Lexmark Z845 User Manual

							Solution 4
1
Remove the print cartridges.
2Make sure the sticker and tape have been completely removed from the back and bottom of the cartridges.
3Reinsert the print cartridges.
Solution 5
Make sure the printer is set as the default printer and is not on hold or paused.
1Click:
In Windows XP Pro: Start ΠSettings ΠPrinters and Faxes.
In Windows XP Home: Start ΠControl Panel ΠPrinters and Faxes.
In Windows 2000: Start ΠSettings ΠPrinters.
In Windows 98/Me: Start ΠSettings ΠPrinters.
2Double-click the name of your printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
Make sure a check mark does appear next to Set As Default.
Solution 6
1
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 38.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers or downloads.
cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and then follow the directions on the computer screen.
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							Print troubleshooting
Improving print quality
If you are not satisfied with the print quality of a document, make sure you:
Use the appropriate paper for the document. Use Lexmark Premium Photo Paper if you are printing photos or
other high-quality images.
Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at
least 24 hours before stacking, displaying, or storing.
Use a paper that is a heavier weight, bright white, or coated.
Select a higher print quality.
If the document still does not have the print quality you want, follow these steps:
1Align the print cartridges. For more information, see “Aligning the print cartridges” on page 25.
If print quality has not improved, continue to step 2.
2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 25.
If print quality has not improved, continue to step 3.
3Remove and reinsert the print cartridges. For more information, see “Removing a used print cartridge” on
page 23 and “Installing print cartridges” on page 24.
If print quality has not improved, continue to step 4.
4Wipe the print nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and contacts”
on page 26.
If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering supplies”
on page 27.
Poor text and graphic quality
Examples of poor text and graphic quality include:
Blank pages
Dark print
Faded print
Incorrect colors
Light and dark bands in print
Skewed lines
Smudges
Streaks
White lines in print
Solution 1
Check the ink levels, and install a new print cartridge if necessary.
Solution 2
See “Improving print quality” on page 25.
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							Solution 3
To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it
to dry:
Documents with graphics or images
Photo paper
Heavyweight matte or glossy paper
Transparencies
Labels
Envelopes
Iron-on transfers
Note: Transparencies may take up to 15 minutes to dry.
Solution 4
Use a different brand of paper. Each paper brand accepts ink differently and prints with color variations. Use Lexmark
Premium Photo Paper if you are printing photos or other high-quality images.
Solution 5
Use only new, unwrinkled paper.
Solution 6
1
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 38.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Poor quality at the edges of the page
Solution 1
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.) for letter size paper
–3.37 mm (0.133 in.) for all paper sizes except letter
Top margin: 1.7 mm (0.067 in.)
Bottom margin: 12.7 mm (0.5 in.)
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							Solution 2
Select the Borderless print feature.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Print Layout.
4Click Borderless.
Solution 3
Check that the paper size being used matches the printer setting.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Paper Setup.
4Check the paper size.
Print speed is slow
Solution 1
Close all applications not in use.
Solution 2
Try minimizing the number and size of graphics and images in the document.
Solution 3
Consider purchasing more Random Access Memory (RAM) for your computer.
Solution 4
Remove as many unused fonts as possible from your system.
Solution 5
1
From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Quality/Copies.
4From the Quality/Speed area, select a lower print quality.
Solution 6
1
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 38.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
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							cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Printer does not print or respond
See “Page does not print” on page 30.
Jams and misfeeds troubleshooting
Paper jam in the printer
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper jam in the paper support
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or multiple sheets feed or stick together, try the following solutions.
Solution 1
Load a smaller amount of paper into the printer.
See “Loading various paper types” on page 16 for information about:
Maximum loading amounts per paper type
Specific loading instructions for supported paper and specialty media
Solution 2
Load paper with the print side facing you.
Solution 3
Use only new, unwrinkled paper.
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							Solution 4
Adjust the paper guide:
When using media less than 8.5 inches wide
Against the left edge of the paper or media, making sure it does not buckle
Printer does not feed paper, envelopes, or specialty media
Solution 1
If there is a paper jam, see “Jams and misfeeds troubleshooting” on page 35.
Solution 2
Verify that the specialty media is loaded correctly.
Solution 3
Try loading one page, envelope, or sheet of specialty media at a time.
Solution 4
Make sure the printer is set as the default printer and is not on hold or paused.
1Click:
For Windows XP Pro: Start ΠSettings ΠPrinters and Faxes.
