Lucent Technologies Audix Administration And Data Acquisition Guide

Troubleshooting 
A-1 Establishing a Connection to the System 
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AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
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Troubleshooting
This ap p end ix provid es ad d itional information not found in the c ommand 
d esc rip tions ab out error messag es and  p ossib le ab normal outp ut from the 
AUDIX Ad ministration and  Data Ac q uisition Pac kag e (ADAP) c ommands. 
Establishing a Connection to the 
System
We rec ommend  that you use a Terminal Emulator (suc h as 513) to d...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Troubleshooting 
A-2 Interactions Between Terminals On AUDIX Systems 
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Interactions Between Terminals On 
AUDIX Systems
You should  b e aware of the fac t that ac tivity on the maintenanc e terminal c an 
affec t the b ehavior of data retrievals from the ad ministration p ort. The op erations 
that are most sensitive to these interac tions are retrieval of error and  alarm log  
d ata. For examp le, a p erson on the...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Troubleshooting 
A-3 Alogin (Automated Login) Problems 
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Alogin (Automated Login) Problems
To use alogin
, make sure that your c onfiguration c omp lies with the g uid elines 
described in Chap ter 2, Installation
. 
If the alogin
 c ommand  d oes not make a suc c essful c onnec tion, inc lud e the -v
 
flag  the next time you run the c ommand . This op tion (the verb ose flag ) will 
d isp lay on the sc reen all input...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Troubleshooting 
A-4 Common Problems and Solutions 
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Problems Encountered During Data Retrieval or
Database Modification:
ProblemIf you attemp t either to retrieve the voice mail system data or to chang e 
a sub sc rib er rec ord , you may encounter the following  error: 
FATAL ERROR:  HARDWARE ERROR; Cannot 
write auxiliary port 1.
Processing stopped.
If this hap p ens, you have not log g ed  into the voic e mail system....

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Troubleshooting 
A-5 Common Problems and Solutions 
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ProblemIf your hard ware setup  includes an IBM monochrome d isp lay, you won’t 
b e ab le to use g rap hic  outp ut (this inc lud es viewing  on-line help  
information for the PC2AUDIX interfac e). 
SolutionWith the g rap hic s software, the only solution is to use another monitor. 
You c an eliminate the p rob lem with viewing  the on-line help information 
b y using...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Troubleshooting 
A-6 Common Problems and Solutions 
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RS-232 Driver Errors 
B-1 Converting Error Return Codes into RS-232 Driver Error Codes 
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AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
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RS-232 Driver Errors
If a d river error oc c urs d uring  the form retrieval p roc ess, the d ata ac q uisition 
software writes a text messag e, c ontaining  an error return c od e in hexad ec imal 
format, to your sc reen. This ap p end ix c ontains: 
nA driver error table 
nDirec tions for c onverting  the hexad ec imal error...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
RS-232 Driver Errors 
B-2 Converting Error Return Codes into RS-232 Driver Error Codes 
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For examp le, in the following  table, the error numb er 85 (shown on the first 
line below) is the b inary numb er 10000101 (shown on the sec ond  line). 
In the b inary numb er 10000101, eac h b inary d ig it is c alled  a b it. A 
one 
means the b it is on, while a 
zero means the b it is off. 
Th e  b i t  
positions, read ing...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
RS-232 Driver Errors 
B-3 Converting Error Return Codes into RS-232 Driver Error Codes 
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4. Notic e whether a 1 is in any of the b it p ositions 3, 4, 5, 6, or 7. 
5. Look up  the c orresp ond ing bit p osition numb er in the d river error tab le to 
ob tain further error information. 
For examp le, in the examp le c onversion table ab ove, b it numb er 7 is on. If 
you look in the d river error tab le, you will see that...

AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
RS-232 Driver Errors 
B-4 Converting Error Return Codes into RS-232 Driver Error Codes 
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