Lucent Technologies BCS Products Security Handbook Addendum Instructions Manual

							Messaging 2000 Voice Mail System 
2-1 Overview 
2
BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
2
2Messaging 2000 Voice Mail System
Overview
The Messag ing  2000 (M2000) System p rovid es Voic e Mail servic es for the 
MERLIN Leg end  Communic ation System. The system is PC b ased  and utilizes 
the IBM OS-2 op erating  system. The system is c onnec ted  to the Leg end  system 
via line-sid e VMI p orts. These p orts allow ac c ess to the voic e mailb oxes 
assoc iated  with eac h PBX sub sc rib er. 
Maintaining Message 2000 System 
Security
The M2000 system inc lud es features that c an enhanc e the sec urity of the M2000 
system. It is rec ommend ed  that the end -user review the following  sec urity 
measures and  implement them as ap p rop riate.
nPreventing  Callers from Transferring  to Extensions Not Assig ned M2000 
Sys t e m  M a il b o xe s
On some p hone systems, c allers c an transfer to a system extension and  
then use that extension to ac c ess an outsid e line. This is most relevant for 
M2000 ports used  for outc alls for networking or messag e notific ation to a 
b eep er. By p reventing c allers from ac c essing system extensions not 
assig ned  M2000 system mailb oxes, the risk of outsid e c allers ac c essing  
an outsid e line may b e red uc ed . Setting  the following  p arameters on the 
Invalid  Mailb ox tab  in System Setup  c an p revent c allers from ac c essing  
non-assigned  extensions.
— Transfer Invalid  Mailb oxes During  Hours
— Transfer Invalid  Mailb oxes After Hours 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
Messaging 2000 Voice Mail System 
2-2 Maintaining Message 2000 System Security 
2
When these p arameters are d isab led , c allers d ialing  an extension that has 
not b een assig ned  an M2000 mailbox will hear, “ Mailb ox numb er is not 
valid . Please redial the numb er of the p erson you are c alling .”
NOTE:
It is rec ommend ed  that these p arameters are set to d isab le transfer 
to invalid  mailb oxes.
nImp eding  Callers from Ac c essing  the Quic k Assist Maintenanc e Mailb ox
When Quic k Assist is run in Rec over Mod e, the system c an automatic ally 
assign messages with invalid header information to a default mailbox. This 
allows the system manag er to then c op y the messag es to the c orrec t 
sub sc rib er mailbox. The d efault for this maintenanc e mailb ox is the last 
mailb ox numb er availab le on the system. For examp le, on an M2000 
system with 4-d ig it mailb oxes, mailbox 9999 is used .
Sinc e it is easier for an outsid e c aller attemp ting  to g ain unauthorized  
mailb ox ac c ess to g uess a mailb ox numb er suc h as 9999, it is 
rec ommend ed that the system mailb ox in whic h unattac hed  messag es will 
b e p lac ed , b e sp ec ified explic itly. In ad d ition, it is strong ly rec ommend ed  
that this mailb ox b e assig ned  a long  p assword  that c ould  not easily b e 
g uessed  b y an outsid e c aller attemp ting  to ac c ess the system.
When Quic k Assist is run in Rec over Mod e from the Quic k Assist ic on in 
the Luc ent folder, use the “ Mailb ox to Rec eive Unattac hed  Messages”  
field  on the Rec over Files d ialog  b ox to spec ify a mailb ox in whic h to p lac e 
messag es with invalid  head er information. When Quick Assist is run from 
the \CVR p romp t or in b atc h mod e as p art of reg ular system maintenanc e, 
sp ec ify this mailb ox b y inc lud ing  the -M
n p arameter, where n ind ic ates the 
numb er of the mailb ox to b e used , in the Quic k Assist c ommand  line. 
nAssig ning  Rand omly Generated  Password s to M2000 System Mailb oxes
During  System Setup , M2000 allows selec tion of the typ e of p assword  
assig ned  to new system mailboxes. You may assig n the same d efault 
p assword  to all new mailb oxes, 
or not req uire a p assword , or have the 
M2000 system automatic ally assig n a random p assword  to eac h new 
mailb ox. For sec urity p urp oses, it is rec ommend ed  that rand om password  
assig nment b e used . This makes it muc h more d iffic ult for a c aller to 
g uess a mailb ox’s p assword . When rand om password  assig nment is 
used , the M2000 system d isp lays the p assword s assig ned  to the new 
mailb oxes when they are c reated .