For Windows XP Home: Start ΠControl Panel ΠPrinters and Faxes.
For Windows 2000: Start ΠSettings ΠPrinters.
For Windows 98/Me: Start ΠSettings ΠPrinters.
2Double-click the name of your printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
Make sure a check mark does appear next to Set As Default.
Banner paper jams
1Press  to turn off the printer.
2Remove the jammed banner paper from the printer.
To keep a banner print job from jamming:
Use only the number of sheets needed for the banner.
Select the following settings to enable the printer to feed paper continuously without jamming:
1With a document open, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Select the Paper Setup tab.
4From the Paper Size area, select Banner.
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							5Select Letter Banner or A4 Banner as the paper size.
6Select Portrait or Landscape.
7Click OK.
8Click OK or Print.
Blinking power light troubleshooting
Power light blinks slowly
The printer is out of paper in the middle of a print job.
Load more paper. See “Loading paper” on page 16.
Power light blinks rapidly
There is a paper jam.
Clear the paper jam. For more information, see “Jams and misfeeds troubleshooting” on page 35.
Error messages troubleshooting
These messages appear on your computer screen.
Cartridge Alert
One of the print cartridges needs to be replaced soon. The Cartridge Alert warning occurs when a cartridge is 25
percent full, 15 percent full, and five percent full.
Replace the print cartridge with a new cartridge. For more information, see “Removing a used print cartridge” on
page 23 and “Installing print cartridges” on page 24.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 27 in
this guide.
Black cartridge replacement required
A new black print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the color print cartridge. (The Continue
button is available only at the beginning of a print job.)
Note: A variable amount of ink remains in the black print cartridge.
Follow these steps to replace the black print cartridge in your printer:
1Cancel the print job if not already canceled.
2Replace the black print cartridge with a new cartridge. For more information, see “Removing a used print
cartridge” on page 23 and “Installing print cartridges” on page 24.
3Print again.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 27 in
this guide.
Color cartridge replacement required
A new color print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the black print cartridge. (The Continue
button is available only at the beginning of a print job.)
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							Note: A variable amount of ink remains in the color print cartridge.
Follow these steps to replace the color print cartridge in your printer:
1Cancel the print job if not already canceled.
2Replace the color print cartridge with a new cartridge. For more information, see “Removing a used print
cartridge” on page 23 and “Installing print cartridges” on page 24.
3Print again.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 27 in
this guide.
Black and Color cartridge replacement required
New print cartridges need to be installed.
The print job has been canceled.
Note: A variable amount of ink remains in the black and color print cartridges.
1Replace the print cartridges with new cartridges. For more information, see “Removing a used print cartridge”
on page 23 and “Installing print cartridges” on page 24.
2Print again.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 27 in
this guide.
Paper Jam
For more information, see “Jams and misfeeds troubleshooting” on page 35.
Out of Paper
The printer is out of paper in the middle of a print job.
1Load paper. For more information, see “Loading paper” on page 16.
2Press .
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1Click Start ΠPrograms or All Programs ΠLexmark 840 Series.
2Select Uninstall.
3Follow the instructions on the computer screen to remove the printer software.
4Restart the computer before reinstalling the printer software.
5Click Cancel on all New Hardware Found screens.
6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
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							Notices
Product nameLexmark 840 Series
Machine type4137–005
Edition notice
July 2006
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein;
these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made
at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services
Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply
in any way it believes appropriate without incurring any obligation to you. To obtain additional copies of publications related to this product,
visit the Lexmark Web site at www.lexmark.com.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in
all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
© 2006 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and
documentation developed exclusively at private expense.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other
countries.
All other trademarks are the property of their respective owners.
Conventions
Note: A note identifies something that could help you.
Warning: A warning identifies something that could damage your product hardware or software.
CAUTION: A caution identifies something that could cause you harm.
CAUTION: This type of caution indicates that you should not touch the marked area.
CAUTION: This type of caution indicates a hot surface.
CAUTION: This type of caution indicates a shock hazard.
CAUTION: This type of caution indicates a tipping hazard.
Notices
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							Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in
a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by
unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the users authority to
operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly
shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded
and grounded may result in a violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des
interférences NMB-003.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation
and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipmentdesigned
for use within certain voltage limits.
A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical
Support, Lexmark International, Inc., S.A., Boigny, France.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing50
Scanningnot applicable
Copyingnot applicable
ReadyInaudible
Notices
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