Lucent Technologies A Portable Guide To Voice Messaging

							* R or * 7=  Return to Ac tivity Menu 5
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
General
Log in  
quickly From your phone, dial the system 
number, press # only (you don’t need 
to type your extension), and  enter your 
password.
Log in from
anywhereFrom a phone connected to your com-
pany’s system, dial the system exten-
sion, then enter your extension and 
password.
From any phone not connected to your 
company’s system, dial the complete 
phone number, including local prefix 
(and the area code if long distance), 
then enter your extension and pass-
word.
Log in after
leaving a 
messageAfter you get the greeting for another 
user’s voice mailbox, you can press 
* 
R to log into your voice mailbox. Press 
* R immediately or leave a message 
and then press 
* R. This tip is extra 
useful for long distance or pay calls 
because you can leave and get mes-
sages with one phone call.
Dial ahead If you know what buttons to push, push 
them without waiting for the system to 
respond.  NOTE: You  can’t bypass 
error beeps and  important system mes-
sages. 
Tips and Highlights 
						

							6* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Getting Messages
Use Help  For help, press * H or *
 4. The system 
states your current options or the next 
step. 
Avoid using
obvious 
passwordsDo not use a password that would be 
easy for someone else to guess. See 
page 13.
Also, do not put your password on a 
programmable function key or speed-
dial key.
Scan
messages
quicklyYou can automatically play all of your 
messages by pressing just two buttons. 
Scanning is extra useful with a car 
phone.  See page 17. 
Use playback
controlsWhen listening to messages, you have 
controls for loudness, speed, stepping 
back and forth  pausing, and repeating 
messages. See page 34.
Make your
mailbox 
bigger when 
awayWhen youre on vacation or away  
from your phone for an extended 
period, ask your system administrator 
to temporarily make your  mailbox 
bigger.  Youll reduce  the chance of it 
filling up so callers cant leave mes-
sages. Also,  change your personal 
greeting to tell callers who else to talk 
to while you’re away.
Tips and Highlights (Cont) 
						

							* R or * 7=  Return to Ac tivity Menu 7
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Delete old
messagesYour mailbox has limited space.  
When its getting full, the system tells 
you.Delete messages or greetings you 
dont need.  
Answer
messages 
from
your mailboxAnswer a message sent by another 
user immediately after  listening to it, 
either by pressing  1 0 to call the per-
son or by pressing 1 7, 1 1 9, or 1 1 6 
to send them a return voice mail mes-
sage. See page 16.
Forward 
messagesYou can forward a message to  
another user or a list of users  immedi-
ately after listening to it.  After you 
forward it, you return  to the original 
place in your mailbox. See page 16. 
To forward to a mailing list, press 
* L 
or 
* 5 to specify the list’s address.
Tips and Highlights (Cont) 
						

							8* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Leaving Messages When No One Answers
Use play-
back and 
record
controlsTo listen to and edit the messages you 
leave when theres no answer, you have 
many controls. See pages 31 and 34. 
Bypass 
greetings 
and record 
immediatelyYou dont have to listen to  another 
users call answer greeting. You can, 
instead, press 1 to  bypass the greeting 
and begin  recording immediately.  
Use direc-
tory assis-
tanceIf you dont know the extension of 
another user, find it with your voice 
messaging system.  Log in, press 
* * N 
or 
*
 * 6 and enter the persons name, 
last name first.  The system tells you 
the extension. 
Transfer to 
an extensionBefore or after leaving a message for 
another user, you can transfer to 
another extension. To do this, press 
* T 
or 
*
 8. Then enter the extension and #. 
NOTE: 
this option may not be active on 
your system.
Transfer to 
operatorBefore or after leaving a message for 
another user, you can transfer to the 
users secretary or operator by pressing 
0. NOTE: 
this option may not be active on 
your system.
Make 
messages 
priorityWhen you want someone to listen to 
your message right away, send it as a 
priority message.  See page 31. NOTE: 
this option may not be available for all 
users
.
Tips and Highlights (Cont) 
						

							* R or * 7=  Return to Ac tivity Menu 9
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Recording Voice Mail
Sending Voice Mail
Make 
messages 
privateTo prevent another user from forward-
ing a message you leave, make it pri-
vate.  See page 31. 
Use a guest 
passwordTo save time, leave messages  directly 
in another users mailbox.  Dial the sys-
tem number, then enter the extension 
and  guest password (available from 
your system administrator). You can 
leave messages, but you can’t get mes-
sages.
Customers or other callers can also 
save time by using the guest password. 
So give it to them, along with your sys-
tem number and extension.
Use playback 
and record 
controlsTo listen to and edit the messages 
you send, you have many controls. 
See pages 14 and 34.
Make 
messages 
priorityWhen you want someone to listen to 
your message right away, send it as 
a priority message.  See page 15. 
NOTE: 
this option may not be avail-
able for all users
.
Make 
messages 
privateTo prevent another user from for-
warding a message you send, make 
it private.  See page 15. 
Tips and Highlights (Cont) 
						