nReq uiring  Password s at Least 1 Dig it Long er than Mailb ox Numb ers
The long er the p assword s assig ned  to system mailb oxes, the hard er it is 
for a c aller to g uess them. The Minimum Leng th of Password  p arameter on 
the Sub sc rib er p arameters tab  in the System Setup  utility allows you to set 
the least number of digits required in a mailbox password. It is 
rec ommend ed that this p arameter b e set to at least 1 d igit hig her than the 
leng th of the system’s mailb ox numb ers. For examp le, if the system uses 
4-d ig it mailboxes, it is rec ommend ed that the Minimum Leng th of  
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
Messaging 2000 Voice Mail System 
2-3 Maintaining Message 2000 System Security 
2
Password  p arameter b e set to at least 5. Note that the leng th of this 
p arameter must b e set to b alanc e system sec urity ag ainst ease of use for 
the sub sc rib ers. Setting  this p arameter too hig h may make it d iffic ult for 
system sub sc rib ers to rememb er their p assword s.
nRequiring Subscribers to Regularly Change Their Passwords
The requirement that subscribers regularly change their passwords helps 
p revent outsid e c allers from d etermining  sub sc rib er p assword s and  
g aining unauthorized  acc ess to system mailb oxes. The Days Before 
Forc ed  Password  Change p arameter on the Sub sc rib er tab  in System 
Setup  should be used  to spec ify the req uired  internal b efore sub sc rib ers 
are req uired to c hang e their mailb ox p assword s. When this parameter is 
enab led , subsc rib ers must c hang e their p assword  the first time they log  
into their mailb oxes and  after the numb er of sp ec ified  d ays exp ires b efore 
they c an p roc eed  to the main menu.
nMonitoring  Uninitialized  Mailb oxes
If the Days Before Forc ed  Password  Chang e parameter in System Setup  is 
d isab led , sub sc rib ers are not req uired  to c hang e their p assword s. This 
c an make it easier for a c aller to g uess a sub sc rib er’s p assword, 
esp ec ially if a d efault p assword  is used  for all mailb oxes instead  of 
rand omly assig ned p assword s for eac h mailb ox.
The Uninitialized  Mailb ox rep ort lists all mailb oxes for which the p assword  
has not yet b een c hanged  from the initially assig ned  p assword . It is 
rec ommend ed that this rep ort b e regularly reviewed  to d etermine whic h 
sub sc rib ers have not yet c hang ed  their p assword s. Sub sc rib ers should  
b e reminded  that they should  c hang e their p assword s reg ularly to p revent 
anyone b ut themselves from ac c essing their mailb oxes. If it is found  that 
many subsc ribers are not c hanging  their p asswords, the Days Before 
Forc ed  Password  Chang e p arameter in the System Setup utility should  b e 
enab led  to req uire them to reg ularly c hang e their p assword s.
nU s in g  Ex t e n d e d  Pa s sw o rd  Se c u r it y
Extend ed  p assword sec urity req uires sub sc rib ers to p ress the “ #”  key 
after entering  their p assword s to ac c ess their mailb oxes. If sub sc rib ers d o 
not p ress the “ #”  key, the system p auses b efore allowing  mailbox ac c ess. 
The Enab le Extend ed Password  Sec urity parameter on the Sub sc rib er tab  
in System Setup  d etermines whether the system waits for the sub sc rib er to 
p ress “ #”  or allows immed iate mailb ox ac c ess after suc c essful p assword  
entry.
This p arameter help s p revent unauthorized  users from d etermining  the 
numb er of d ig its in M2000 system mailbox password s.
NOTE:
It is rec ommend ed  that this feature b e enab led . 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
Messaging 2000 Voice Mail System 
2-4 Maintaining Message 2000 System Security 
2
nProvid ing  Notific ation of Unsuc c essful Mailb ox Login Attemp ts
The M2000 system c an send  voic e notific ation to sub sc rib ers when one or 
more unsuc c essful log in attemp ts have been mad e to their mailb oxes. 
This feature informs sub sc rib ers that someone may have attemp ted  to 
g ain unauthorized  ac c ess to their mailb oxes.
