LG G5 User Guide
Have a look at the manual LG G5 User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1069 LG manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Appendix131 FAQ This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself. Message Possible causes Possible corrective measures SIM card errorThere is no SIM card in the phone or it is inserted incorrectly. Make sure the SIM card is correctly inserted. No network connection/ Dropped network Signal is weak or you are outside the carrier network. Move toward a window or into an open area. Check the network operator coverage map. Operator applied new services. Check whether the SIM card is more than 6~12 months old. If so, change your SIM or USIM card at your network provider's nearest branch. Contact your service provider. Codes do not match To change a security code, confirm the new code by re-entering it. If you forget the code, contact your service provider. The two codes you entered do not match No applications can be set Not supported by service provider or registration required. Contact your service provider. Downloaded application causes a lot of errors. Remove the application. 1. Tap Settings. 2. Tap General Apps. 3. Tap the app Uninstall.
Appendix132 Message Possible causes Possible corrective measures Calls not availableDialing error New network not authorized. New SIM card inserted. Check for new restrictions. Pre-paid charge limit reached. Contact service provider or reset limit with PIN2. Phone cannot be turned on On/Off key pressed too briefly. Press the On/Off key for at least two seconds. Battery is not charged. Charge battery. Check the charging indicator on the display. Charging error Battery is not charged. Charge battery. Outside temperature is too hot or cold. Make sure phone is charging at a normal temperature. Contact problem Check the charger and its connection to the phone. No voltage Plug the charger into a different outlet. Charger defective Replace the charger Wrong charger Use only original LG accessories. Number not allowed. The Fixed dialing number function is on. Check the Settings menu and turn the function off. Impossible to receive/ send SMS & photos Memory full Delete some data, such as applications or messages from your phone to make more memory available.
Appendix133 Message Possible causes Possible corrective measures Files do not openUnsupported file format Check the supported file formats. The screen does not turn on when I receive a call. Proximity sensor problem If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or no interruptions mode. Hangs up or freezes Intermittent software problem If the screen freezes or the phone does not respond when you try to operate it, remove the battery and reinsert it. Then power the phone back on. Alternatively, try to perform a software update through the website. Check the battery module Inserted wrong battery module. Inserted damaged module or insert the module not properly. See Installing the battery for details. Device specifications may vary, depending on the area and mobile service provider. To purchase additional battery modules or compatible optional items, contact an LG Electronics Service Center for support.
Appendix134 Anti-Theft Guide Set up your device to prevent other people from using it if it's been reset to factory settings without your permission. For example, if your device is lost, stolen, or wiped, only someone with your Google account or screen lock information can use the device. All you need to make sure your device is protected is: • Set a screen lock: If your device is lost or stolen but you have a screen lock set, the device can't be erased using the Settings menu unless your screen is unlocked. • Add your Google account on your device: If your device is wiped but you have your Google account on it, the device can't finish the setup process until your Google account information is entered again. After your device is protected, you'll need to either unlock your screen or enter your Google account password if you need to do a factory reset. This ensures that you or someone you trust is doing the reset. • Do not forget your Google account and password you added to your device prior to performing a factory reset. If you can't provide the account information during the setup process, you won't be able to use the device at all after performing the factory reset.
Appendix135 More information Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred licenses terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you purchased the product. Regulatory and Safety To view regulatory marks and related information on your phone, go to Settings General Regulatory and Safety. Trademarks • Copyright© 2016 LG Electronics, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Group and its related entities. • Google™, Google Maps™, Gmail™, YouTube™, Hangouts™ and Play Store™ are trademarks of Google, Inc. • Bluetooth Ⓡ is a registered trademark of Bluetooth SIG, Inc. worldwide. • Wi-Fi Ⓡ and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. • All other trademarks and copyrights are the property of their respective owners.
Appendix136 DOLBY AUDIO Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories. Type C-HDMI • You may not need to connect the charger with Type C-HDMI adaptor to display the content of the screen. Connect the charger to reduce battery consumption. • When you connect the device with Type C-HDMI adaptor or HDMI cable, you can view the UHD video on the TV, projector, or monitor. You need the UHD supporting adaptor and HDMI cable for UHD output. • Copyright protected content (DRM/HDCP) may be limited depending on your output device. You may be only able to view it on your own device screen. • Some video files may not be played properly depending on the hardware performance or memory limit. • Some videos may not be played properly depending on the screen resolution, frame per second, average bit transfer rate, or encoding settings. • If the screen is cut or displayed abnormally, change the screen size into the original size on the TV or monitor. • The devices can mutually connect with themselves by connecting them with Type C-HDMI adaptor and HDMI cable even if the power is turned off. • If the TV, projector, monitor do not output the screen, disconnect the HDMI cable with the adaptor for a moment. Some adaptors may not mutually connected with each other.
Appendix137 Laser safety statement CDRH Compliance THIS PRODUCT COMPLIES WITH APPLICABLE REQUIREMENT OF THE DHHS PERFORMANCE STANDARD FOR LASER PRODUCT, 21 CFR SUBCHAPTER J. Caution! This product employs a laser system. To ensure proper use of this product, please read this owner’s manual carefully and retain for future reference. Should the unit require maintenance, contact an authorized service center. Use of controls, adjustments, or the performance of procedures other than those specified herein may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure or make direct contact with the laser.
For Your Safety139 Important Information This user guide contains important information on the use and operation of this phone. Please read all the information carefully for optimal performance and to prevent any damage to or misuse of the phone. Any changes or modifications not expressly approved in this user guide could void your warranty for this equipment. Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Before You Start Violation of the instructions may cause serious injury or death. WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. • Never place your phone in a microwave oven as it will cause the battery to explode. • When riding in a car, do not leave your phone or set up the hands-free kit near the air bag. If wireless equipment is improperly installed and the air bag is deployed, you may be seriously injured. • Do not dispose of your phone near fire or with hazardous or flammable waste. You should dispose of your phone in accordance with all applicable laws. • Do not use the phone in areas where its use is prohibited. (For example: aircraft) • Do not expose the battery charger or adapter to direct sunlight or use it in places with high humidity, such as a bathroom. • Do not use harsh chemicals (such as alcohol, benzene, thinners, etc.) or detergents to clean your phone. This could cause a fire.
For Your Safety140 • Do not drop, strike, or shake your phone severely. It may harm the internal circuit boards of the phone. • Do not use your phone in high explosive areas as the phone may generate sparks. • Do not damage the power cord by bending, twisting, pulling, or heating. Do not use the plug if it is loose as it may cause electric shock or fire. • Do not place any heavy items on the power cord. Do not allow the power cord to be crimped as it may cause electric shock or fire. • Do not handle the phone with wet hands while it is being charged. It may cause an electric shock or seriously damage your phone. • Do not disassemble the phone. • Do not place or answer calls while charging the phone as it may short-circuit the phone and/or cause electric shock or fire. • Do not attempt to repair or modify the device yourself. Your device is equipped with an internal rechargeable battery which should be replaced only by LG or an authorized LG repair center. • You should never attempt to open or disassemble this device yourself and doing so may cause damage that voids your warranty. • Make sure that no sharp-edged items, such as animal’s teeth or nails, come into contact with the battery. This could cause a fire. • Be careful that children do not swallow any parts (such as earphone, connection parts of the phone, etc.) This could cause asphyxiation or suffocation resulting in serious injury or death.