Lexmark X864dhe User Manual

7Open the scanner cover, and remove any jammed pages.
8Close the scanner cover.
9Touch Continue.
293 paper jam
The printer was sent a scan job, but found no original document in the ADF. Try one or more of the following:
Touch Continue if no scan job is active when the message appears. This clears the message.
Touch Cancel Job if a scan job is processing when the message appears. This cancels the job and clears the message.
Touch Scan from Automatic Document Feeder if the page jam recovery is active....

Solving printing problems
Multiple‑language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears.
3Select Print as image.
4Click OK.
Error message about reading USB drive appears
Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, see
“Printing from a flash drive” on page 80.
Jobs do not print
These are possible solutions. Try one or more...

MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The...

Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Incorrect characters print
M
AKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
If Ready...

MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory or an optional hard disk.
Unexpected page breaks occur
I
NCREASE THE PRINT TIMEOUT VALUE
1Make sure the printer is on and Ready appears.
2On the home screen, touch .
3Touch Settings.
4Touch General Settings.
5Touch the down arrow until Timeouts appears.
6Touch Timeouts.
7Touch the left or right arrow next to Print Timeout until the desired value appears.
8Touch Submit.
9Touch .
Solving copy problems
Copier does not respond
These are possible...

Poor copy quality
These are some examples of poor copy quality:
Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
THE TONER MAY BE LOW
When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.
THE SCANNER GLASS MAY BE...

PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT
On the Copy screen, select the Text/Photo or Printed Image icon.
Rotate the original document on the scanner glass.
On the Copy screen, adjust the scale setting.
TEXT IS LIGHT OR DISAPPEARING
On the Copy screen, touch the Text icon.
Decrease the background removal setting.
Increase the contrast setting.
Decrease the shadow detail setting.
THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
On the Copy screen, select the Printed Image icon.
Decrease the background removal...

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem
with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
CHECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the...

CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size...

Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear...