LG Escape 2 Owners Manual

							91
Troubleshooting
Message Possible causes Possible corrective measures
Charging error Battery is not charged. Charge battery.
Outside temperature is 
too hot or cold.
Make sure phone is charging at a 
normal temperature.
Contact problem Check the charger and its connection 
to the phone.
No voltage Plug the charger into a different outlet.
Charger defective Replace the charger.
Wrong charger Use only original LG accessories.
Number not 
allowed. The Fixed dialing 
number function is on. Check the Settings menu and turn the 
function off.
Impossible to 
receive/ send 
text messages 
& photos Memory full
Delete some messages from your 
phone.
Files do not 
open Unsupported file format Check the supported file formats. 
						

							92Troubleshooting
Message Possible causes Possible corrective measures
The screen 
does not turn 
on when I 
receive a call. Proximity sensor 
problem If you use a protection tape or case, 
make sure it has not covered the area 
around the proximity sensor. Make 
sure that the area around the proximity 
sensor is clean.
No sound Vibration mode Check the settings status in the sound 
menu to make sure you are not in 
vibration or silent mode.
Hangs up or 
freezes Intermittent software 
problem Try to perform a software update 
through the website. 
						

							93
For Your Safety
Important Information
This user guide contains important information on the use and operation \
of this phone. Please 
read all the information carefully for optimal performance and to preven\
t any damage to or misuse 
of the phone. Any changes or modifications not expressly approved in thi\
s user guide could void 
your warranty for this equipment. Any changes or modifications not expre\
ssly approved by the 
manufacturer could void the user’s authority to operate the equipment.
Before You Start
Violation of the instructions may cause serious injury or death.
WARNING: This product contains chemicals known to the State of California to cau\
se cancer and 
birth defects or other reproductive harm. 
Wash hands after handling. 
  Never use an unapproved battery since this could damage the phone 
and/or battery and could cause the battery to explode.
  Never place your phone in a microwave oven as it will cause the battery \
to explode.
  Never store your phone in temperatures less than -4°F or greater than\
 
122°F. 
  Do not dispose of your battery near fire or with hazardous or flammable \
materials. 
						

							94For Your Safety
  When riding in a car, do not leave your phone or set up the hands-free 
kit near the air bag. If wireless equipment is improperly installed and \
the air bag is deployed, you may be seriously injured.
  Do not use the phone in areas where its use is prohibited. (For example\
: 
aircraft)
  Do not expose the battery charger or adapter to direct sunlight or use i\
t 
in places with high humidity, such as a bathroom.
   Do not use harsh chemicals (such as alcohol, benzene, thinners, etc.) \
or 
detergents to clean your phone. This could cause a fire.
  Do not drop, strike, or shake your phone severely. It may harm the 
internal circuit boards of the phone.
  Do not use your phone in high explosive areas as the phone may 
generate sparks.
  Do not damage the power cord by bending, twisting, pulling, or heating. \
Do not use the plug if it is loose as it may cause electric shock or fir\
e.
  Do not place any heavy items on the power cord. Do not allow the 
power cord to be crimped as it may cause electric shock or fire.
  Do not handle the phone with wet hands while it is being charged. It 
may cause an electric shock or seriously damage your phone. 
						

							95
For Your Safety
  Do not disassemble the phone.
  Do not place or answer calls while charging the phone as it may short-
circuit the phone and/or cause electric shock or fire.
  Do not hold or let the antenna come in contact with your body during 
a call.
  Make sure that no sharp-edged items, such as animal’s teeth or nails, 
come into contact with the battery. This could cause a fire.
  Store the battery out of reach of children.
  Be careful that children do not swallow any parts (such as earphone, 
connection parts of the phone, etc.) This could cause asphyxiation or 
suffocation resulting in serious injury or death.
  Unplug the power cord and charger during lightning storms to avoid 
electric shock or fire.
  Only use the batteries and chargers provided by LG. The warranty will 
not be applied to products provided by other suppliers.
  Only authorized personnel should service the phone and its accessories. \
Faulty installation or service may result in accidents and consequently \
invalidate the warranty.
  An emergency call can be made only within a service area. For an 
emergency call, make sure that you are within a service area and that 
the phone is turned on. 
						

