LG G5 User Guide

Appendix131
FAQ
This chapter lists some problems you might encounter when using 
your phone. Some problems require you to call your service provider, 
but most are easy to fix yourself.
Message Possible causes Possible corrective measures
SIM card errorThere is no SIM card in 
the phone or it is inserted 
incorrectly. Make sure the SIM card is 
correctly inserted.
No network 
connection/ 
Dropped 
network Signal is weak or you 
are outside the carrier 
network.
Move toward a window or 
into an open area....

Appendix132
Message Possible causes Possible corrective measures
Calls not 
availableDialing error
New network not authorized.
New SIM card inserted. Check for new restrictions.
Pre-paid charge limit 
reached. Contact service provider or 
reset limit with PIN2.
Phone cannot 
be turned on On/Off key pressed too 
briefly.
Press the On/Off key for at 
least two seconds.
Battery is not charged. Charge battery. Check the 
charging indicator on the 
display.
Charging 
error Battery is not charged. Charge...

Appendix133
Message Possible causes Possible corrective measures
Files do not 
openUnsupported file format Check the supported file 
formats.
The screen 
does not turn 
on when I 
receive a call. Proximity sensor problem If you use a protection tape 
or case, make sure it has not 
covered the area around the 
proximity sensor. Make sure 
that the area around the 
proximity sensor is clean
No sound Vibration mode Check the settings status in 
the sound menu to make sure 
you are not in vibration or no...

Appendix134
Anti-Theft Guide
Set up your device to prevent other people from using it if it's been 
reset to factory settings without your permission. For example, if 
your device is lost, stolen, or wiped, only someone with your Google 
account or screen lock information can use the device.
All you need to make sure your device is protected is:
•	 Set a screen lock: If your device is lost or stolen but you have a 
screen lock set, the device can't be erased using the Settings menu 
unless your...

Appendix135
More information
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and other open 
source licenses, that is contained in this product, please visit 
http://opensource.lge.com.
In addition to the source code, all referred licenses terms, warranty 
disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM 
for a charge covering the cost of performing such distribution (such 
as the cost...

Appendix136
DOLBY AUDIO
Manufactured under license from Dolby Laboratories. Dolby, 
Dolby Audio, and the double-D symbol are trademarks of Dolby 
Laboratories.
Type C-HDMI
•	You may not need to connect the charger with Type C-HDMI 
adaptor to display the content of the screen. Connect the charger 
to reduce battery consumption.
•	 When you connect the device with Type C-HDMI adaptor or HDMI 
cable, you can view the UHD video on the TV, projector, or monitor. 
You need the UHD supporting adaptor and HDMI...

Appendix137
Laser safety statement
CDRH Compliance
THIS PRODUCT COMPLIES WITH APPLICABLE REQUIREMENT OF 
THE DHHS PERFORMANCE STANDARD FOR LASER PRODUCT, 21 
CFR SUBCHAPTER J.
Caution!
This product employs a laser system. To ensure proper use of this 
product, please read this owner’s manual carefully and retain for 
future reference. Should the unit require maintenance, contact an 
authorized service center.
Use of controls, adjustments, or the performance of procedures 
other than those specified...

For Your Safety
06  

For Your Safety139
Important Information
This user guide contains important information on the use and operation of 
this phone. Please read all the information carefully for optimal performance 
and to prevent any damage to or misuse of the phone. Any changes or 
modifications not expressly approved in this user guide could void your 
warranty for this equipment. Any changes or modifications not expressly 
approved by the manufacturer could void the user’s authority to operate the 
equipment.
Before You...

For Your Safety140
•	Do not drop, strike, or shake your phone severely. It may harm 
the internal circuit boards of the phone.
•	Do not use your phone in high explosive areas as the phone 
may generate sparks.
•	Do not damage the power cord by bending, twisting, pulling, 
or heating. Do not use the plug if it is loose as it may cause 
electric shock or fire.
•	 Do not place any heavy items on the power cord. Do not 
allow the power cord to be crimped as it may cause electric 
shock or fire.
•	 Do not...