Lexmark Z1320 User Manual

							Print troubleshooting
Improving print quality
If you are not satisfied with the print quality of a document, make sure you:
Use the appropriate paper for the document. Use Lexmark Premium Photo Paper if you are printing photos or
other high-quality images.
Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at
least 24 hours before stacking, displaying, or storing.
Use a paper that is a heavier weight, bright white, or coated.
Select a higher print quality.
If the document still does not have the print quality you want, follow these steps:
1Align the print cartridges. For more information, see “Aligning the print cartridges” on page 33.
If print quality has not improved, continue to step 2.
2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 34.
If print quality has not improved, continue to step 3.
3Remove and reinsert the print cartridges. For more information, see “Removing a used print cartridge” on
page 31 and “Installing print cartridges” on page 32.
If print quality has not improved, continue to step 4.
4Wipe the print nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and contacts”
on page 34.
If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering supplies”
on page 35.
Print speed is slow
Solution 1
Close all applications not in use.
Solution 2
Try minimizing the number and size of graphics and images in the document.
Solution 3
Consider purchasing more Random Access Memory (RAM) for your computer.
Solution 4
Remove as many unused fonts as possible from your system.
Solution 5
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
 
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							3Click Quality/Copies.
4From the Quality/Speed area, select a lower print quality.
Solution 6
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 47.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Printer does not print or respond
See “Page does not print” on page 39.
Poor quality at the edges of the page
Solution 1
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.) for letter size paper
–3.37 mm (0.133 in.) for all paper sizes except letter
Top margin: 1.7 mm (0.067 in.)
Bottom margin: 12.7 mm (0.5 in.)
Solution 2
Select the Borderless print feature.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Print Layout.
4Click Borderless.
Solution 3
Check that the paper size being used matches the printer setting.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Paper Setup.
4Check the paper size.
 
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							Poor text and graphic quality
Examples of poor text and graphic quality include:
Blank pages
Dark print
Faded print
Incorrect colors
Light and dark bands in print
Skewed lines
Smudges
Streaks
White lines in print
Solution 1
Check the ink levels, and install a new print cartridge if necessary.
Solution 2
See “Improving print quality” on page 33.
Solution 3
To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it
to dry:
Documents with graphics or images
Photo paper
Heavyweight matte or glossy paper
Transparencies
Labels
Envelopes
Iron-on transfers
Note: Transparencies may take up to 15 minutes to dry.
Solution 4
Use a different brand of paper. Each paper brand accepts ink differently and prints with color variations. Use Lexmark
Premium Photo Paper if you are printing photos or other high-quality images.
Solution 5
Use only new, unwrinkled paper.
Solution 6
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 47.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
 
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							cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Partial document or photo prints
Check that the paper size being used matches the printer setting.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Paper Setup.
4Check the paper size.
Jams and misfeeds troubleshooting
Paper jam in the printer
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper jam in the paper support
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or multiple sheets feed or stick together, try the following solutions.
Solution 1
Load a smaller amount of paper into the printer.
See “Loading various paper types” on page 20 for information about:
Maximum loading amounts per paper type
Specific loading instructions for supported paper and specialty media
Solution 2
Load paper with the print side facing you.
Solution 3
Use only new, unwrinkled paper.
 
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							Solution 4
Adjust the paper guide:
When using media less than 8.5 inches wide
Against the left edge of the paper or media, making sure it does not buckle
Printer does not feed paper, envelopes, or specialty media
Solution 1
If there is a paper jam, see “Jams and misfeeds troubleshooting” on page 44.
Solution 2
Verify that the specialty media is loaded correctly.
Solution 3
Try loading one page, envelope, or sheet of specialty media at a time.
Solution 4
Make sure the printer is set as the default printer and is not on hold or paused.
1Click:
For Windows XP Pro: Start ΠSettings ΠPrinters and Faxes.
For Windows XP Home: Start ΠControl Panel ΠPrinters and Faxes.
For Windows 2000 or Windows Vista: Start ΠSettings ΠPrinters.
2Double-click the name of your printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
Make sure a check mark does appear next to Set As Default.
Banner paper jams
1Press  to turn off the printer.
2Remove the jammed banner paper from the printer.
To keep a banner print job from jamming:
Use only the number of sheets needed for the banner.
Select the following settings to enable the printer to feed paper continuously without jamming:
1With a document open, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Select the Paper Setup tab.
4From the Paper Size area, select Banner.
5Select Letter Banner or A4 Banner as the paper size.
 