							96For Your Safety
  Your phone is an electronic device that generates heat during normal 
operation. Extremely prolonged, direct skin contact in the absence of 
adequate ventilation may result in discomfort or minor burns. Therefore,\
 
use care when handling your phone during or immediately after 
operation.
  Use and store your phone in temperatures between 0°C/32°F and 
45°C/113°F, if possible. Exposing your phone to extremely low or high 
temperatures may result in damage, malfunction, or even explosion.   
						

							97
For Your Safety
HAC statementThis phone has been tested and rated for use with hearing aids for some \
of the wireless 
technologies that it uses. However, there may be some newer wireless technologies used 
in this phone that have not been tested yet for use with hearing aids. I\
t is important to try 
the different features of this phone thoroughly and in different locatio\
ns, using your hearing 
aid or cochlear implant, to determine if you hear any interfering noise.\
 Consult your service 
provider or the manufacturer of this phone for information on hearing ai\
d compatibility. 
If you have questions about return or exchange policies, consult your se\
rvice provider or 
phone retailer.
FCC RF Exposure InformationWARNING! Read this information before operating the phone.In August 1996, the Federal Communications Commission (FCC) of the Uni\
ted States, 
with its action in Report and Order FCC 96-326, adopted an updated safet\
y standard for 
human exposure to Radio Frequency (RF) electromagnetic energy emitted \
by FCC regulated 
transmitters. Those guidelines are consistent with the safety standard p\
reviously set by 
both U.S. and international standards bodies. The design of this phone c\
omplies with the 
FCC guidelines and these international standards.
Body-worn OperationThis device was tested for typical use with the back of the phone kept 0\
.39 inches (1.0 
cm) from the body. To comply with FCC RF exposure requirements, a minimum separation 
distance of 0.39 inches (1.0 cm) must be maintained between the user’\
s body and the 
back of the phone. Any belt-clips, holsters, and similar accessories con\
taining metallic 
components may not be used. Avoid the use of accessories that cannot maintain 0.39 
inches (1.0 cm) distance between the user’s body and the back of the phone and have not 
been tested for compliance with FCC RF exposure limits. 
						

							98For Your Safety
CautionUse only the supplied antenna. Use of unauthorized antennas (or modific\
ations to the 
antenna) could impair call quality, damage the phone, void your warranty and/or violate FCC 
regulations.
Dont use the phone with a damaged antenna. A damaged antenna could caus\
e a minor skin 
burn. Contact your local dealer for a replacement antenna.
Consumer Information About Radio Frequency EmissionsYour wireless phone, which contains a radio transmitter and receiver, emits radio 
frequency energy during use. The following consumer information addresse\
s commonly 
asked questions about the health effects of wireless phones.
Are wireless phones safe?
Scientific research on the subject of wireless phones and radio frequenc\
y (“RF”) energy has 
been conducted worldwide for many years, and continues. In the United St\
ates, the Food 
and Drug Administration (“FDA”) and the Federal Communications C\
ommission (“FCC”) 
set policies and  procedures for wireless phones. The FDA issued a websi\
te publication 
on health issues related to cell phone usage where it states, “The sc\
ientific community 
at large … believes that the weight of scientific evidence does not s\
how an association 
between exposure to radiofrequency (RF) from cell phones and adverse h\
ealth outcomes. 
Still the scientific community does recommend conducting additional rese\
arch to address 
gaps in knowledge. That research is being conducted around the world and\
 FDA continues 
to monitor developments in this field. You can access the joint FDA/FCC website at http://
www.fda.gov (under “c”in the subject index, select Cell Phones > Res\
earch). You can also 
contact the FDA toll-free at (888) 463-6332 or  (888) INFO-FDA. In J\
une 2000, the FDA 
entered into a cooperative research and development agreement through wh\
ich additional 
scientific research is being conducted. The FCC issued its own website  \
publication stating 
that “there is no scientific evidence that proves that wireless phone\
 usage can lead to 
cancer or a variety of other problems, including headaches, dizziness or\
 memory loss.” This  
publication is available at http://www.fcc.gov/cgb/ cellular.html or through the FCC at (888) 
225-5322 or (888) CALL-FCC. 
						