							10* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Save
messages you 
sendBefore sending a message, you can 
save it in the Outgoing Message file 
by pressing 4. Retrieve the message 
later to use again. See pages 15 and 
24.
Check on 
receipt of 
messages you 
sendAfter you send a message, check 
your Outgoing Message file to see if 
the message was delivered and if the 
person listened to it.  See page 24.
Delete 
outgoing/ filed 
messagesDelete messages filed in the Outgo-
ing Message file. Filed outgoing 
messages can unnecessarily use sys-
tem storage.
Schedule 
deliverySchedule a message for delivery to 
others at a specified time and date. 
Use the system as a calendar/
reminder by scheduling messages to 
yourself. See page 15.
Use mailing 
listsCreate a mailing list of extesions.  
Then send your message to one des-
tination — the mailing list.  All 
extensions in the list receive the 
message.  See page  26. You can also 
forward messages to a mailing list.
Send 
messages to a 
name, not an 
extensionWhen you send a message and dont 
know the extension of the recipient, 
press 
* A or * 2. Then enter the per-
sons name, last name first. 
* A or * 
2 switches you back and forth 
between extension and name .
Tips and Highlights (Cont) 
						

							* R or * 7=  Return to Ac tivity Menu 11
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
After you log in, you are at the Activity Menu (see page 2). 
The system voice prompts tell you what to do and what your 
options are. At any time, press * H or * 4 to get information 
about your current options.
Important: Change your password immediately after 
you log into AUDIX the first time. The system may require 
you to do this. See page 13.
Logging In 
						

							12* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Record your own name to replace the system greeting for 
your voice mailbox. Callers will hear your voice instead of 
AUDIX and feel more comfortable about leaving messages.
If the system asks you to record your name as you log in, 
you must press 1 and begin at step 2 in the instructions 
below. You can record your name at any time after logging 
in by following the entire procedure, beginning at step 1.
1. Press 5 5 from the Activity Menu.
2. Say your name after the tone.
3. Press 1.
5. Press 1.
6. Press # to approve.
4. Press one of the following
- 1 to re-record (return to step 2). 
- 2 3 to play back.
OPTIONAL
Tips
You usually d on’t have to wait for the voic e p romp ts.  In 
most c ases, you c an dial throug h them to enter a c om-
mand  
without waiting  and from anywhere in the system.  
You c an’t d ial throug h errors and imp ortant messages the 
system wants you to hear.  When you try to d ial throug h 
p romp ts at these times, you hear a beep.
After leaving a c all answer messag e, ac c ess your own 
voic e mailb ox b y p ressing  
* R
 or * 7. NOTE: this c ap a-
b ility may not b e available on your system.
Sc hed ule a voic e message to yourself as a meeting  
reminder (p . 15).
Record Your Name 
						

							* R or * 7=  Return to Ac tivity Menu 13
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Change your password immediately after you become an 
AUDIX subscriber. You should also continue to change 
your password at least once every three months.
If the system asks you to change your password as you log 
in, you must press 1 and begin at step 2 in the instructions 
below. You can change your password at any time after log-
ging in by following the entire procedure, beginning at step 
1.
1. Press 5 4 from the Activity Menu.
2. Enter new password (up to 15 digits) and press #.
3. Re-enter new password and press #.
Caution:
Do not use a password that uses:
- Ascending or descending digits (for example, 1234 or 
4321)
- The same digits (for example 0000)
- Digits corresponding to your name or initials (for exam-
ple, 5646 for John)
- Current year (for example, 1993)
- The same number as your extension (for example, 
extension 3455, password 3455)
- Reverse extension (for example, extension 3455, pass-
word 5543)
- Numbers that identify you, such as your social security 
number, employee ID, room number, or department
Also, do not put your password on a programmable func-
tion key or speed-dial key.
Change Your Password 
						

							14* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Recording Your Message
1. Press 1 from the Activity Menu.
You can skip the prompt by pressing 1 again.
2. Record at the tone.
3. Press # to approve message.
Addressing Your Message
4. Do one of the following:
- Enter recipient’s address 
and press #.
- To send to multiple
recipients via a mailing
list:
a. Press 
* L to access 
a list.
a. Enter list owner’s 
extension and press #. 
(If you’re the owner, 
just press #.)
a. Enter list ID (name)
and press #.
Repeat step 4 for additional 
recipients.
5. Press # to approve 
addressing.
•Press 1 to stop recording or pause.
Editing Your Message
•Press one of the following:
-1 to continue recording. 
-2 3 to play back. See additional Playback 
Options on page 17 or 34.
-
* D or * 3 to delete (and begin again)     OPTIONAL
Tips
Pre s s  * A
 or * 2
 to 
switc h b etween 
numb er and name 
add ressing. Enter 
last name first.  
(See the alp ha-
betic  keyp ad refer-
enc e on p age 34.)
You c an use only 
your mailing lists 
and those of other 
users on your 
Aud ix system.
Pre s s  
* D
 or * 3
 to 
delete an in-
c orrec t ad dress or 
list.
To review 
add resses press
 
* 1
.
Record and Send Messages