Lucent Technologies CentreVu Call Management System Release 3 Version 5 Manual

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Report3-53
Field Descriptions3Days between data points (1 or 7):
Enter 1 or 7 to specify the number of days between data points.
lIf you enter 1 to specify that data points will be 1 day apart, you can 
run the forecast for up to 7 days in the future.
lIf you enter 7 to specify that data points will be 7 days apart, you can 
run the forecast for up to 35 days in the future.
Forecast day (+n):
Enter a date as a...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Report3-54
ACD:
Enter the number or name of the ACD from which 
CentreVu CMS should 
retrieve the call handling profile you specified.
Forecast method (Select one)
Enter an x to select one of the three trending options:
lNo trending—CentreVu CMS will use data from the data points, 
but will not generate a forecast based on the trend of that data.
lCurrent trending—CentreVu CMS will use data from the data 
points,...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Report3-55
Hypothetical 
Forecast Report 
Example
3
A description of each report item follows the report example in the 
Hypothetical Forecast Report Description table.
Figure 3-20:  Hypothetical Forecast Report Example 

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Report3-56
Table 3-6:  Hypothetical Forecast Report Description 
Report Heading What It Means
ACD for Call 
Handling ProfileThe ACD of the call handling profile used in the forecast.
PrintedThe date and time the report was run.
Forecast data _ 
days apart The number of days between data points, as specified in the Hypothetical 
report input window.
Forecast for dayThe relative date in the future for which you want...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Report3-57
Agent Occ % 
[Call Handling 
Profile 1]The targeted average percentage of time agents should spend on ACD 
calls while logged in. This objective is specified in the Call Handling 
Profile selected in the Hypothetical report input window.
Avg Serv Time 
[Call Handling
Profile 1] The targeted average number of seconds each agent should spend on 
an ACD call, including talk time and after-call-work time....

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Financial Report3-58
Hypothetical Financial Report3
Purpose3Like the Hypothetical Forecast, the Hypothetical Financial Forecast lets 
you play with “what if . . .” scenarios, with the additional ability to forecast 
call revenues, call handling costs, and the resulting profit margin. So, in 
addition to running test forecasts based on data that you enter in the 
hypothetical data table (via the Copy Historical Data...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Financial Report3-59
Prerequisite 
System 
Administration
3
lData must exist in the hypothetical data table for each intrahour 
interval in the forecast. And for a forecast to make sense, all four 
data points in the table should have data for the intrahour interval(s).
lThe call handling profile you specify for the report must be defined.
lThe ACD from which you select a call handling profile must have the 
same...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Financial Report3-60
lIf you enter 7 to specify that data points will be 7 days apart, you can 
run the forecast for up to 35 days in the future.
Forecast day (+n):
Enter a date as a relative day (for example, 12 means 12 days after 
today). This is the date for which you want to forecast call traffic and 
required agents.
First interval start time:
Enter a time of day in hh:mm format, either as military time (for...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Financial Report3-61
ACD:
Enter the number or name of the ACD from which 
CentreVu CMS should 
retrieve the costs profile you specified.
Forecast method (Select one)
Enter an x to select one of the three trending options:
lNo trending—CentreVu CMS will use data from the data points 
but will not generate a forecast based on the trend of that data.
lCurrent trending—CentreVu CMS will use data from the data 
points...

  Call Volume/Agents Forecast Reports CentreVu CMS R3V5 Forecast  585-215-825
Hypothetical Financial Report3-62
lIf you selected Printer and want to use a printer other than your 
default printer, enter the printer name in addition to the x.
lIf you selected File, enter a file name. If the file name already 
exists, the existing file is overwritten with the new report data. The 
file is in your home directory in the 
UNIX system (/usr/) or 
Solaris system (/export/home/) unless you specify a full path...