							99
For Your Safety
What does “SAR” mean?In 1996, the FCC, working with the FDA, the U.S. Environmental Protectio\
n Agency, and 
other  agencies, established RF exposure safety guidelines for wireless \
phones in the 
United States. Before  a wireless phone model is available for sale to t\
he public, it must 
be tested by the manufacturer and  certified to the FCC that it does not\
 exceed limits 
established by the FCC. One of these limits is expressed as a Specific A\
bsorption Rate, or 
“SAR.” SAR is a measure of the rate of absorption of  RF energy in\
 the body. Tests for SAR 
are conducted with the phone transmitting at its highest power level in \
all tested frequency 
bands. Since 1996, the FCC has required that the SAR of handheld  wirele\
ss phones not 
exceed 1.6 watts per kilogram, averaged over one gram of tissue. 
Although the SAR is determined at the highest power level, the actual SA\
R value of a 
wireless phone while operating can be less than the reported SAR value. \
This is because 
the SAR value may vary from call to call, depending on factors such as p\
roximity to a cell 
site, the proximity of the phone to the body while in use, and the use o\
f hands-free devices. 
For more information about SARs, see the FCC’s OET Bulletins 56 and 65 at http://www.fcc.
gov/Bureaus/Engineering_Technology/Documents/bulletins  or visit the Cellular Telecom-
munications Industry Association website at http://www.ctia.org/consumer_info/index.cfm/
AID/10371. You may also wish to contact the manufacturer of your phone.
Can I minimize my RF exposure? If you are concerned about RF, there are several simple steps you can take to minimize 
your RF exposure. You can, of course, reduce your talk time. You can place more distance 
between your body and the source of the RF, as the exposure level drops off dramatically 
with distance. The FDA/FCC website states that “hands-free kits can b\
e used with wireless 
phones for convenience and comfort. These systems reduce the absorption \
of RF energy 
in the head because the phone, which is the source of the RF emissions, \
will not be 
placed against the head. On the other hand, if the phone is mounted agai\
nst the waist or 
other part of the body during use, then that part of the body will absor\
b more RF energy. 
Wireless phones marketed in the U.S. are required to meet safety require\
ments regardless 
of whether they are used against the head or against the body. Either configuration should 
result in compliance with the safety limit.” Also, if you use your wi\
reless phone while in 
a car, you can use a phone with an antenna on the outside of the vehicle. You should also 
read and follow your wireless phone manufacturer’s instructions for the safe operation of 
your phone.  
						

							100For Your Safety
Do wireless phones pose any special risks to children?The FDA/FCC website states that “the scientific evidence does not sho\
w a danger to users 
of wireless communication devices, including children.” The FDA/FCC w\
ebsite further states 
that “some groups sponsored by other national governments have advise\
d that children 
be discouraged from using wireless phones at all”. For example, the S\
tewart Report from 
the United Kingdom [“UK”] made such a recommendation in December 2\
000. In this report 
a group of independent experts noted that no evidence exists that using \
a cell phone 
causes brain tumors or other ill effects. [The UK’s] recommendation to limit cell phone use 
by children was strictly precautionary; it was not based on scientific e\
vidence that any 
health hazard exists. A copy of the UK’s leaflet is available at http://www.dh.gov.uk (search 
“mobile”), or you can write to: NRPB, Chilton, Didcot, Oxon OX11 ORQ, United Kingdom. 
Copies of the UK’s annual reports on mobile phones and RF are available online at www.
iegmp.org.uk and http://www.hpa.org.uk/radiation/ (search “mobile”). Parents who wish to 
reduce their children’s RF exposure may choose to restrict their children’s wireless phone 
use. 
Where can I get further information about RF emissions?For further information, see the following additional resources (websit\
es current as of April 
2005): 
U.S. Food and Drug AdministrationFDA Consumer magazine
November-December 2000
Telephone: (888) INFO-FDA
http://www.fda.gov (Under “c” in the subject index, select Cell Phones > Re\
search.)
U.S. Federal Communications Commission445 12th Street, S.W.
Washington, D.C. 20554
Telephone: (888) 225-5322
http://www.fcc.gov/oet/rfsafety
Independent Expert Group on Mobile Phoneshttp://www.iegmp.org.uk