Allocation Window. . . . . . . . . . . . 2-3 . . . . . . . . . . . . . . . . . . . . . 2-3 Field/Action List Usage . . . . . . . . . ....
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CentreVu CMS R3V5 Forecast 585-215-825 v Field Descriptions . . . . . . . . . . . . . . . 2-31 Special Days Administration . . . . . . . . . . . . . . 2-38 Purpose . . . . . . . . . . . . . . . . . . . . 2-38 Things to Know Before You Start . . . . . . . . . . . 2-38 Prerequisite System Administration . . ....
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CentreVu CMS R3V5 Forecast 585-215-825 vi Purpose . . . . . . . . . . . . . . . . . . . . 3-41 Copy Historical Data . . . . . . . . . . . . . . . . 3-42 Things to Know Before You Start . . . . . . . . . . 3-42 Prerequisite System Administration . . . . . . . . . 3-42 Copy Historical Data Window . . . . . . . . ....
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CentreVu CMS R3V5 Forecast 585-215-825 vii Trunk Performance Report Example . . . . . . . . . . . . 5-6 How the Forecast System Generates Data . . . . . . . . . . . . . . 6-1 General Information . . . . . . . . . . . . . . . . . 6-1 Call Volume/Agents Forecast Reports . . . . . . . . . . . 6-2 Algorithm for Current and Seasonal Data...
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CentreVu CMS R3V5 Forecast 585-215-825 viii
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Preface CentreVu CMS R3V5 Forecast 585-215-825 General InformationP-1 Preface General Information0 The CentreVu™ Call Management System Release 3 Version 5 Forecast (585-215-825) document is written for CentreVu Call Management System (CMS) administrators and split/skill supervisors who are responsible for administering and reporting forecast data. This document is organized as follows: l“Preface,” describes style conventions and lists CentreVu CMS documents and other related documents. lChapter...
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Preface CentreVu CMS R3V5 Forecast 585-215-825 Conventions Used in This DocumentP-2 Conventions Used in This Document0 The following conventions are used throughout this document: a. INFORMIX is a registered trademark of Informix Software, Inc. Related document calloutsInclude the book title, in italics, and the document number (if an Lucent Technologies publication). For example, “See the CentreVu™ Call Management System R3V5 Custom Reports (585-215-822) document for more information.” Courier...