The Failed  Log in Notific ation op tion on the Class of Servic e d ialog  b ox 
determines whether this feature is enabled. The Failed Login Notify option 
on the Sub sc rib er Setting s d ialog  b ox c ontrols this feature b y ind ivid ual 
mailb ox.
When an unsuc c essful log in attempt oc c urs, it is rec ommend ed that the 
sub sc rib er c hang e their mailb ox p assword  immed iately and  notify the 
system manag er of the attemp ted  log in.
NOTE:
It is rec ommend ed  that this feature b e enab led  for all mailb oxes.
nLoc king  Sub sc rib er Mailb oxes After Unsuc c essful Login Attemp ts
The M2000 system can lock a mailbox when a caller attempting to log into 
the mailb ox is d isc onnec ted  after entering the inc orrec t p assword  a 
sp ec ified  numb er of times. A loc ked  mailb ox p revents any c aller, 
inc lud ing  the sub sc rib er, from log ging  into the mailb ox until the system 
manag er manually unloc ks the mailb ox.
Mailbox Lock-Out Option on the Class of Service dialog box determines 
whether this feature is enab led . The Mailb ox Loc k-Out op tion on the 
Sub sc rib er Setting s d ialog b ox c ontrols this feature by ind ivid ual mailb ox. 
The Consec utive Login Failures Before Loc k-Out p arameter on the 
Sub sc rib er Parameters tab in System Setup  d etermines the number of 
failed log in attempts allowed  b efore the mailb ox is loc ked , if the Mailb ox 
Loc k-Out op tion is enab led  for the mailb ox.
NOTE:
It is rec ommend ed  that this feature b e enab led  for all mailb oxes.
nMonitoring Failed Login Attempts
The Login Failure report provides a list of all unsuccessful login attempts 
to system mailb oxes. This report should  b e reviewed  p eriod ic ally to 
d etermine if there are a lot of failed log in attempts to a p artic ular mailbox 
and  when the failed  attemp ts oc c ur. A hig h numb er of failed  log in 
attemp ts may ind ic ate the mailb ox owner req uires ad d itional training or 
that an unauthorized  user is attemp ting  to g ain ac c ess to the mailb ox.
nHaving  Sub sc rib ers Rec ord  Their Name Promp ts
When sub sc rib ers rec ord  their Name promp ts, those p romp ts are voic ed  
as c onfirmation to c allers send ing  messag es to system mailb oxes. This 
ensures that messag es will b e sent to the c orrec t mailboxes. If a Name 
p rompt is not rec ord ed  for a sub sc rib er mailbox, only the mailb ox numb er 
is voic ed  to c allers sending  messages to that mailb ox. 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
Messaging 2000 Voice Mail System 
2-5 Maintaining Message 2000 System Security 
2
nDeleting Unused Mailboxes Immediately
If a mailb ox is no longer b eing  used , it is rec ommend ed  that the mailb ox 
b e immed iately d eleted  from the M2000 system. This will p revent anyone 
from g aining  unauthorized  system ac c ess throug h the mailb ox. If a 
mailbox is being reassigned to a new mailbox owner, it is strongly 
rec ommend ed that the mailb ox b e d eleted , then re-c reated .
nReq uiring  Callers to Enter Passwords to Proc eed  in V-Trees
If V-Trees are used  to d istribute or c ollec t sensitive information, suc h as 
p ric ing  d ata or c ustomer d ata, it is strong ly rec ommend ed  that you use 
the Require Password  to Proc eed  to Next Level op tion. This op tion 
requires c allers to a V-Tree to correctly enter a predefined password 
b efore they are allowed  to p roc eed  in the V-Tree. You c an use this op tion 
on multip le levels to p rotec t ind ivid ual op tions, or it c an b e used  on the 
first level of the V-Trees to limit ac c ess to the entire V-Tree. This ensures 
that only authorized c allers c an g ain ac c ess to the information p rovid ed  in 
the V-Tree.
nSec uring  the M2000 System PC
It is imp erative that the M2000 system PC b e p rotec ted  from unauthorized  
system manag ement ac c ess. Unauthorized  ac c ess to the M2000 system 
PC could  result in system setup  chang es, loss of mailb oxes and 
messag es, and  d atabase c orrup tion. The b est way to p revent 
unauthorized  system manag ement ac c ess to the M2000 system PC is to 
store the PC in a sec ure area, suc h as a loc ked  room.