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							6Select Portrait or Landscape.
7Click OK.
8Click OK or Print.
Blinking power light troubleshooting
Power light blinks slowly
The printer is out of paper in the middle of a print job.
Load more paper. See “Loading paper” on page 20.
Power light blinks rapidly
There is a paper jam.
Clear the paper jam. For more information, see “Jams and misfeeds troubleshooting” on page 44.
Error messages troubleshooting
These messages appear on your computer screen.
Cartridge Alert
One of the print cartridges needs to be replaced soon. The Cartridge Alert warning occurs when a cartridge is 25
percent full, 15 percent full, and five percent full.
Replace the print cartridge with a new cartridge. For more information, see “Removing a used print cartridge” on
page 31 and “Installing print cartridges” on page 32.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 35 in
this guide.
Black cartridge replacement required
A new black print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the color print cartridge. (The Continue
button is available only at the beginning of a print job.)
Note: A variable amount of ink remains in the black print cartridge.
Follow these steps to replace the black print cartridge in your printer:
1Cancel the print job if not already canceled.
2Replace the black print cartridge with a new cartridge. For more information, see “Removing a used print
cartridge” on page 31 and “Installing print cartridges” on page 32.
3Print again.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 35 in
this guide.
Color cartridge replacement required
A new color print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the black print cartridge. (The Continue
button is available only at the beginning of a print job.)
Note: A variable amount of ink remains in the color print cartridge.
 
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							Follow these steps to replace the color print cartridge in your printer:
1Cancel the print job if not already canceled.
2Replace the color print cartridge with a new cartridge. For more information, see “Removing a used print
cartridge” on page 31 and “Installing print cartridges” on page 32.
3Print again.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 35 in
this guide.
Black and Color cartridge replacement required
New print cartridges need to be installed.
The print job has been canceled.
Note: A variable amount of ink remains in the black and color print cartridges.
1Replace the print cartridges with new cartridges. For more information, see “Removing a used print cartridge”
on page 31 and “Installing print cartridges” on page 32.
2Print again.
To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 35 in
this guide.
Paper Jam
For more information, see “Jams and misfeeds troubleshooting” on page 44.
Out of Paper
The printer is out of paper in the middle of a print job.
Load paper. For more information, see “Loading paper” on page 20.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1Click Start ΠPrograms or All Programs ΠLexmark 1300 Series.
2Select Uninstall.
3Follow the instructions on the computer screen to remove the printer software.
4Restart the computer before reinstalling the printer software.
5Click Cancel on all New Hardware Found screens.
6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Note: If the install screen does not appear automatically after you restart your computer, click Start ΠRun, and
then type D:\setup, where D is the letter of your CD-ROM drive.
 
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							Notices
Product name:
Lexmark 1300 Series
Machine type:
4115
Model(s):
001
Edition notice
December 2006
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein;
these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made
at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in
all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
If you dont have access to the Internet, you can contact Lexmark by mail:
Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
© 2007 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and
documentation developed exclusively at private expense.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other
countries.
All other trademarks are the property of their respective owners.
Conventions
Note: A Note identifies something that could help you.
 
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							Warning: A Warning identifies something that could damage your product hardware or software.
CAUTION: A CAUTION identifies something that could cause you harm.
CAUTION: This type of CAUTION indicates that you should not touch the marked area.
CAUTION: This type of CAUTION indicates a hot surface.
CAUTION: This type of CAUTION indicates a shock hazard.
CAUTION: This type of CAUTION indicates a tipping hazard.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing52
Scanningnot applicable
Copyingnot applicable
Readyinaudible
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We
encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at
www.lexmark.com for your local sales office phone number.
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
ModeDescriptionPower consumption (Watts)
PrintingThe product is generating hard-copy output from electronic inputs.15
CopyingThe product is generating hard-copy output from hard-copy original documents.not applicable
ScanningThe product is scanning hard-copy documents.not applicable
ReadyThe product is waiting for a print job.3
 
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							ModeDescriptionPower consumption (Watts)
Power SaverThe product is in energy-saving mode.not applicable
High OffThe product is plugged into a wall outlet, but the power switch is turned off.not applicable
Low Off (