Lucent Technologies BCS Products Security Handbook Instructions Manual

Other Products and Services 
Page 7-1 Call Management System (R3V4) 
7
BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
7
7Other Products and Services
This chapter contains security information for Lucent Technologies products other 
than PBXs and adjuncts that have become available since Issue 2 of this 
handbook. For information on the Lucent Technologies I
NTUITY System and the 
PARTNER MAIL VS System, which have also become available since the last 
issue of the handbook, see...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-2 Call Management System (R3V4) 
7
nIf station lines are used for the modems, the COS or COR should be set to 
disallow outbound dialing capabilities.
nSwitchhook flash and distinctive audible alert should be set to no on the 
station forms.
nRemote users should not have access to UNIX via the CMS application. 
Restrict access by means of the User Permissions feature of CMS.
For additional information...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-3 CallMaster PC 
7
CallMaster PC
CallMaster PC, a software application used with the DEFINITY ECS, gives Call 
Center agents and supervisors the ability to access and control their CallMaster or 
CallMaster II telephone sets through a Microsoft Windows™-compatible PC. If 
Call Center employees use Remote Access software such as Norton 
pcANYWHERE
® software or Microcom’s Carbon Copy Plus™ for Windows,...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-4 Multipoint Conferencing Unit (MCU)/Conference Reservation and Control System 
7
Multipoint Conferencing Unit
(MCU)/Conference Reservation and
Control System (CRCS)
The MCU has a DEFINITY ECS-based architecture. The primary component of 
the MCU is the Multimedia Server Module (MSM), which is similar to the most 
basic version of the DEFINITY ECS Processor Port Network (PPN). MSM security 
concerns...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-5 PassageWay®Telephony Services for NetWare® and Windows NT® 
7
nTelephony Server Main Module (TSERVER NLM: for NetWare or 
TSERV.EXE: for Windows NT): Enforces license restrictions, provides a 
security database to manage user permissions, and provides connectivity 
between client applications and PBX drivers 
nAdministration Application: Administers the Security Database, a Windows 
PC application...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-6 PassageWay®Telephony Services for NetWare® and Windows NT® 
7
other than the users to the extent that the PassageWay Telephony 
Servers Security database will permit. Therefore, administrators must be 
familiar with the procedures in the 
PassageWay® Telephony Services: 
NetWare Managers Guide
 and in the PassageWay® Telephony Services 
for Windows NT® Network Manager’s Guide that regulate what...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-7 PassageWay®Telephony Services for NetWare® and Windows NT® 
7
— Do not publish the phone number for the modem.
— Use the return call option with Lucent phone number. (Do not set up 
pcANYWHERE without the callback option.)
— For added security, unplug the phone jack from the modem when 
pcANYWHERE is not in use.
— Change your password after services leaves and after remote 
access.
— Configure the...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Other Products and Services 
Page 7-8 TransTalk 9000 Digital Wireless System 
7
nThe PassageWay Telephony Server is only as secure as the underlying 
system, either NetWare or Windows NT. Observe the security requirements 
of your operating system.
In addition, for Windows NT, it is recommended that the following be used: 
nMultiple level administration permissions to control which administrators 
are allowed to pass on administration...

Call Routing 
Page A-1 Call Routing 
A
BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
A
ACall Routing
Call Routing
The following is the basic call flow through the DEFINITY ECS, DEFINITY G1 and 
G3, or System 75:
Endpoint signals switch to start call.
If originating endpoint is a station, the request for service is an off-hook.
If originating endpoint is a trunk, the request for service is seizure signal 
(wink start, off-hook, ground start).
The switch signals endpoint to start...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Call Routing 
Page A-2 Call Routing 
A
Example: User dials  . Call is routed to an attendant because zero is defined as 
an attendant call requiring one digit.
Example: User dials  . Digit two is defined as a 4-digit extension code on the dial 
plan form. Three more digits are required to place the call. The three additional 
digits are dialed. The four digits dialed determine the destination called.
The system checks the calling...