If the M2000 system PC c annot b e stored  in a sec ure area, the b uilt-in PC 
sec urity features, suc h as p assword s, must b e used  to p rovid e a d eg ree 
of p rotec tion. Refer to your PC d oc umentation for information on sec urity 
features available on the PC.
Note that b efore imp lementing  sec urity features on the PC, a Luc ent 
tec hnic al sup p ort rep resentative should  b e c ontac ted  to assure that these 
features will not d isrup t M2000 system p erformanc e.
nUtilizing  Phone System Sec urity Features
Luc ent Communic ation systems have sec urity features that allow one to 
help  p revent unauthorized  ac c ess to system p orts. A Luc ent system 
rep resentative should  b e c ontac ted  to determine what sec urity features 
are availab le for the Merlin Leg end  system and  how to implement them.
nUsing  Supervisor Password s to Restrict System Manag ement Acc ess
Ac c ess to M2000 system manag ement features is p assword -protec ted . 
There are two levels of system manag er p assword s. Level 2 ac c ess allows 
a system manag er to c reate, ed it, and  d elete mailb oxes; ac c ess reports 
and  system statistic s; c reate and  sp ec ify p rompts; maintain network 
nod es; and  c reate V-Trees. Level 3 ac c ess allows a system manag er to 
p erform all level 2 tasks, to set system p arameters using the System Setup  
module, configure greetings by port, modify classes of service, and 
c onfig ure multiling ual M2000 systems. 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
Messaging 2000 Voice Mail System 
2-6 Security Recommendations for Remote Access 
2
It is rec ommend ed  that at least a 6-dig it p assword  b e used for b oth the 
level 2 and  level 3 p assword s. The long er the level 2 and  level 3 
p assword s, the more d iffic ult it b ec omes for someone to g uess them. It is 
also rec ommend ed  that all sup ervisor p assword s b e c hang ed on a 
reg ular b asis to further p rotec t ag ainst unauthorized  system manag er 
ac c ess.
nUsing  the Auto Log off Feature to Restric t System Manag ement Ac c ess
The M2000 system’s “ auto log off feature”  allows one to spec ify the 
maximum amount of time a system management session c an remain 
inac tive b efore the M2000 system automatic ally logs out that user and  
terminates the session. This feature help s p revent unauthorized  system 
manag er ac c ess. To set the auto log off, the numb er of minutes of inac tivity 
allowed  b efore log off must b e entered  in the “ Log off In_____ Minutes”  field  
on the Sup ervisor Password  d ialog  b ox when log g ing  into the system.
Security Recommendations for Remote 
Access
Remote ac c ess to the system should  b e sec ured  via the following  g uid elines:
nAll remote ac c ess logins to the system must b e ad ministered  to req uire the 
use of a sec ond ary p assword 
nThe end -user must p eriod ic ally/freq uently c hang e all sec ond ary 
passwords. After changing the secondary passwords, the end-user 
should  notify the ap p rop riate Luc ent supp ort org anization(s) that the 
p assword s have b een c hanged .
n The mod em c onnec tion to the system should  b e “ d isab led ”  when it is not 
req uired for use b y b enefit p ersonnel. This c onnec tion should  b e enab led  
only b y the system administrator on an “ as need ed”  b asis.  
						

							New and Updated Security Checklists 
3-1 Overview 
3
BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
3
3New and Updated Security 
Checklists
Overview
The following c hec klists d esc rib e sec urity features for a new Luc ent 
Tec hnolog ies p rod uc t, the Messag ing  2000 Voic e Mail System, and  up d ates the 
sec urity feature c hec klist for several PARTNER c ommunic ations systems and  
PARTNER mail systems. 
NOTE:
The c hec klists p rovid e sp ac e for marking  the features as you c omplete 
them and  for writing  notes if nec essary. 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
New and Updated Security Checklists 
3-2 Messaging 2000 Voice Mail System 
3
Messaging 2000 Voice Mail System
See also the g eneral sec urity c hec klist for all BCS Prod uc ts in the BC S Pro d u c t s 
Sec urity Handb ook
, 555-025-600, Ap p end ix H, and  see the sec urity list for the 
host c ommunic ations system.
C us tom er : _________________________________________
PBX Typ e: _________________________________________
Loc ati on: _________________________________________
N ew  Ins tal l: _________________________________________
Sys tem  U p g r ad e: _________________________________________
Por t A d d i tio ns : _________________________________________
Table 3-1. Messaging 2000 Voice Mail System 
Y/N
1Note N/A
System Administration
Passwords
[ Req uired ]  Set the Minimum Leng th 
of Password  p arameter on the 
Sub sc rib er tab in System Setup  at 
least 1 d ig it hig her than the numb er 
of d ig its system mailb oxes.
[ Req uired ]  Set the Days Before 
Forc ed  Password  Change 
p arameter on the Sub sc rib er tab  in 
System Setup  to req uire 
sub sc rib ers to reg ularly c hang e 
their mailbox passwords. The 
rec ommend ed  setting  is a value 
from 182 to 365.
[ Req uired ]  Use at least 6-d ig it 
level 2 and  level 3 sup ervisor 
p assword s to p revent unauthorized  
system manag er ac cess. 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
New and Updated Security Checklists 
3-3 Messaging 2000 Voice Mail System 
3
[ Req uired ]  All remote ac c ess 
logins to the system must b e 
ad ministered  to req uire the use of a 
sec ond ary p assword .
[ Rec ommend ed]  Use the 
Rand omly Generated  method of 
assigning passwords to new 
mailb oxes.
[ Rec ommend ed]  Reg ularly monitor 
the Uninitialized  Mailb ox rep ort to 
d etermine if subsc rib ers have 
changed their mailboxes 
p assword s. Remind  sub scrib ers 
that have not initialized  their 
mailb oxes that they should  c hange 
their p asswords immed iately to 
p revent unauthorized  ac c ess to 
their mailb oxes.
[ Rec ommend ed]  Ac tivate the 
Enab le Password  Sec urity 
p arameter on the Sub sc rib er tab  in 
System Setup  to req uire 
sub sc rib ers to p ress the “ #”  key 
after they finish entering  their 
p assword s.
[ Rec ommend ed]  Write d own 
level 2 and  level 3 p assword s and  
keep  them in a sec ure plac e.
[ Rec ommend ed]  Notify the loc al 
servic e p rovid er of any c hang es to 
level 2 or level 3 sup ervisor 
p assword s in case remote 
maintenance is req uired.
Log in Attemp ts
[ Req uired ]  Enab le the Failed  Log in 
Notific ation in sub sc ribers’ c lasses 
of servic e and  the Failed  Log in 
Notify op tion on the Sub sc rib er 
Setting s d ialog  b ox so the system 
notifies sub sc rib ers when one or 
more unsuc c essful log in attempts 
are mad e to their mailb oxes.
Table 3-1. Messaging 2000 Voice Mail System  — Continued
Y/N
1Note N/A 
						

							BCS Products 
Security Handbook Addendum  585-025-600ADD  Issue 1
May 1999
New and Updated Security Checklists 
3-4 Messaging 2000 Voice Mail System 
3
[ Req uired ]  Set the Consec utive 
Log in Failures Before Loc k-Out 
p arameter on the Sub sc rib er tab  in 
System Setup  to sp ec ify how many 
unsuc c essful log in attemp ts are 
allowed before mailboxes are 
loc ked .
[ Req uired ]  Enab le the Mailb ox 
Loc k-Out Op tion in subsc ribers’ 
c lasses of servic e and  the Mailb ox 
Loc k-Out op tion on the Sub sc rib er 
Setting s d ialog  b ox to loc k 
sub sc rib er mailb oxes after the 
numb er of unsuc c essful log in 
attemp ts spec ified in the 
Consec utive Log in Failures Before 
Loc k-Out parameter have 
oc c urred .
[ Rec ommend ed]  Reg ularly monitor 
the Log in Failure rep ort to 
d etermine if a hig h numb er of 
unsuc c essful log in attemp ts are 
occ urring  on a mailb ox or if the 
login attemp ts are oc c urring after 
b usiness hours.
Misc ellaneous
[ Req uired ]  Set the Auto Log off 
feature to a low value to ensure that 
the M2000 system returns to 
sec urity level 1 after a short p eriod  
of inac tivity.
[ Rec ommend ed]  When Quic k 
Assist is run in recover mod e from 
the Quic k Assist ic on in the Luc ent 
fold er, sp ec ify a Mailb ox to 
Receive Unattac hed Messages on 
the Rec over Files d ialog  b ox.
Table 3-1. Messaging 2000 Voice Mail System  — Continued
Y/N
1Note N/A